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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,051
shipping
342
quality
21,526
This company responds to reviews on average within 0 days

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51,451 reviews

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Kansas
1 review
0 helpful votes
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Perfect fit!
January 6, 2022

Always make it easy to order! Always get exactly what I ordered. The fit is always perfect!

Date of experience: January 6, 2022
Pennsylvania
1 review
0 helpful votes
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Amazing
January 6, 2022

The covers fit perfectly! The handles on the grill section of the covers are genius making it so easy to quickly remove that section to grill…even in a snow storm! We are so happy with the quality!

Date of experience: January 6, 2022
Wisconsin
1 review
0 helpful votes
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My first thought when coming across Covers & All was that I was happy I didn't have to hire someone to come out and do measurements to do a high-cost custom cover for our fountain and gas firepit at a new home. I was encouraged by their level of detail and sent it away hoping for the best. I was EVEN MORE impressed when they contacted me for more detail after they examined the pictures that I had sent in of my two different covers. I would have been happy with "close enough", but the level of detail they asked for, I knew I was going to get a quality fit.
After I received the items, they were EXACTLY to detail, fit perfectly, and were at least half the cost of what a custom cover locally would have cost.
I couldn't be more impressed and pleased with the covers I received.
PS I highly suggest sending a picture a long with the measurements. It will allow them to "put eyes" on the product they are covering.

Date of experience: January 5, 2022
Oregon
1 review
0 helpful votes
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Great cushion covers
January 5, 2022

Easy ordering, good quality and fast turnaround. Both covers arrived and were a great fit

Date of experience: January 5, 2022
California
1 review
0 helpful votes
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Review
January 4, 2022
Updated review

Great stuff, am ready to order again today for my hot tub...

Date of experience: January 4, 2022

Shipping and Order Confirmstion
December 31, 2021
Previous review

Did not receive confirmation of order or order number but payment processed. No shipping instructions. Called cyst service and after 20 min order found. FedEx changed day of deliver 2 times after notice it was arriving next day or out for delivery.

Date of experience: December 1, 2021
California
1 review
0 helpful votes
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Spare tire cover
February 3, 2022

Cover had sewn on emblem instead of emblem "printed" on fabric itself. And size was slack

Covers & All USA attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 4, 2022
Texas
0 reviews
0 helpful votes
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Pretty easy to navigate the web site. There was a very good selection of covers and colors. The need is to get an accurate measurement of what i am trying to cover.

Date of experience: January 4, 2022
New Jersey
1 review
0 helpful votes
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Satisfied Customer
January 4, 2022

The online ordering was very easy and when I had to change a measurement that was done with ease and the customer service were very helpful

Date of experience: January 4, 2022
Sweden
1 review
0 helpful votes
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Great service
January 4, 2022

Great service. I am very happy with the product nd the great website. I will order again.

Date of experience: January 4, 2022
North Carolina
1 review
0 helpful votes
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Just amazing!
January 4, 2022

Material is quality, measurements were to a tee, just a great experience, product and company overall!

Date of experience: January 4, 2022
Colorado
1 review
0 helpful votes
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Great quality
January 4, 2022

I had my service professional install my evaporative cooler cover. He said it was a perfect fit. I am glad to do business with such a reliable company.

Date of experience: January 3, 2022
California
1 review
0 helpful votes
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Great product and service
January 4, 2022

Custom cover fit exactly as hoped! Ordering and delivery was easy and as promised.

Date of experience: January 3, 2022
New York
1 review
0 helpful votes
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Terrrible Customer Service
February 2, 2022

I ordered a cover for an outdoor chair. I gave the correct dimensions. It did not fit. I explained to customer service ten times and they refuse to take responsibility for their action. Instead, they send the same email again and again and again. I called them as well. And they sent the same email... agian, and again and again, not onve acknowledging their errors!

Date of experience: January 3, 2022
Veeni M. — Covers & All USA Rep
over a year old

Hi Richard, We are sorry to note your disappointment with the cover received and apologize that our service does not meet your expectations. Upon checking the order details, we have fabricated the cover same as per the order dimensions. As per your provided product images to our quality team (After receiving the cover), we can see that there is a discrepancy between provided front height (Arm height) measurement in the order and the actual product's front height (Arm height). Upon the order placement, an immediate confirmation is sent to the customer's registered email address which consists of all the order details to recheck. We do provide an option to upload reference images of the product at the time of placing an order. Also on the product page just below the measurement section, we provide guidance on "How to Measure?" the product. However, we believe in customer satisfaction and as we can see that our quality team has provided the best possible resolution for the same. If you have any queries, please feel free to contact our 24x7 customer support team via call or chat.

Connecticut
2 reviews
0 helpful votes
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Excellent work!
January 3, 2022

I could not find covers anywhere, then I found Covers & All! Excellent work and good quality! I buy all my covers here now.

Date of experience: January 3, 2022
California
1 review
0 helpful votes
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More issues
February 2, 2022

Still have not received the correct propane cover that was ordered months ago

Date of experience: January 3, 2022
Veeni M. — Covers & All USA Rep
over a year old

Hi Kristin, We are sorry for the inconvenience caused to you. As part of our commitment to providing world-class products, we perform a Quality Check on all products before they are shipped to ensure that customers get the same product as ordered. It is unfortunate that sometimes it is not noticed and we sincerely apologize for that. Upon checking the order record, we can see that our quality team has reverted you back on the same registered email address. We request you to kindly check and revert us back with the required details so our team can provide you the best possible resolution for the same. We have also passed your feedback to the quality team, they will contact you again for the same. If you have any queries, please feel free to contact our 24x7 customer support team via call or chat.

California
1 review
0 helpful votes
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Quality material at requested specs
January 3, 2022

Straightforward measuring instructions, which you can usually get from the website you're buying your furniture from.

Date of experience: January 3, 2022
Pennsylvania
1 review
0 helpful votes
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Zero Turn Mower &Fire Pit Cover
January 3, 2022

I had a great experience ordering custom covers for my Zero Turn Mower and Fire Pit.
The quality of the material is top notch and the fit is prefect.

Date of experience: January 3, 2022
Alabama
1 review
0 helpful votes
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A well-made cover
January 3, 2022

I ordered a cover for my pizza oven. This is a rather complex shape, with a dome and chimney. The cover fits really well, and seems to be made of a durable material (I ordered the most expensive material). Time will tell if it lasts, but I certainly hope so.

Date of experience: January 3, 2022
North Carolina
1 review
0 helpful votes
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Very happy customer :)
January 3, 2022

Great, quality and price very satisfied. Custom made size precise fit. Thank you..

Date of experience: January 3, 2022
Washington
2 reviews
0 helpful votes
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Robust covers that fit perfectly
January 3, 2022

The covers we ordered for our outdoor dining table and chairs fit perfectly. It has been subjected to high winds for sustained periods of time, and is no worse for the wear. I'm a fan!

Date of experience: January 2, 2022