On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.
Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.
To learn more about our product offerings, visit our website at www.coversandall.com
Covers & All USA Reviews Summary
The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Company shipped panels that were 3 and 4 inches shorter than ordered. Would not replace or refund. In the course of 2-1/2 weeks I have made 9 phone calls on the matter, sent 7 emails, spoke to 6 associates, responded to 3 different methods to send photo's which in totality is egregious by any measure. The company has repeatedly failed to follow through on several commitments to return my calls. I have made every best effort to assist and yet they continue to not honor their stated policy.
Clear covers make my patio furniture look all colorful. Great product and even better customer service.
Website ok some additional features can make it more user friendly
Easy to order. Product was exactly what we ordered
Easy to navigate and create custom order, great follow up, fast delivery
Outstanding. Great communication on the front end to be sure they had the dimensions right and graphics placed correctly, and the tarp itself is amazing. Fantastic quality. Couldn't be happier.
I have place an order last year in October 2021 and was told it would it arrive by December 2021. Here we are today coming to the end of January 2022. To say the least this place is a scam. They told me to pay first and that was going to be the price and never said anything about extra charges. The L shape bbq cover became a long process because i am not a designer and had a hard time understanding them throughout the process. I would NOT do business with them. They will waste your time and try to charge extra when they say it will be in production and Delivered! My name is Thomas in San Jose CA. This place is UNETHICAL to say the least. Now to pay the difference they are not taking payment and will delay my project! Do Not so business with them, my kindness is not a weekeness
Easy order, great communication, fits great. Heavy material quality construction
One of my first times ever writing a review, but this company deserves it! I've had 2 custom outdoor kitchen covers made and they fit perfect. If there are any questions or concerns regarding the order, Covers and All will personally contact you to discuss the issue. I was astounded! They make an amazing, high quality custom product at fantastic prices. You will be hard pressed to find a better company that will fabricate exactly what you want. Highly recommend you give them a shot. They will have all my future business and I'm a pretty tough customer to impress. Keep up the great work and stellar customer service Covers and All!
Quality of product is excellent. Two of the custom covers for curved sofas I ordered were the wrong size but were made according to the measurements I submitted. Note to future customers: check the measurements you enter on the order form! Customer service was nice and offered a 20% discount if I wanted to reorder but after spending a lot of money already I will make do with what I received.
Thank you. Easy order, great quality and precise measurements.
I had to ask for assistance and placed a phone call in to speak with an agent. He was very helpful.
I am very pleased with my purchase. Because I am not familiar with the products it was difficult at first to figure out what materials and how to order. The company had someone working closely with me via email and a design team gave me great illustrations proposing for my final products. I was able to have custom covers for my outdoor furniture that are waterproof and good looking. It saves me so much work. I am planning to purchase a few more items so I really will be able to leave all my outdoor items as is. No more moving.
I was very grateful how super helpful the people who worked with me. I would never guess how customized I was able to get me covers. The design team was able to tailor the cover to follow every angle and shape, the final product arrived and fit absolutely perfectly. We had a few storms, and the covers hold up beautifully so far, waterproof. Ties are so secured, even with high wind, covers stay put. Cannot say enough how happy I am with the products. In the past, I purchased expensive covers from other US companies all are not waterproof and not customize sizes all inferior products. Now I know the source to get customize items I need.
Fit like a glove would recommend to anyone looking for custom covers
Simple and easy. The website ordering and entering dimensional cover info was really easy.
Easy process. Covers were a perfect fit I loved how the covers turnout and the color was tru to the website.
Took videos and photos of the cover that was made way short. They won't fix it and relay on a basic statement that I'm not providing what they need. This company is a joke. Cover is several inches short. Everything provided as requested and then they request more and more. They simply don't want to refund. Blocking my CC charge.
Good experience, everything went well and arrived on time. Thanks
Zipper on cover broke within 30 days. Zipper wasn't used more than 5 times before it broke/separated from stitching
Contacted Covers & All 3 times to address defective product and calls/emails remain unanswered over 2 weeks.
Great service and quality! Our dinette covers came amazing and we are super happy about them.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Thomas, We are sorry for the inconvenience caused to you and apologize that our service does not meet your expectations. As we are in a custom business, we always try our best to provide the best possible customization as per your product requirement. As we can see your actual product shape is different from the normal L shape. It has a curve in the middle of the back kitchen. Due to that and to provide the best possible customized cover, our team required extra dimensions and details. Upon checking the order record, our team has followed the order comments given by you to send the mockup (Working Drawing) to approve before the order goes into production. Which we have sent with the given updated dimensions and details within one day of every comment that you have shared. We have tried to take the follow-ups after every comment we made so we can get an update for the same. However, we were unable to get a reply from your side for a long time. As per your other concern regards to the extra payment, the dimensions which you have provided at the time of placing an order were smaller than the actual dimensions of your product. Due to the dimensions changes, the amount has been increased. However, our team has provided the best possible discounts for the same. As we have received the details, we have passed the same to the concerned team and they will process the order further. If you have any queries, please feel free to contact our 24x7 customer support team via call or chat.