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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,060
shipping
342
quality
21,526
This company responds to reviews on average within 0 days

Instant Feedback

51,451 reviews

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Ohio
1 review
0 helpful votes
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Miss Fit
January 23, 2025
Updated review

I received the cover and it did not fit over where the rope attaches to the back of the swing. We are working on getting a new cover with velcro strips to make it work.

Date of experience: January 13, 2025
Veeni M. Covers & All USA Rep
over a year old

Hey Andrea! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!


Very easy website to use
September 7, 2024
Previous review

Very easy website to use

Date of experience: August 28, 2024
Oregon
1 review
0 helpful votes
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Always a good experience, have bought several covers in the past!

Date of experience: January 13, 2025
Veeni M. Covers & All USA Rep
over a year old

Thank you, Bruce, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our products & services. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!

South Carolina
1 review
0 helpful votes
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Great product. Fantastic service
January 23, 2025

The top of our ottoman had been deteriorating over the last year in little tiny pieces were flaking off the top. We didn't want to get rid of our storage ottoman but we're at a crossroads. Found this website and for what I would consider a very low cost. We were able to get a nice cover for the ottoman. Now it is useful again and water repellent.

Date of experience: January 13, 2025
Veeni M. Covers & All USA Rep
over a year old

Hey Jonathan! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Massachusetts
1 review
0 helpful votes
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Great product and quality
January 23, 2025

Exactly what I asked for. I'll be using this company again for future cover needs.

Date of experience: January 13, 2025
Veeni M. Covers & All USA Rep
over a year old

Thank you, Paul, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our products & services. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!

Illinois
1 review
0 helpful votes
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Great experience
January 23, 2025

Cover is exactly what I needed and has stayed on throughout our first snow of 2025. Great product and easy to understand process to create the perfect fit.

Date of experience: January 13, 2025
Veeni M. Covers & All USA Rep
over a year old

Thank you, Mark, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our products & services. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!

Arkansas
1 review
0 helpful votes
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Fit well. Good fabric.
January 23, 2025

Good…………………………………………………………………………….\\\……………. Good.

Date of experience: January 13, 2025
Veeni M. Covers & All USA Rep
over a year old

Hey Julia! We are delighted to hear that you are pleased with our product fit and fabric. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

California
1 review
0 helpful votes
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Best customer servuce
January 23, 2025

Easy to order, appreciate the diligence in their following up. Great customer service has achieved a lifelong customer

Date of experience: January 12, 2025
Veeni M. Covers & All USA Rep
over a year old

Hey Chris! Thank you for your feedback! We’re glad to hear that you found the process of ordering custom clear covers easy. We are committed to meeting the promised delivery time and ensuring the product meets your expectations. If you have any questions or concerns, please don’t hesitate to reach out—we’re here to help!

New York
1 review
0 helpful votes
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BEST CUSTOMIZED COVER!
January 22, 2025

This company knows what they are doing! They make sure every single inch is accounted for. I customized a grill cover and just sent a screenshot for a logo. Somehow they knew exactly what I was thinking and made the cover exactly how I thought it would be in my mind. If you're looking for a customized grill cover, look no further.

Date of experience: December 1, 2024
Veeni M. Covers & All USA Rep
over a year old

Hey Andrea! Thank you so much for your review! We’re thrilled to hear that the customized grill cover turned out exactly as you imagined. Our team always strives to ensure that every detail is perfect, and it's great to know we met your expectations. We truly appreciate your recommendation, and if you need anything else in the future, we’re here to help!

Louisiana
1 review
0 helpful votes
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Ok
January 22, 2025

Product great, had trouble understanding service department representative due to accent.

Date of experience: January 12, 2025
Veeni M. Covers & All USA Rep
over a year old

Hey Bart! Thank you for your feedback! We're glad to hear that you're happy with the product. We apologize for any difficulty you had understanding the service department representative and will work to improve communication clarity. If you need further assistance or have any questions, please don’t hesitate to reach out—we're here to help!

Texas
1 review
0 helpful votes
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They were able to add a custom cutout to accommodate my faucet and drain pipe for an outdoor kitchen that I built. Customer service for the design was thorough, although response times were a little slow. It would usually take 2 or 3 days between email communications. Other than that, I'd highly recommend Covers & All.

Date of experience: November 27, 2024
Veeni M. Covers & All USA Rep
over a year old

Hey Kyle! Thank you for your detailed feedback! We're thrilled to hear that the custom cover for your outdoor kitchen fits perfectly and accommodates the faucet and drain pipe as needed. We appreciate your understanding regarding the response times and will work on improving our communication speed. Your recommendation means a lot to us, and we’re happy to have helped with your project. If you need any further assistance, feel free to reach out!

