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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,051
shipping
342
quality
21,526
This company responds to reviews on average within 0 days

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51,451 reviews

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Kentucky
0 reviews
0 helpful votes
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Home theater Components
January 2, 2022

FIRST TIME BUYER Purchased covers for home projector DVD receiver and speakers fit absolutely perfect

Date of experience: January 2, 2022
South Carolina
1 review
0 helpful votes
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Cover covers
February 1, 2022

I ordered covers for two outdoor chairs. They were fine. I then ordered a cover for a loveseat and the color / fabric that I used for the chairs was not available. When I talked to your support person, he suggested another fabric and color that he said should match closely. It is not even close. Am not sure what can be done.

Thank you for offering the discount.

Date of experience: January 2, 2022
New York
0 reviews
0 helpful votes
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Very Helpful Designers
January 2, 2022

I had a great experience with the designers at Covers & All. I have an unusual-shaped fountain and they worked with me to make sure the dimensions of the cover were just right!

Date of experience: January 2, 2022
Colorado
0 reviews
0 helpful votes
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Coverall curtains
January 2, 2022

All 5 of my curtains were correct size but the largest which is over 9' long had a few small cracks in 2 different places where it was folded during packing process

Date of experience: January 2, 2022
Veeni M. — Covers & All USA Rep
over a year old

Hi Marion, We offer world-class products and to ensure that they don't have any defects, we perform a quality check on all products before they are shipped. Regrettably, sometimes a defect goes unnoticed, for which we sincerely apologize. We are happy to replace the product if there's a defect. We've sent an email with all of the required information to the address associated with the order. It would be fantastic if you could respond to us in the same email and let us know how we should proceed. We appreciate you reading this and doing business with us. Sorry again for the inconvenience.

New York
1 review
0 helpful votes
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They stood behind their product!
January 2, 2022

When I received my order from Covers&all, it didn't fit very well. I contacted the company and they, not only replaced it with one that fits very well, but they worked with me to get it done right. They even went so far as to send a template so I could see what the replacement cover would look like. Thank you Covers&all.

Date of experience: January 2, 2022
New Jersey
0 reviews
0 helpful votes
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Good customer service, helpful with measurements. Able to upload picture of the piece that needed to be covered.

Date of experience: January 2, 2022
Maryland
1 review
0 helpful votes
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Great website with complete instructions. Timely arrival and it fit perfectly. Thank you!

Date of experience: January 1, 2022
Missouri
0 reviews
0 helpful votes
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Got it covered
January 2, 2022

Very easy measured answered their questions submitted then and in a very shot time received the cover. Was perfect

Date of experience: January 1, 2022
North Carolina
2 reviews
0 helpful votes
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Return policy is lacking
February 1, 2022

I was disappointed with my covers. I was told they were custom and non-refundable. Very Disappointed.

Date of experience: January 1, 2022
Veeni M. — Covers & All USA Rep
over a year old

Hi JoAnn, We are sorry to note your disappointment with the cover received and apologize that our service does not meet your expectations. We at Covers&All always try our best to provide the cover same as per the product requirements. We can certainly understand your concern regards to the return policy, however, as we are in a custom business e make the customized cover with specific requirements. Unfortunately, the returned product will be useful for us. Upon checking with the order details we have fabricated the cover same as per the order details. As we can see that you are already in touch with our quality team and they will provide you the best possible resolution for the same. If you have any queries, please feel free to contact our 24x7 customer support team via call or chat.

Rhode Island
0 reviews
0 helpful votes
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The custom covers
January 2, 2022

They were a perfect fit and great quality
They arrived in a timely fashion just in time for winter to start

Date of experience: January 1, 2022
California
1 review
0 helpful votes
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TV cover
January 2, 2022

Great quality & quick delivery.
Only thing is it is too wide, but that was probably my fault when measuring. All else was great.

Date of experience: January 1, 2022
Iowa
2 reviews
0 helpful votes
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Perfect fit
January 2, 2022

Love this cover. It fits our table perfectly. We live in an open, windy area so also strapped a bungee cord around it to make sure the cover stayed in place.

Date of experience: January 1, 2022
Ohio
0 reviews
0 helpful votes
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Covers and all
January 1, 2022

Easy ordering and fast shipping. Very well made. We have not had any problems.

Date of experience: January 1, 2022
Kansas
1 review
0 helpful votes
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Fire bowl cover
January 1, 2022

Great fabric and design but the drawstring doesn't tighten up easily or completely.

Date of experience: January 1, 2022
Veeni M. — Covers & All USA Rep
over a year old

Hi, Robert, Thank you for your feedback! We certainly understand how inconvenient the drawstrings do seem to be. We'd appreciate it if you could respond to the email in which we've asked for the required information. Our quality assurance team will examine them and provide the best possible solution. Sorry again for the inconvenience.

North Carolina
1 review
0 helpful votes
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Excellent custom covers
January 1, 2022

Great product and great service! I will definitely continue to do business with this company and recommend them to everyone else.

Date of experience: January 1, 2022
Utah
1 review
0 helpful votes
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Good product in a reasonably short time. Some reviews said they waited many weeks or months. Mine came in about 10 days, the order was easy to track.

Date of experience: January 1, 2022
Arizona
2 reviews
0 helpful votes
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Very good fit
January 1, 2022

Would have preferred a lighter beige color. Otherwise, done just as requested.

Date of experience: January 1, 2022
Connecticut
1 review
0 helpful votes
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It couldn't have been easer!
January 1, 2022

I have always been skeptical about placing "Custom" orders, not setting across the table from that person doing the work. But it couldn't have been easer. A few measurements, a couple of selections, and it was ordered. When I received the cover, it was perfect. It is in use now protecting my generator from the rain and snow. "You done good my friends." Thanks!

Date of experience: January 1, 2022
Texas
1 review
0 helpful votes
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Great wind blockers
January 1, 2022

These are perfect! We have a large patio that is open on three sides. The back of it is the house, on the front side we have drop down sunscreens. The sides are open. In the winter it gets really cold back there even with heater. The wind and cold just makes it challenging to be comfortable on the patio. We bought these heavy duty vinyl curtains and they are perfect! They break the wind and chill down so it is comfortable on the patio with the heaters going. Wish we found these years ago. We did find out that we need to find stronger curtains rod holders. The vinyl is heavy and the wind has bent the curtains rod holders down.
Highly recommend these curtains. Made to order and done in a timely manner too!

Date of experience: January 1, 2022
Washington
1 review
0 helpful votes
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Great product with prompt delivery
January 1, 2022

This is the second time I've ordered covers, and they've worked out perfectly both times.
My first covers had nylon straps to attach the feet to the legs of the furniture, but my second covers had the default elastic drawstring. I definitely prefer the nylon straps, as the cover material, which is quite rugged, is also stiff enough that it's difficult to pull the elastic drawstrings far enough to secure it.

Date of experience: January 1, 2022
Veeni M. — Covers & All USA Rep
over a year old

Hello there, David. Your feedback is greatly appreciated! We'd like to extend our gratitude for the opportunity to serve you yet again. On the other hand, we are sorry to hear about your dissatisfaction with the tie-downs. We wish to inform you that the tie-downs on the product you ordered are not defaulted. The website allows you to select them based on your requirements. On your first order, you chose elastic and push clips to wrap around the legs, whereas on your most recent order, it was drawstrings. However, we understand that the drawstrings may be inconvenient for you due to the nature of the product. Our website also encourages clients to upload images for reference, allowing us to recommend the best tie-downs and avoid such omissions.