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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,056
shipping
342
quality
21,526
This company responds to reviews on average within 0 days

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51,451 reviews

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Georgia
1 review
0 helpful votes
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Easy to order
March 1, 2022

Inputting measurements on the website was quick and easy. Great process!

Date of experience: March 1, 2022
Florida
1 review
0 helpful votes
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Absolutely satisfied!
March 1, 2022

We ordered new patio cushion covers from Covers & All. Within a few days we received the order. The dimensions that we provided matched exactly what we ordered. The cusion covers quality was first class and we definitely would used this company again.

Date of experience: March 1, 2022
New Hampshire
1 review
0 helpful votes
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Mixer cover
March 1, 2022

Nice cover came exactly how I wanted. It was personalized too. Great company for all your cover needs.

Date of experience: March 1, 2022
Minnesota
1 review
0 helpful votes
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Wood Shop covers
March 1, 2022

Satisfied with service and products
Extra characters abc

Date of experience: March 1, 2022
Georgia
1 review
0 helpful votes
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The custom order was great!
March 1, 2022

Great experience… would definitely do it again. Color was just as shown.

Date of experience: March 1, 2022
North Carolina
1 review
0 helpful votes
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Bed swing mattress cover
March 1, 2022

Fits perfectly and looks great. I will definitely order from Covers & All again.

Date of experience: March 1, 2022
Maryland
1 review
0 helpful votes
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Not great
March 31, 2022

I paid for delivery, but weeks went by and the cover was not delivered. Apparently FedEx "attempted" delivery but didn't leave the package. But there was no attempt to reach out to me, and weeks went by. When I finally called, I was told that I must make a 50 minute round trip to pick it up myself (despite having paid for delivery.)

Date of experience: March 1, 2022
Veeni M. Covers & All USA Rep
over a year old

Hi John, We are sorry for the inconvenience caused to you and apologize that our service does not meet your expectations. As per your concern, If the customer is not available and if FedEx did not find a safer place to leave the package, they leave the message card for the same. We use top-quality shipping carriers including FedEx, UPS, and DHL; however, Covers&All has no control over 3rd party couriers' performance. However as per the order record, we can certainly understand your frustration and as your feedback is important to us, we have passed the same to the concerned team to make the customer experience better. Upon checking the order details we can see that our team has provided the best possible resolution for the shipping charges you have paid. If you have any other concerns, please feel free to contact our 24x7 customer support team. We really appreciate your time and business.

Ohio
1 review
0 helpful votes
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Good product
March 1, 2022

The covers came as we ordered and are of good quality

Date of experience: March 1, 2022
Alabama
1 review
0 helpful votes
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Price and quality are amazing. Heavy duty. Great addition to my outdoor kitchen.

Date of experience: March 1, 2022
New Hampshire
1 review
0 helpful votes
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Better than expected
March 1, 2022

I was trying to avoid the expense of a cover from the original manufacturer and figured I'd settle for a lower quality cover. I was pleasantly surprised when I got it as it was very good quality and the shipping was surprisingly quick, very pleased.

Date of experience: March 1, 2022
Missouri
1 review
0 helpful votes
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Perfect Cover
March 1, 2022

The cover was exactly the size, color, & style requested. The zippers made it easy to insert the cushion. The blue was perfect. This was for a memorial bench & it is just perfect.

Date of experience: March 1, 2022
Georgia
1 review
0 helpful votes
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Amazing quality
March 1, 2022

Every aspect of my order was fantastic. From the ease of online ordering to the design team being patient and extremely responsive with communication in a quick manner to the quick delivery of the product. Amazing quality and Craftsmanship! Thank you

Date of experience: March 1, 2022
Nevada
1 review
0 helpful votes
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Great Product!
March 1, 2022

Ordered a custom cover for our built-in BBQ. The product fits perfect, and the material looks like it would withstand any type of inclement weather. Glad we ordered from Cover & All.

Date of experience: March 1, 2022
Florida
2 reviews
2 helpful votes
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Goood service
March 1, 2022

Delivered as expected and good quality. Size fit well.

Date of experience: March 1, 2022
Pennsylvania
2 reviews
0 helpful votes
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Cover size
March 31, 2022

Kept getting emails on the measurements when i sent actual measurements

Date of experience: March 1, 2022
Veeni M. Covers & All USA Rep
over a year old

Hi Scott, We are sorry for the inconvenience caused to you and apologize that our service does not meet your expectations. We always try our best to make the order process simple and easy to follow however in this instance we failed and we sincerely apologize for the same. We do acknowledge that there is a scope for improvement. As your feedback is important to us, we have passed the same to the concerned team to make the customer experience better. If you have any other concerns regards to the cover, please feel free to contact us at [email protected]. They will be more than happy to assist you with the same.

Georgia
2 reviews
0 helpful votes
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Awesome Product
March 1, 2022

Easy ordering process. Quick shipping. Perfect for my patio.

Date of experience: March 1, 2022
Georgia
1 review
0 helpful votes
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I ordered a top of the line cover to keep my pallets of sand dry. They contacted me with some questions and allowed me to further customize it beyond what the website offered. Then they sent me a new drawing to showing my new inclusions for approval. I loved it. They made it, and it was shipped to me in less than a week. The material is better than anything I've ever seen anywhere for durability. Now I will buy 3 more of them, they are so good. You will love the craftsmanship and customer service of this company. Profit is not their highest priority, customer satisfaction is. Chris

Date of experience: March 1, 2022
Georgia
1 review
0 helpful votes
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Love our cover!
February 28, 2022

We purchased a custom curved couch cover for our lake porch. Customer service was very responsive - the cover fits great and we are very pleased with the quality of workmanship and will order again!

Date of experience: February 28, 2022
GB
1 review
0 helpful votes
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Better than expected
February 27, 2022

Great. Generator cover arrived today. The finished product was far better than I expected with addition air ventilation. No hesitation in recommending Cover&all and will definitely use again.

Date of experience: February 27, 2022
California
1 review
0 helpful votes
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Great Service
February 26, 2022

I am very happy with my order. It came quickly and fit my fire table perfectly.

Date of experience: February 26, 2022