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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,054
shipping
342
quality
21,526
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North Carolina
1 review
0 helpful votes
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Excellent custom covers
January 1, 2022

Great product and great service! I will definitely continue to do business with this company and recommend them to everyone else.

Date of experience: January 1, 2022
Utah
1 review
0 helpful votes
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Good product in a reasonably short time. Some reviews said they waited many weeks or months. Mine came in about 10 days, the order was easy to track.

Date of experience: January 1, 2022
Arizona
2 reviews
0 helpful votes
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Very good fit
January 1, 2022

Would have preferred a lighter beige color. Otherwise, done just as requested.

Date of experience: January 1, 2022
Connecticut
1 review
0 helpful votes
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It couldn't have been easer!
January 1, 2022

I have always been skeptical about placing "Custom" orders, not setting across the table from that person doing the work. But it couldn't have been easer. A few measurements, a couple of selections, and it was ordered. When I received the cover, it was perfect. It is in use now protecting my generator from the rain and snow. "You done good my friends." Thanks!

Date of experience: January 1, 2022
Texas
1 review
0 helpful votes
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Great wind blockers
January 1, 2022

These are perfect! We have a large patio that is open on three sides. The back of it is the house, on the front side we have drop down sunscreens. The sides are open. In the winter it gets really cold back there even with heater. The wind and cold just makes it challenging to be comfortable on the patio. We bought these heavy duty vinyl curtains and they are perfect! They break the wind and chill down so it is comfortable on the patio with the heaters going. Wish we found these years ago. We did find out that we need to find stronger curtains rod holders. The vinyl is heavy and the wind has bent the curtains rod holders down.
Highly recommend these curtains. Made to order and done in a timely manner too!

Date of experience: January 1, 2022
Washington
1 review
0 helpful votes
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Great product with prompt delivery
January 1, 2022

This is the second time I've ordered covers, and they've worked out perfectly both times.
My first covers had nylon straps to attach the feet to the legs of the furniture, but my second covers had the default elastic drawstring. I definitely prefer the nylon straps, as the cover material, which is quite rugged, is also stiff enough that it's difficult to pull the elastic drawstrings far enough to secure it.

Date of experience: January 1, 2022
Veeni M. — Covers & All USA Rep
over a year old

Hello there, David. Your feedback is greatly appreciated! We'd like to extend our gratitude for the opportunity to serve you yet again. On the other hand, we are sorry to hear about your dissatisfaction with the tie-downs. We wish to inform you that the tie-downs on the product you ordered are not defaulted. The website allows you to select them based on your requirements. On your first order, you chose elastic and push clips to wrap around the legs, whereas on your most recent order, it was drawstrings. However, we understand that the drawstrings may be inconvenient for you due to the nature of the product. Our website also encourages clients to upload images for reference, allowing us to recommend the best tie-downs and avoid such omissions.

Texas
1 review
0 helpful votes
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Good job
January 1, 2022

I love you asked questions about what I needed and requested additional measures to get my custom covers right. Despite the back and forth communication delivery time was very reasonable. I will certainly look to buy future covers from you.
Thanks

Date of experience: January 1, 2022
Illinois
1 review
0 helpful votes
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Wrong product sent
January 31, 2022

You guys sent the wrong size and then stone walled me when I tried to resolve it. Will never do business with you again.

Date of experience: January 1, 2022
Veeni M. — Covers & All USA Rep
over a year old

Hi, We are sorry to note your disappointment with the product received. We at Covers&All always try our best to provide the cover same as per the customer's requirement and order dimensions. We also provide an option to upload the reference images of the product for reference. Upon checking the order record, we have fabricated the cover the same as per the order details. As we can see that our quality team has provided the best possible resolution for the same. If you have any other queries, please feel free to contact our 24x7 customer support team via call or chat.

Georgia
1 review
0 helpful votes
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Ordered a bench cover, which we're actually using for an indoor bench seat in our dining area. The cover fits great and was easy to get on. It's comfortable and will be nice to have protection in case of spills. Processing and shipping time were also really fast.

Date of experience: January 1, 2022
California
1 review
0 helpful votes
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Website was clear and concise. Measured my cabinet and entered the values online. Arrived perfectly to the specified size.

Date of experience: January 1, 2022
New Hampshire
1 review
0 helpful votes
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Well made, the right size, better quality than I expected, but I was surprised to get 2 different colors. I think it likely my mistake, but a phone call to confirm my choice would have been helpful.

