On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.
Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.
To learn more about our product offerings, visit our website at www.coversandall.com
Covers & All USA Reviews Summary
The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
We had an amazing experience with Covers&All! They were in contact with us frequently to make sure that our order was perfect, along with providing pictures of the diagrams with measurements to secure everything was correct and delivered a wonderful product. We are very happy!
I ordered a customized version of an existing product. I needed a slight modification for my use. Order that arrived was a quality product but hadn't been customized for my need. Seems that the specific order with tech drawings got lost in the shuffle.
Covers and All offered to make again. (No return necessary.) The next one came and was ALMOST perfect. One element of re-design was I clearly stated in my email but never made it to the product. When I reviewed the emails, I noticed that the agent had 2 times only repeated a part of my instruction and not the final detail. Unfortunately, I didn't catch his omission earlier. I don't think it was my responsibility, but I did not ask for a 3rd re-make. The cover I received is very usable - as was the first - so I just doubled them up. Not perfect, but I think it will do. And, the quality is excellent. I expect the covers will. Last as long as the product.
Wow, can't say enough about this place - made to order, made and despatched AND received in 11 days - not working days, 11 days - and it fits so well. And keenly priced. On a winner guys many thanks for a bbq cover to covet.
I had an issue with my order for 2 custom sized sails. Kim David was very responsive and solved the problem quickly. I will continue to order from them in the future. Excellent company, lots of integrity. Thank you!
Easy to order and easy to install. I would recommend Covers and All to everyone.
Used to make doors on my Morooka. Worked great. Blocks the wind. https://m.youtube.com/watch?v=_Xe9rz49Bhw&t=259s
So far, ordering was easy, prices are good, delivery date indicated is good, and I have high expectations. I have ordered a number of items before and am pleased with them, so I anticipate this will be likewise.
Update: Product received. Just what I wanted and expected. I highly recommend Cover and All.
From outdoor furniture covers to stock and custom vinyl tarps, quality materials and construction were top notch.
Feel good about process. Please contact if? Remain.
Website is easy to use. Directions in measuring very helpful.
Covers are well made and fit perfectly.
Great communication, they made sure that I was getting exactly what I needed. Great quality product. Arrive fast, we are very happy.
Easy to use the custom cover ordering. The order was processed very quickly, and my cover was delivered within 10-days
Great selection for custom covers and options. Bought custom cover for a dock bar.
Cover does not fit well and followed web site instructions
I like the picture of the product we will see when we get it if it is what we expect it to be.
Got the curtains and they were perfect.
The fire pit cover we custom ordered is made very well and fit perfectly. We couldn't be happier with our purchase.
After measuring multiple times covers were made and fit perfectly. Covers are of good quality and heavey material. Very happy with the covers.
They went out of thier way to assure they had all the proper measurements and validated them with pictures that I sent. I could not be more pleased.
Great company to deal with. I got a Custom Cover and it was exactly as I wanted
This is my second order. Very happy with the first one
I sought out Covers & All to have them craft a custom cover for my potting bench. The templates and guides they offer on their website make it easy to get what you need. My particular job was not as simple as just providing the dimensions. What I really appreciated was the communication between the shop and myself. They emailed questions for me and they required more specific measurements and double-checking to make sure everything looked right. After all that, alas, my cover was a little too tight and didn't fit right. I re-contacted them and the second time they allowed a little more leeway to allow for the difficult shape of my potting bench. They went above and beyond -- customer service is obviously a priority for them. After shipping delays (hello, worldwide supply chain issues) they contacted me to let me know the cover was delayed and even offered to cancel the order if I was unhappy with the wait time. Finally, along with the remade cover, they sent a custom zippered storage bag without charging me a dime more. Oh, and GREAT materials and solid design. I will recommend them to friends and family and if I need another cover, I'm coming back to Covers and All.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi John, We are sorry for the inconvenience caused to you and apologize that our service does not meet your expectations. As we are in the custom business, we provide different tie-down options. Customers can select the same as per the product requirement. We have fabricated the cover same as per the order details and tie-down. Upon checking the record, we can see that our quality team has provided the best possible resolution for the same. However, as you have shared your concern and your feedback is important to us, we will surely pass the same to the concerned team to make the customer experience better.