California
1 review
0 helpful votes
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Excellent product
January 22, 2025

Made precisely to specifications and looks great. Fits the cushions perfectly. Well made and material is strong but soft. Highly recommend and I rarely write reviews but impressed by quality.

Date of experience: January 12, 2025
Veeni M. Covers & All USA Rep
over a year old

Hey Debra! Thank you for your wonderful feedback! We’re delighted to hear that the product met your specifications perfectly and that you’re impressed by the quality. It means a lot to us that you took the time to write this review, especially since you rarely do so. Your recommendation is greatly appreciated!

North Carolina
1 review
0 helpful votes
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Excellent product
January 22, 2025

Measuring directions were clear and easy to follow. The result is covers that offer the perfect fit, look great and protect my outdoor furniture.

Date of experience: January 12, 2025
Veeni M. Covers & All USA Rep
over a year old

Hey Veronica! Thank you for your feedback! We're so glad to hear that the measuring directions were clear and easy to follow, and that the covers fit perfectly, look great, and provide the protection your outdoor furniture needs. It's always our goal to deliver a great product that meets your expectations. If you need anything else, we're here to assist!

Florida
1 review
0 helpful votes
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Great
January 21, 2025

Third time a charm. This item goes with a family of your products.

Date of experience: January 26, 2025
Veeni M. Covers & All USA Rep
over a year old

Hey Daryl! Thank you for your continued trust in us! We’re thrilled to have had the opportunity to serve you again. If there’s anything we can assist you with, please don’t hesitate to reach out. Your satisfaction is always our priority!

Oklahoma
1 review
0 helpful votes
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Re-ordering was simple
January 21, 2025

Saving prior order specs was very helpful.
And re-ordering was simple

Date of experience: January 30, 2025
Veeni M. Covers & All USA Rep
over a year old

Hey David! Thank you for sharing your experience! We're glad that saving prior order specifications made the process more convenient for you. Streamlining reorders and ensuring accuracy is a priority for us. If there's anything else we can do to enhance your experience, please let us know!

Florida
1 review
0 helpful votes
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Great product and fast shipping!
January 21, 2025

Super easy website and great product and shipping was really quick!

Date of experience: January 11, 2025
Veeni M. Covers & All USA Rep
over a year old

Hey Kelsey! Thank you for your feedback! We're so glad you found our website easy to use and that you’re happy with the quality of the product and the quick shipping. It’s always our goal to make your experience seamless and enjoyable. We look forward to serving you again in the future!

Florida
1 review
0 helpful votes
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Terrible customer service! They sent me the wrong cover and refused me a refund! Buyer beware! I ordered a red and black car cover and received an all red car cover. It looks terrible!

Date of experience: January 11, 2025
Veeni M. Covers & All USA Rep
over a year old

Hello Eugene, we sincerely apologize for the inconvenience. As a custom business, we offer various options on our website to help customers place orders according to their specific needs. The order was placed only with the red color material and was manufactured based on the details provided. However, we see that you're already in contact with our team, and they have offered the best possible resolution.

Florida
1 review
0 helpful votes
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Fantastic
January 21, 2025

This is the third cover we purchased and it is great. They fit perfect and they match.

Date of experience: January 11, 2025
Veeni M. Covers & All USA Rep
over a year old

Hey Mary! Thank you for your feedback! We're thrilled to hear that this is your third cover and that you're impressed with the perfect fit and matching design. Your satisfaction motivates us to continue delivering high-quality products. If you need any assistance or have future projects, we're always here to help!

California
1 review
0 helpful votes
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The ordering process was easy to follow; there was a followup confirming all the measurements; quick turn around time. The product is beautiful, well made, and perfectly fits my grill and side burner. I'm very happy with the quality.

Date of experience: January 10, 2025
Veeni M. Covers & All USA Rep
over a year old

Hey Heidi! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Arizona
1 review
0 helpful votes
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Great product quality & service
January 20, 2025
Updated review

I am a returning customer. Very professional service and robust product.

Date of experience: February 2, 2025
Veeni M. Covers & All USA Rep
over a year old

Thank you, Tony, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our products & services. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!


Very happy with previous purchases
March 7, 2024
Previous review

Very happy with previous purchases

Date of experience: March 7, 2024
California
1 review
0 helpful votes
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Great service and product
January 20, 2025

Excellent service, I will be using this company again in the future.

Date of experience: January 10, 2025
Veeni M. Covers & All USA Rep
over a year old

Thank you, Raysa, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our products & services. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!