Date of experience: January 1, 2022
Veeni M. — Covers & All USA Rep
over a year old

Hello, Michael! Thank you for your feedback! As a custom cover manufacturer, we allow customers to select the size, fabrics, color, and tie-downs that meet their needs. However, we understand that our team most likely did not notice this unusual occurrence and delivered what was requested. Please be advised that an order receipt is sent for each confirmed order, which includes all of the order information and allows the customer to contact us within two hours if an error is discovered. Had it come to your notice, we could have avoided the error.

California
1 review
0 helpful votes
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A lot of back & forth in regards to measurements but appreciated the questions to get it precise to my couch. Overall the cover fit and works great.

Date of experience: January 1, 2022
Veeni M. — Covers & All USA Rep
over a year old

Hello, Ericka. We appreciate your feedback. We're pleased to hear that our products and services have exceeded your expectations. Please accept our apologies for the back and forth in exchanging measurements. However, you can see how well it turned out. Our efforts were rewarded! Your satisfaction reassures us that we are on the right track and motivates us to keep providing high-quality products and services. Our mission is to consistently exceed customer expectations by providing high-quality products and exceptional service. We want to excite you once more with your next order!

California
1 review
0 helpful votes
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I ordered 3 Christmas tree storage bags. I believe with a 20% new customer discount and free shipping they ended up to be around $34 each. The bags are super high quality and look to be durable and will last a lifetime. The only surprise of the order was that it appears that my order was actually made in India and shipped from there. When I got the tracking info, it was originating from a place which did not sound familiar so I googled the city and confirmed it was coming from India... However, the bags were shipped using FedEx Express, so the shipping time was quick, except for FedEX current state of Delayed shipments which isn't the fault of Covers and All. Fedex issues, caused the bags to arrive 3-5 days later than they should have.

Date of experience: January 1, 2022
Colorado
1 review
0 helpful votes
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Well made and timely shipped
January 1, 2022

Looking for a custom fit for a wood storage rack (re-purposed dunnage rack)- and came per she specifications given. Material are good and well made.

Only negative thing is that is was tightly bound and wrapped, such that it seems to have permanent wrinkles in the material. Maybe the summer will heat it up a bit and relax the material.

Date of experience: January 1, 2022
Veeni M. — Covers & All USA Rep
over a year old

Hi, Thank you for your feedback, Mark! We are overjoyed that our products exceeded your expectations. On the other hand, we are disappointed to learn of your dissatisfaction with the wrinkles in the material. These wrinkles are caused by the secure packing and due to the nature of the material. Your chosen material is tear and abrasion-resistant. You can rest assured. After frequent use of the cover, the creases will tend to diffuse. If you have any questions or concerns, please do not hesitate to contact our customer support. We are available 24 hours a day, seven days a week.

Arizona
1 review
0 helpful votes
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Pleasantly surprised
January 1, 2022

Quick arrival and look and fit great material good so far. We ll see how they stand up to an Arizona summer.

Date of experience: January 1, 2022
New York
1 review
0 helpful votes
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Great Covers!
January 1, 2022

I thought I had sent all the measurements they needed to make the perfect cover. They reached out for some additional information to be sure the covers fit perfectly. I appreciated the care and service and the covers did turn out perfectly!

Date of experience: January 1, 2022
Georgia
1 review
0 helpful votes
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Great product and company
January 1, 2022

My custom cover was delivered as promised and fit the table perfectly. I have even received complements on the cover. I'll definitely use this company again.

Date of experience: January 1, 2022
Texas
1 review
0 helpful votes
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Beautiful
January 1, 2022

Thanks so much for renewing our patio. So inviting

Date of experience: January 1, 2022
Idaho
1 review
0 helpful votes
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BBQ Cover
January 1, 2022

This cover is made with quality materials. I would suggest you make your measurements 1/4 inch larger for length and width for wiggle room. This cover is made to exact measurements, which makes it a little tight. I highly recommend this company!

Date of experience: January 1, 2022
Michigan
1 review
0 helpful votes
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Cover colors differ
January 1, 2022

Ordered a cover for our picnic table and 2 benches. We're very surprised that the bench covers were deeper grey than the table cover…. Disappointing that a matching set doesn't match

Date of experience: January 1, 2022
Veeni M. — Covers & All USA Rep
over a year old

Hello, Jon. We are dismayed to discover that the covers do not match. It appears that the color selection for one of your products went wrong. The fabric/color you ordered for your two benches is Cover Max-Grey, while the different fabric for your picnic table is Cover Tuff-Grey. However, we understand that our team most likely did not notice this unusual occurrence and delivered what was requested. Please be advised that an order receipt is sent for each confirmed order, which includes all of the order information and allows the customer to contact us within two hours if an error is discovered. Had it come to your notice, we could have avoided the error.