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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,056
shipping
342
quality
21,526
This company responds to reviews on average within 0 days

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51,451 reviews

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California
1 review
0 helpful votes
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I ordered 3 Christmas tree storage bags. I believe with a 20% new customer discount and free shipping they ended up to be around $34 each. The bags are super high quality and look to be durable and will last a lifetime. The only surprise of the order was that it appears that my order was actually made in India and shipped from there. When I got the tracking info, it was originating from a place which did not sound familiar so I googled the city and confirmed it was coming from India... However, the bags were shipped using FedEx Express, so the shipping time was quick, except for FedEX current state of Delayed shipments which isn't the fault of Covers and All. Fedex issues, caused the bags to arrive 3-5 days later than they should have.

Date of experience: January 1, 2022
Colorado
1 review
0 helpful votes
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Well made and timely shipped
January 1, 2022

Looking for a custom fit for a wood storage rack (re-purposed dunnage rack)- and came per she specifications given. Material are good and well made.

Only negative thing is that is was tightly bound and wrapped, such that it seems to have permanent wrinkles in the material. Maybe the summer will heat it up a bit and relax the material.

Date of experience: January 1, 2022
Veeni M. — Covers & All USA Rep
over a year old

Hi, Thank you for your feedback, Mark! We are overjoyed that our products exceeded your expectations. On the other hand, we are disappointed to learn of your dissatisfaction with the wrinkles in the material. These wrinkles are caused by the secure packing and due to the nature of the material. Your chosen material is tear and abrasion-resistant. You can rest assured. After frequent use of the cover, the creases will tend to diffuse. If you have any questions or concerns, please do not hesitate to contact our customer support. We are available 24 hours a day, seven days a week.

Arizona
1 review
0 helpful votes
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Pleasantly surprised
January 1, 2022

Quick arrival and look and fit great material good so far. We ll see how they stand up to an Arizona summer.

Date of experience: January 1, 2022
New York
1 review
0 helpful votes
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Great Covers!
January 1, 2022

I thought I had sent all the measurements they needed to make the perfect cover. They reached out for some additional information to be sure the covers fit perfectly. I appreciated the care and service and the covers did turn out perfectly!

Date of experience: January 1, 2022
Georgia
1 review
0 helpful votes
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Great product and company
January 1, 2022

My custom cover was delivered as promised and fit the table perfectly. I have even received complements on the cover. I'll definitely use this company again.

Date of experience: January 1, 2022
Texas
1 review
0 helpful votes
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Beautiful
January 1, 2022

Thanks so much for renewing our patio. So inviting

Date of experience: January 1, 2022
Idaho
1 review
0 helpful votes
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BBQ Cover
January 1, 2022

This cover is made with quality materials. I would suggest you make your measurements 1/4 inch larger for length and width for wiggle room. This cover is made to exact measurements, which makes it a little tight. I highly recommend this company!

Date of experience: January 1, 2022
Michigan
1 review
0 helpful votes
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Cover colors differ
January 1, 2022

Ordered a cover for our picnic table and 2 benches. We're very surprised that the bench covers were deeper grey than the table cover…. Disappointing that a matching set doesn't match

Date of experience: January 1, 2022
Veeni M. — Covers & All USA Rep
over a year old

Hello, Jon. We are dismayed to discover that the covers do not match. It appears that the color selection for one of your products went wrong. The fabric/color you ordered for your two benches is Cover Max-Grey, while the different fabric for your picnic table is Cover Tuff-Grey. However, we understand that our team most likely did not notice this unusual occurrence and delivered what was requested. Please be advised that an order receipt is sent for each confirmed order, which includes all of the order information and allows the customer to contact us within two hours if an error is discovered. Had it come to your notice, we could have avoided the error.

New Hampshire
2 reviews
0 helpful votes
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Great results!
January 1, 2022

I needed covers for an assortment of over 20 different pieces of outdoor furniture that we previously had been able to store in our basement. Once we moved to a house with a smaller basement this past fall, we suddenly needed a LOT of covers. We had some oddly shaped pieces of furniture, and the company asked for photos and additional information on many pieces because of that. I was pretty worried that it would all get messed up because there were so many pieces and so many measurements, but every cover came out perfectly except two, which was due to my mistake, not theirs. When I contacted Covers & All, and explained my mistake all, they very quickly whipped out new covers with the correction so I would have them as soon as possible. They are a little hard to get on the phone, but their emailing communication is great. I'm so pleased with our covers, which are of incredible quality and really well fitted- shaped to each piece but not too snug. They are very easy to get on and off. Overall, a good experience and a fantastic product.

