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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,062
shipping
342
quality
21,525
This company responds to reviews on average within 0 days

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51,451 reviews

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Tennessee
1 review
0 helpful votes
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Perfect!
October 15, 2021

I've already placed one order and I love the product so much I'm placing another order!

Date of experience: October 15, 2021
California
2 reviews
0 helpful votes
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Easy and quick
October 15, 2021

Not complicated, they made sure your dimensions were correct and wanted a photo.

Date of experience: October 15, 2021
Georgia
1 review
0 helpful votes
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Great Product
October 15, 2021

I was very skeptical at first since these were custom AND so reasonably priced. They are better quality than the original covers I replaced. Will not hesitate to order again.

Date of experience: October 15, 2021
Ohio
1 review
0 helpful votes
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Nice Job
October 15, 2021

Very well made heavy materials and was made to my specifications. Also came in 6 or 7 days from Japan which impressed ME!.

Date of experience: October 15, 2021
Oklahoma
1 review
0 helpful votes
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Can't have an experience with out receiving product

Date of experience: October 15, 2021
Veeni M. — Covers & All USA Rep
over a year old

Hi Shena, We apologize for the inconvenience caused to you. The review system is automated based on the set configuration. Unfortunately, due to a technical glitch, the link was sent to your registered email before the committed delivery date. Upon checking the order, we can see that the scheduled delivery date is the 20th of Oct.
Rest assured, we have highlighted this to our tech team and they are reviewing the details and will resolve the issue at the earliest. If you need further assistance, please do not hesitate to reach our 24x7 customer support via call or chat. We appreciate your time and business. Thank you for choosing Covers&all.

Minnesota
1 review
0 helpful votes
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Smoker cover
November 14, 2021

Despite providing multiple images and all dimensions I could not get their people to make the cover for my smoker. I provided the name brand and model. They asked for more information multiple times, to the point I thought I was being plunked. I had used them for others covers in the past and was disappointed with their lack of effort provide their product. Oh, and a coupon sent with another purchase just wasn't applicable to the next one.

Date of experience: October 15, 2021
Veeni M. — Covers & All USA Rep
over a year old

Hi Bradley, We are sorry for the inconvenience caused and apologize that our service does not meet your expectation. Upon checking the order we can see that the product which you have selected is not exactly the same as the product which you want to cover. We at covers&all always try our best to make the cover as per the product requirement. To get the cover customized, sometimes we do require certain additional information as per the unique product shape. However, brand and product details do not provide much information regards to the point-to-point measurements. If you face any such issues in the future please do not hesitate to request a supervisor's call. As per your concern regards to the coupon code, every offer at Covers&All is regulated by certain terms and conditions, the same mentioned either on email or on the website. Also, it has a time limit to apply a certain code. We can understand that these things can be frustrating at a time and we are extremely sorry for the same.

Ohio
1 review
0 helpful votes
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Misrepresented the product and service
November 14, 2021

The website states that they will add to the measured product dimensions when the product is made. That was not the case for my order and therefore the cover is useless.

Date of experience: October 15, 2021
Veeni M. — Covers & All USA Rep
over a year old

Hi Joe, We are sorry to note your disappointment with the cover received. Upon checking the details, we have fabricated the cover the same as per the order dimensions and provided the standard leeway for the same. To investigate further, we request you to share your concern with the images of the cover over the product, images show the tape measurements from seam to seam and the taffeta label sewn inside the cover at [email protected]. Our quality team will check and provide you the best possible resolution for the same as customer satisfaction is our priority.

Illinois
1 review
0 helpful votes
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Fire pit cover
October 15, 2021

Fairly easy to install the cover. Good interaction with the site as far as verifying the order and ease of replying to any changes.

Date of experience: October 15, 2021
Texas
1 review
0 helpful votes
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Committed to excellence
October 15, 2021

I was repeatedly queried about the details of the piano keyboard I wanted to protect. I ordered a simple rectangle but the company noticed the keyboard had a more complex shape and requested more detailed dimensions to provide a more precise fit. We did this TWICE until every odd shape was accounted for. For the price, I was astounded at how attendant to detail the company was. I will be back!

Date of experience: October 15, 2021
New York
1 review
0 helpful votes
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Excellent product.
October 15, 2021

Great, until I looked up site again, to give to a neighbor. And saw that If you bought 1 cover, you got 2nd for 50% off. I had purchaded 3 covers within 2 weeks prior. Because I like the covers so much, I gave her all the info and she will be purchasing covers.

Date of experience: October 15, 2021
Florida
1 review
0 helpful votes
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Perfect covers
October 15, 2021

Covers fit perfect, look great, quick shipping even on custom orders, will purchase again and refer to friends

Date of experience: October 15, 2021
Virginia
1 review
0 helpful votes
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Cover delivery.
November 14, 2021

Bad. Not delivered as scheduled. FedEx: fedex.com/t/*******527/en_US Your delivery is rescheduled to Mon, 10/18 by 4:30. Has been rescheduled AGAIN!

Date of experience: October 15, 2021
Veeni M. — Covers & All USA Rep
over a year old

Hi Sue, We are sorry to note your disappointment regards to the delivery time and updates. The order was rush manufactured and shipped for on-time delivery, unfortunately, it got stuck in transit. We use top-quality shipping carriers including FedEx, UPS, and DHL; however, Covers&all has no control over 3rd party couriers' performance and is not responsible for their shipment process. Upon checking the order details we can see that the order has been delivered on the 15th of Oct, the same as per the shipping method and the delivery date has been committed at the time of placing an order. If you have any queries, please feel free to contact our 24 x 7 customer support team via call or chat. We will be more than happy to assist you with the same.

South Carolina
1 review
0 helpful votes
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Great covers
October 15, 2021

Just what i ordered and the fit perfect. I will be ordering again from covers and all.

Date of experience: October 15, 2021
New York
2 reviews
0 helpful votes
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Love it
October 15, 2021

I needed a cover that looked like a donut shape. I gave all of the measurements and they made a perfect one. Love it! I would definitely use them again.

Date of experience: October 15, 2021
Massachusetts
1 review
0 helpful votes
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Excellent quality products.
October 15, 2021

Very attentive to ensuring proper sizing of product

Date of experience: October 15, 2021
Pennsylvania
1 review
0 helpful votes
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Outdoor couch cushions
October 15, 2021

Can't beat the price, thick fabric,
Beautiful color, I will definitely be using again!

Date of experience: October 15, 2021
Florida
1 review
0 helpful votes
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Outdoor Covers
October 15, 2021

Love the covers, great material, great zippers, fabric looks great and good quality

Date of experience: October 14, 2021
Arizona
1 review
0 helpful votes
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Chair covers
October 15, 2021

Had a problem with one of our measurements. They alerted us to this problem and it was quickly corrected. Good follow-up and service

Date of experience: October 14, 2021
Washington
1 review
0 helpful votes
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Bass Boat seat covers
October 14, 2021

Great product and great service. I ordered 2 seat covers and was so impressed with the first 2, I ordered 2 more and got a discount on the second order plus a free gift.

Date of experience: October 14, 2021
Massachusetts
2 reviews
0 helpful votes
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High Quality Product
October 14, 2021

I drew a sketch of the cover I needed for my outdoor patio heater. I also uploaded pictures. Cover and All came back and suggested an even better approach. The material is of high quality and the finish is great.

Date of experience: October 14, 2021