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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,045
shipping
342
quality
21,526
This company responds to reviews on average within 0 days

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51,451 reviews

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Missouri
1 review
0 helpful votes
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Nice Quality Material
January 26, 2025

Super easy to order and the quality of the material is excellent!

Date of experience: January 16, 2025
Veeni M. — Covers & All USA Rep
over a year old

Hey Nina! Thank you for your feedback! We're so glad to hear that the ordering process was easy and that you're pleased with the quality of the material. If you need any further assistance or have more questions, feel free to reach out!

Minnesota
1 review
0 helpful votes
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Seems like a good product. Ordering was easy and it was delivered in a timely manner

Date of experience: January 16, 2025
Veeni M. — Covers & All USA Rep
over a year old

Hey Randy! Thank you for your feedback! We're happy to hear that the ordering process was easy and that your order was delivered promptly. We're confident you'll be pleased with the product. If you need anything else, feel free to reach out!

California
1 review
0 helpful votes
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Sauna cover
January 26, 2025

Easy ordering on line of the cover, bud should have asked for material samples first before ordering the cover. I thought it would have been more like a rubber backed canvas.

Date of experience: January 30, 2025
Veeni M. — Covers & All USA Rep
over a year old

Hey Frederick! We're pleased to know that you had a positive ordering experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!

KN
2 reviews
1 helpful vote
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Very nice cushion cover
January 26, 2025

Easy to order! Fast delivery! Beautiful cushion cover! Love it!

Date of experience: January 16, 2025
Veeni M. — Covers & All USA Rep
over a year old

Hey Michele! Thank you for your lovely feedback! We’re so happy to hear that you had a great experience with the ordering process, fast delivery, and are enjoying your beautiful cushion cover. If you need anything else, don’t hesitate to reach out

Connecticut
1 review
0 helpful votes
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I raised an issue with the original cover. You generously offered to send me another one at no charge.

Date of experience: January 16, 2025
Veeni M. — Covers & All USA Rep
over a year old

Hey John! Thank you for your kind feedback! We’re so glad to hear that you’re happy with the product and that our customer support was able to resolve the issue to your satisfaction. Providing excellent service and ensuring our customers are fully happy with their purchases is our top priority. If there’s anything else we can assist you with, please don’t hesitate to reach out. We truly appreciate your business and look forward to serving you again!

Utah
1 review
0 helpful votes
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Followup
January 26, 2025

I enjoyed the fact, the company followed up with measurements etc.

Date of experience: January 16, 2025
Veeni M. — Covers & All USA Rep
over a year old

Hey Gary! Thank you for your feedback! We’re so glad to hear that you appreciated the follow-up, especially with the measurements and other details. Ensuring that everything is just right for you is important to us, and we’re pleased that the process met your expectations. If there’s anything else we can assist you with, please don’t hesitate to reach out. We appreciate your support and look forward to serving you again!

California
1 review
0 helpful votes
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Design process
January 26, 2025

The design process was really collaborative. Feels though at times repetitive. The final product was a little oversized.

Date of experience: January 16, 2025
Veeni M. — Covers & All USA Rep
over a year old

Hey Damon! Thank you for your feedback! We’re glad to hear the design process felt collaborative, and we appreciate your patience through the steps. We’re sorry to hear that the final product ended up being a bit oversized. If you'd like, you can raise a ticket from your account, and our team will get back to you. If you need any assistance with adjustments or have any concerns, feel free to reach out. We’re here to ensure you’re fully satisfied with your order!

Florida
1 review
0 helpful votes
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Grill Cover
January 26, 2025

Excellent experience. Met my expectations and I was happy with the purchase.

Date of experience: January 16, 2025
Veeni M. — Covers & All USA Rep
over a year old

Hey Lynann! Thank you for your kind words! We’re thrilled to hear that your experience met your expectations and that you’re happy with your purchase. If you need anything else, don’t hesitate to reach out. We’re here to help!

District of Columbia
1 review
0 helpful votes
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Great Cover
January 26, 2025

The Customer made cover fit perfectly. The color, the price and quality of the product were superb! I was also impressed about how quickly my custom-sized cover was made and delivered. I would definitely recommend Covers &All

Date of experience: January 16, 2025
Veeni M. — Covers & All USA Rep
over a year old

Hey Janice! Thank you so much for your wonderful review! We’re thrilled to hear that the cover fit perfectly and that you’re pleased with the color, price, and quality. We're also glad that we could deliver your custom-sized cover quickly. Your recommendation means a lot to us, and we truly appreciate your support! If you need anything else, feel free to reach out.

Georgia
1 review
0 helpful votes
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The website is easy to work with. Be aware they seems to add 1-2 inches to the length even though the website doesn't state that.

Date of experience: January 16, 2025
Veeni M. — Covers & All USA Rep
over a year old

Hey John! Thank you for your feedback! We’re glad to hear that you found the website easy to work with.
As per our standard procedure, we add a 1-2" leeway on the given size we mention on the website. If customers have specific requirements or prefer not to include the leeway, they can indicate this in the "Any special request for us?" section. If you have any further questions or need assistance, feel free to reach out. We're here to help!

Maryland
1 review
0 helpful votes
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Very satisfied
January 26, 2025

Couldn't believe how thick and heavy the covers were. The fit was good with plenty of room

Date of experience: January 16, 2025
Veeni M. — Covers & All USA Rep
over a year old

Hey Christopher! Thank you for your feedback! We’re delighted to hear that you’re very satisfied with the covers. It’s great to know that you were impressed with the thickness and durability, as well as the good fit with plenty of room. Your satisfaction means a lot to us, and we’re thrilled to have met your expectations. If there’s anything else we can assist you with, please don’t hesitate to reach out.