Date of experience: January 1, 2022
New Jersey
1 review
0 helpful votes
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Perfect Fit
January 1, 2022

The one-piece cover fit our patio sectional like a glove. Very easy to put on & remove. We followed the directions to supply the measurements and it's a perfect fit. The cover material is very high quality that will hold up to the winds we have. Couldn't be happier with the results!

Date of experience: January 1, 2022
Alabama
1 review
0 helpful votes
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Back porch curtains
January 1, 2022

I used clear vinyl curtains to put up behind the screens on my back porch. Works great for keeping the wind, rain, and cold out, making the porch usable year round.

Date of experience: January 1, 2022
Ohio
1 review
0 helpful votes
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Custom fire pit cover
January 1, 2022

We ordered a custom fire pit cover and we're very satisfied with the product we received!

Date of experience: January 1, 2022
California
1 review
0 helpful votes
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Quality product and good price
January 1, 2022

Easy to order clear vinyl curtains. Quick service, great product.

Date of experience: January 1, 2022
Oregon
1 review
0 helpful votes
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Spent over $230 for 2 "blue" covers which I measured exactly to the company's own guidelines and ended up with 2 different shades of blue and one of the covers was not sized correctly (even though it was measured in the exact same way the correct cover was measured). When I tried to rectify the problem with the company, they said I ordered 2 different grades of material so I should not expect "blue" to mean "blue" apparently. They didn't even address my sizing problem until I emailed them yet again. Their response this time was to make me try and measure my furniture again, this time by taking pictures of myself measuring it (which is impossible) because they somehow think I didn't do it right the first time even though one of the covers was measured correctly. THE NERVE! Note to Covers And All: don't treat your customers like they are at fault when you already know one of the covers you made is correct and the other is not. Also, don't make it my problem when you have 2 different materials labeled the exact same color of "blue" and they show up different. That's 100% your fault, not mine.

Covers & All USA attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 1, 2022
Louisiana
1 review
0 helpful votes
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Rugged custom tarps
January 1, 2022

I needed a smaller size than can be found in most stores online or local. C&A cut it to my specs and offered much stronger grommets and stitching. Customers have a choice of fabrics, webbing, and number of grommets. The order is fulfilled very quickly. I've ordered 2 in the last few years and each arrived quickly and exactly to my specs. One of the tarps has seen heavy use and is still in great shape. The newer tarp has not been used yet but is an exact duplicate of the first. Highly recommended.

Date of experience: January 1, 2022
Nevada
1 review
0 helpful votes
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Furniture Covers
January 1, 2022

The whole process was very easy, the company has a pleasant and responsive Customer Service. The chair covers are constructed well and a nice material.

Date of experience: January 1, 2022
South Carolina
1 review
0 helpful votes
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Could be better
January 31, 2022

The transparent tarps I purchased are in use but we're not made to the dimensions I specified. Six of them were supposed to be the same size but they all vary by an inch or two. This made it impossible to hang them inside as intended because they bumped up against the sides and were distorted. The grommets are not evenly spaced so they are not interchangeable. I now have them outside and they function okay but with a bit more effort they could have been so much better.

Date of experience: January 1, 2022
Veeni M. — Covers & All USA Rep
over a year old

Hi Paul, We are sorry to note your disappointment with the product received. As per your concern regards to the measurement variation, we do provide the 1-2" leeway and the same has been mentioned over the website. The grommets spacing depends upon the size of the curtain and is spaced approximately as per the spacing you have selected. For example, grommets will start from the one edge, spaced approximately every 24" or 12" (As selected) and the last edges grommets will depend upon the product size and adjust accordingly. We also provide an option to share the special request while placing an order, customers can share the details as per their requirements. If you have any queries regards to the same, please feel free to contact our quality team at [email protected]. You can also contact our 24x7 customer support team via call or chat.

Georgia
1 review
0 helpful votes
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Screen porch clear tarps
January 1, 2022

Great product and customer service. Clear tarps arrived as shown on the pre-approval drawings for outdoor screen porch. Tarps arrived when promised.

Date of experience: January 1, 2022
Texas
1 review
0 helpful votes
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Easy and Efficient
January 1, 2022

It was easy to order custom covers online.
Their instructions for taking measurements were explicit which gave me confidence that the covers would be a perfect fit and they were!

Date of experience: January 1, 2022
Missouri
1 review
0 helpful votes
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Table covers
January 1, 2022

Very good experience. Staff very helpful in guiding me. Website was a little tricky

Date of experience: January 1, 2022