Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.
Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.
To learn more about our product offerings, visit our website at www.coversandall.com
The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Took a standard triangular cover that needed modification to block sun but not completely cover all sides of an aquarium. Worked with me to make sure some sides were removed and other sides were modified to allow indirect light to enter the aquarium while blocking direct sunlight.
I've ordered many TV covers that are great quality. For some reason my last order came with the wrong color.
Hey Joe! Thank you for your feedback! We’re glad to hear that you’ve been satisfied with the quality of our TV covers in the past. We sincerely apologize for the mix-up with the color on your most recent order. This isn’t the experience we strive for, and we’ll work to resolve this issue promptly. Please contact us at your earliest convenience so we can arrange the correct color for you. We truly appreciate your continued support and look forward to ensuring your satisfaction.
Stop communicating with me. I am so sick of doing this every time I order a product. Dont text people EVER about god damn furniture covers
Hey Patrick! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
The cushion I needed was a unique shape. I was nervous about making my own. Using this site not only saved me time but also money in the long run and it turned out beautifully.
Hey Angela! Thank you for your wonderful feedback! We're thrilled to hear that we could help with your uniquely shaped cushion. It’s great to know that using our site saved you both time and money, and we’re delighted the result turned out beautifully. If you need anything else, feel free to reach out!
Checking out was a bit confusing. I placed the order and then had to start the checkout order again.
Hey Ruth! Thank you for sharing your experience with us. We’re sorry to hear that you found the checkout process confusing. We strive to make it as smooth as possible and will look into this issue to improve the process for future orders. If you need any assistance or have any questions, feel free to reach out. We’re here to help!
The cover was a perfect fit and came in within a couple days of ordering.
Hey Anthony! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Hey James! Thank you for your kind words! We’re so glad to hear that you’re satisfied with both our customer service and the product you received. It’s always our goal to provide top-notch service and quality. If you need anything else or have any future orders, don’t hesitate to reach out. We’re here to help!
Large restaurant "L" Bar outdoor in harsh winter high mountain ski resort conditions needed a single cover to protect it overnights. The cover is durable and with velcro on the vertical seams makes a very big cover easy to put on and take off
Hey Zakary! Thank you for your detailed feedback! We’re glad to hear that our cover worked well for your large outdoor bar at the ski resort. It's great to know the durability and the Velcro seams made it easy to handle even in harsh winter conditions. If you ever need additional covers or assistance, feel free to reach out!
Took 3 months of back and forth on measurements. With the modrl number of the bike, all measurements are in line.
Hello Steven, thank you for your feedback. We're glad to hear that you're satisfied with the cover you received. However, we apologize for the inconvenience caused by the back-and-forth. We strive to provide fast and efficient service to every customer, though we understand there's always room for improvement. Your feedback is important to us, and we will certainly take it into account to enhance the customer experience.
Perfect experience. Sent in the measurements of what we needed and voila. They are perfect. More that what I expected. Will last a lifetime.
Hey Michelle! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Very well built and craftsmanship. The overall measuring and going back and forth with the customer service was a little frustrating and took longer to get shipped than what I paid for and expected.
Hey Bryce! Thank you for taking the time to share your experience with us. We’re delighted to hear that you’re happy with the craftsmanship and quality of your product! Your satisfaction with our build and design means a lot to us. We’re sorry to hear that the measuring process and shipping timeline didn’t meet your expectations. We strive to make the ordering and delivery process as smooth as possible and truly appreciate your patience and understanding. Your feedback helps us identify areas for improvement, and we’ll use it to ensure a better experience in the future. If there’s anything else we can do for you, please don’t hesitate to reach out.
Have ordered from covers and all multiple times and have always been very pleased
Hey Alan! Thank you for your kind words and for being a valued customer! It’s wonderful to hear that you’ve had such positive experiences with us and that our products and service have consistently met your expectations. Your continued support means the world to us, and we’re always here to help with any future orders. Please don’t hesitate to reach out if you need assistance.
Great on line site. Covers we have purchased over the years have been great quality. Never an issue.
The covers fit perfect and are great quality. Thank you for the awesome covers
Hey Matt! We’re thrilled to hear that your covers were exactly what you needed and that the fit and quality exceeded your expectations. Thank you for your kind words—it’s always our goal to deliver awesome products and experiences! If you need assistance with anything else or have future orders, we’re here to help.
These covers are way better than the ones my sofa set came with. Excellent quality.
Hey Zach! We’re so glad to hear that you’re happy with your new covers! It’s fantastic to know that the quality exceeded your expectations and is much better than the ones that came with your sofa set. If you need anything else or have future orders, please don’t hesitate to reach out. We look forward to serving you again!
Excellent experience from beginning to end. I will definitely recommend and use this company again.
Hey Garfield! Thank you for your kind words! We’re thrilled to hear that your experience with us was excellent from beginning to end. Your recommendation means a lot to us, and we’re excited to have the opportunity to serve you again in the future. If you need anything else or have future orders, please don’t hesitate to reach out. We look forward to working with you again!
I am 73 and have low confidence about ordering products on the internet but your website is so user friendly.
Hey William! Thank you so much for your kind words! We’re thrilled to hear that our website made your ordering experience easy and user-friendly. It's wonderful to know that you felt confident placing your order with us. If you ever need another cover or any assistance, please don’t hesitate to reach out—we’ll be here to help.