South Carolina
1 review
0 helpful votes
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Beautiful replacement cushion cover
January 26, 2025

My order came sooner than I expected and it is PERFECT! It fits the cushion just right, zipper is long enough to get the insert in easily. Fabric is good quality and workmanship is excellent. 5 stars!

Date of experience: January 16, 2025
Veeni M. — Covers & All USA Rep
over a year old

Hey Minna! Thank you for your fantastic feedback! We’re thrilled to hear that your replacement cushion cover arrived sooner than expected and that it’s absolutely perfect for your needs. It’s wonderful to know that the fit, zipper length, fabric quality, and workmanship met your expectations. Your 5-star review means so much to us, and we’re grateful for your support. If there’s anything else we can assist you with, please don’t hesitate to reach out.

Florida
1 review
0 helpful votes
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Custom application
January 26, 2025

Sent in pictures and a drawing of what I needed and they got it right the first time

Date of experience: January 16, 2025
Veeni M. — Covers & All USA Rep
over a year old

Hey Bill! Thank you for your kind words! We’re so pleased to hear that your custom application turned out exactly as you envisioned. It’s great to know that our team was able to get it right the first time based on your pictures and drawing. We strive to deliver precision and quality for every custom project, and your satisfaction is our top priority. If there’s anything else we can assist you with, please don’t hesitate to let us know.

North Carolina
2 reviews
0 helpful votes
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Excellent replacement cover
January 26, 2025

Easy to order. Measurements and end product perfect. Received order very quickly.

Date of experience: January 16, 2025
Veeni M. — Covers & All USA Rep
over a year old

Hey William! Thank you for your feedback! We’re delighted to hear that ordering your replacement cover was easy and that the measurements and final product were perfect. It’s also great to know that your order arrived quickly. Your satisfaction means a lot to us, and we’re grateful for your support. If there’s anything else we can assist you with, please don’t hesitate to reach out.

Texas
1 review
0 helpful votes
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I appreciate the general shape options and customization options. It was pretty simple to configure a custom design for my fountain cover with just a few basic measurements. The material is heavier (good) than I expected, and the fir is excellent. I did have a minor problem with my order status, but that was resolved with a quick phone call. See my Customer Service Review for details.

Date of experience: January 16, 2025
Veeni M. — Covers & All USA Rep
over a year old

Hey John! Thank you for sharing your feedback! We’re thrilled to hear that you appreciated the customization options and found it simple to configure your fountain cover with basic measurements. It’s great to know that the material exceeded your expectations and that the fit is excellent. We apologize for the minor issue with your order status, but we’re glad it was resolved quickly. Your satisfaction is our priority, and we’re grateful for your understanding and patience. If there’s anything else we can assist you with, please don’t hesitate to reach out. We look forward to serving you again!

California
1 review
0 helpful votes
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Easy as it gets
January 26, 2025

Priced out a lot of covers and this was by far the most cost efficient and quick process. Cushions fit perfect. Seamless process and would recommend.

Date of experience: January 16, 2025
Veeni M. — Covers & All USA Rep
over a year old

Hey Michael! Thank you for your feedback! We’re thrilled to hear that you found the process cost-efficient and quick, and that the cushions fit perfectly. We strive to make every step as seamless as possible, and we’re glad it worked out well for you. We truly appreciate your recommendation and look forward to serving you again in the future!

North Carolina
1 review
0 helpful votes
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Great Product
January 26, 2025

It arrived sooner than expected. Quality and finish was above expectations. We are very satisfied customers and will recommend Covers & All to anyone needing a cover.

Date of experience: January 16, 2025
Veeni M. — Covers & All USA Rep
over a year old

Hey Todd! Thank you for your feedback! We’re delighted to hear that the product arrived ahead of schedule and exceeded your expectations in both quality and finish. We truly appreciate your recommendation and are so glad to have earned your trust as a satisfied customer. If you need anything else in the future, please don’t hesitate to reach out. We look forward to serving you again!

California
1 review
0 helpful votes
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Generator cover
January 26, 2025

Well made.
High quality waterproof material. Personalize personalized message on cover came out extremely nice.

Date of experience: January 16, 2025
Veeni M. — Covers & All USA Rep
over a year old

Hey Tom! Thank you for your feedback! We’re so glad to hear that you’re happy with the quality of the generator cover, including the high-quality waterproof material and the personalized message. It's great to know it turned out just as you hoped! If you need anything else, please don’t hesitate to reach out. We look forward to serving you again in the future!

North Carolina
1 review
0 helpful votes
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Poker Table Cover
January 26, 2025

Quick and easy experience with excellent results. I really liked the flexible options which allowed me to customize my cover.

Date of experience: January 16, 2025
Veeni M. — Covers & All USA Rep
over a year old

Hey Thomas! Thank you for your feedback! We’re thrilled to hear that you had a quick and easy experience and that the customization options worked well for your poker table cover. It’s great to know that the final results met your expectations! If you need any further assistance or have more custom orders in the future, don’t hesitate to reach out. We look forward to serving you again!

California
1 review
0 helpful votes
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Sturdy Cover
January 26, 2025

Quick service and the cover is a good design for our fountain.

Date of experience: January 15, 2025
Veeni M. — Covers & All USA Rep
over a year old

Hey Eve! Thank you for your feedback! We’re happy to hear that you received quick service and are pleased with the sturdy design of your fountain cover. It’s wonderful to know that it meets your needs! If you need anything else or have future orders, feel free to reach out. We’re always here to help!