Hey John! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
The directions for measuring were so easy to follow, clear instructions, simple choices. The product is exactly what we wanted.
Hey Jo! We’re thrilled to hear that you had such a positive experience with our measuring process and that the instructions were clear and easy to follow. It’s fantastic to know that the product turned out exactly as you wanted! Your kind words motivate us to continue providing clear guidance and high-quality products. If there’s anything else we can assist you with or if you have additional needs, please feel free to reach out.
Website explains and asks all the right questions to get your order correct the first time. Returning customer very satisfied.
Hey Richard! Thank you for sharing your positive experience! We're delighted to hear that you found the ordering process on our website easy and straightforward. It’s great to know that the site provided the clarity needed to get your order just right the first time. As a returning customer, your satisfaction is incredibly important to us, and we’re thrilled to have met your expectations once again. If there’s anything we can assist you with in the future, don’t hesitate to reach out.
Item very well made, only issue item just fit tv.
Have to leave cover on and just roll the front of cover up.
Hey William! Thank you for your feedback and for being a returning customer! We're delighted to hear that you’ve consistently found our products to be of very good quality. Your continued trust in our offerings motivates us to maintain and exceed the standards you’ve come to expect. If there’s anything we can assist you with, please don’t hesitate to reach out.
Answer: Hi Jody, Thank you for showing interest in our products.​ The order will be subject to GST without any extra duty, and the final price will be displayed on the shopping cart page. You can use our phone and chat feature 24x7 to connect with our customer service representatives. We look forward to gratify you with your order.
Answer: Hello Alan, we sincerely apologize for the inconvenience caused. Unfortunately, we are unable to identify which product you are referring to based on the information provided. If you are experiencing an issue with the installation, we kindly request you to please email us the complete details at [email protected] along with your order number so we can assist you more effectively.
Answer: Thank you for your interest in our custom swimming pool covers! We specialize in crafting high-quality, made-to-measure covers tailored specifically to your pool's unique shape and dimensions. Whether you're looking for a standard rectangular design or a custom contour for an irregular or freeform pool, we offer durable materials that are weather-resistant, UV-protected, and built to last. You can easily enter your measurements on our website, and if you have specific design requirements or features like drain panels, tie-downs, or grommets, just let us know in the comments section during the order process. Our team reviews every order carefully, and we're happy to reach out if anything needs clarification. If you'd like assistance with choosing the best material or features for your setup, we'd be glad to help. Simply share your pool's details or a reference image, and we can guide you through the options.
Answer: We are sorry to inform you that, as, we offer custom size products, we do not accept returns. Covers&All guarantees that products do not contain manufacturing defects and, if the product fails, breaks, or has ink issue due to a manufacturing defect, we will either replace the product or issue you a credit equal to the value of the failed product. Covers&All reserves the right to investigate the claim and determine whether or not our guarantee covers the failed product. For claim email on [email protected] with some pictures of the product showing defect with description and the team will get back to you with the best possible outcome that could be offered. If there are any errors on our part after the art work has been approved, Covers and All will send a replacement Cover with priority shipping at no charge to the customer. We also offer a refund for the total amount. Clients must follow these steps in order to get a refund or reproduced Cover. All returns must be reported within 7 days of the delivery. Refunds will be issued within 7 days if the online ticket is approved and will be processed and credited back to the original form of payment. If refund is claimed after 60 days of receiving payments it will be in the form of store credit.
Answer: Hi Patricia, We regret hearing about your displeasure. With every order we try to ensure you don't feel let down and our top goal is giving the proper customer service, however, we regret to inform you that from your name, we are unable to find the order details, hence, we are unable to verify anything. We request you to drop us an email at [email protected] and our team will help you the best possible resolution. We'd like to let you know that our chat and call features are available to customers 24x7, please get in touch with us through chat or call and our customer service agents will make every effort to assist you right away. We look forward to your response.
Answer: Hi Patricia, We regret hearing about your displeasure. With every order we try to ensure you don't feel let down and our top goal is giving the proper customer service, however, we regret to inform you that from your name, we are unable to find the order details, hence, we are unable to verify anything. We request you to drop us an email at [email protected] and our team will help you the best possible resolution. We'd like to let you know that our chat and call features are available to customers 24x7, please get in touch with us through chat or call and our customer service agents will make every effort to assist you right away. We look forward to your response.
Answer: Hi Patricia, We regret hearing about your displeasure. With every order we try to ensure you don't feel let down and our top goal is giving the proper customer service, however, we regret to inform you that from your name, we are unable to find the order details, hence, we are unable to verify anything. We request you to drop us an email at [email protected] and our team will help you the best possible resolution. We'd like to let you know that our chat and call features are available to customers 24x7, please get in touch with us through chat or call and our customer service agents will make every effort to assist you right away. We look forward to your response.
Answer: Hi Melanie! Thank you for contacting us. We request you to send your query in detail along with the product name & SKU code, and send it to our team at [email protected]. Our team will help you for the same. You can also contact our support team which is available 24*7 via call or chat.


Hey Joel! Thank you for your detailed feedback! We’re so glad we could work with you to customize your aquarium cover and achieve the perfect balance of sunlight protection and indirect light. Your satisfaction is important to us, and it’s great to know that the modifications worked out as planned. If you have any further requests or need additional assistance, don’t hesitate to reach out. We’re always here to help!