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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,069
shipping
342
quality
21,524
This company responds to reviews on average within 0 days

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51,451 reviews

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California
2 reviews
0 helpful votes
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Perfect Sauna Cover
May 2, 2022

I love this company. They custom make affordable covers for everything with extra options. They don't gouge you like so many places do when it comes to a cover. I'm very happy with the sauna cover -- fits perfectly, look sharp, well made.

Date of experience: May 1, 2022
Texas
1 review
0 helpful votes
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Good work
May 2, 2022

Easy ordering process. Received exactly what was ordered.

Date of experience: May 1, 2022
California
1 review
0 helpful votes
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Cushion covers
June 1, 2022

The product itself was exactly as described, inexpensive and shipped quickly.

Date of experience: May 1, 2022
Veeni M. — Covers & All USA Rep
over a year old

Hi Dorothy, we are sorry to learn that your call was disconnected with our customer service department prior to being connected. We understand how frustrating this must have been for you. We value our customers' time, and this should not have happened. We are prioritizing the issue you're facing with our software, and our team is already working actively to resolve the issue.

Upon checking the order details and the conversation, we were able to see that the order was already moved to production when you made the first attempt to contact us. We would not have been able to amend the order. We regret the inconvenience caused.

California
1 review
0 helpful votes
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Love
May 2, 2022

Love love love love love love love love love love love

Date of experience: May 1, 2022
Germany
2 reviews
0 helpful votes
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I got what I ordered and delivered when I expected It fit. Nothing else to expect.

Date of experience: May 1, 2022
Virginia
1 review
0 helpful votes
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Summer ready
May 1, 2022

Love our new cushions and covers for our entire patio furniture sets. Great product, easy to order and arrived timely. Definitely recommend!

Date of experience: May 1, 2022
Ohio
1 review
0 helpful votes
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Patio furniture custom sizes
May 1, 2022

Received sizes that exactly fit our custom size inputs

Date of experience: May 1, 2022
New York
1 review
0 helpful votes
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Weber grill center cover
May 1, 2022

Great cover. Better than the cover makes and sells. Excellent protection.

Date of experience: May 1, 2022
Arizona
3 reviews
0 helpful votes
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I have enjoyed the cover ordered for my wedge pillow.

Date of experience: May 1, 2022
Arizona
1 review
0 helpful votes
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I wanted a durable tarp with many grommets. When I ordered, the final pic of my order showed the size I ordered, the color I ordered, the type of material I ordered and grommets down each side. When I received my tarp there is only 4 grommets.

Date of experience: May 1, 2022
Veeni M. — Covers & All USA Rep
over a year old

Hi Margeaux, we sincerely apologize for the inconvenience this has caused you. Reviewing the order details, we can check the order was placed for grommets at each corner of the Tarp. This can also be confirmed from the order confirmation email sent to your registered email address upon order placement. The images that you are referring to are reference images updated for easy product identification while ordering and do not depict the grommet placement.

If you need further assistance, please do not hesitate to reach us via our 24x7 phone or chat helplines. We appreciate your time and business. Thank you for choosing Covers&all.

Arizona
1 review
0 helpful votes
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Great Ping Pong Cover
May 1, 2022

We got a gray ping pong table cover with elastic corners. It's easy to put on and remove and so far it has not blown off in the wind. Good product!

Date of experience: May 1, 2022
Texas
1 review
0 helpful votes
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My Awesome Covers
May 1, 2022

Excellent quality customer service, quick turnaround and good price for custom covers. 5 stars!

Date of experience: May 1, 2022
Virginia
1 review
0 helpful votes
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Great Service Provider
May 1, 2022

Great communication, exceptional fit, fast shipping. All in all a great experience!

Date of experience: May 1, 2022
California
1 review
0 helpful votes
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Outdoor chair covers.
May 1, 2022

The quality and ease of making my covers is appreciated. I will order more custom covers soon.

Date of experience: May 1, 2022
New Jersey
1 review
0 helpful votes
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Great
May 1, 2022

Awesome product. Dead on accurate. Will continue to use them for covers

Date of experience: May 1, 2022
Kentucky
1 review
0 helpful votes
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Nice - better than expected
May 1, 2022

Got our cover. Nice and heavy duty... measured for four chairs... oops... should have measured for 6. Oh well. Like the idea of full coverage just wished I would have measured correctly for all the chairs.

Date of experience: May 1, 2022
New York
1 review
0 helpful votes
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Great customer service
May 1, 2022
Updated review

The company reached out to me regarding my order because they noticed that my measurements appeared to be incorrect. Sure enough, they were right. I appreciated them catching my mistake and not just putting my cover into production. That is the sign of a good company that cares!

Date of experience: May 1, 2022

So far the customer service has been very helpful
March 31, 2022
Previous review

So far the customer service has been very helpful.

Date of experience: March 31, 2022
Ohio
1 review
0 helpful votes
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Great fit, fabric and value
May 1, 2022

The fit of my custom cushion covers are perfect. I was able to review my order before it was made. The fabric is very nice and seems to be waterproof. I received my cushion covers quickly. Great experience!

Date of experience: May 1, 2022
California
1 review
0 helpful votes
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Great product.
May 1, 2022

Easy to order and I was very pleased with the quality of the materials and workmanship.
Thank you.

Date of experience: May 1, 2022
Colorado
1 review
0 helpful votes
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Nothing fit no customer service
May 31, 2022

Despite Mae sing in accurate measurements and confirming them via email three times, I was sent sails that did not match my measurements. When I called "customer service" (three times) no one ever answered despite being told I was caller number 2 and needed to wait, etc. I also sent emails but have not received a response.

Date of experience: May 1, 2022
Veeni M. — Covers & All USA Rep
over a year old

Hi Donald, we sincerely apologize for the inconvenience this has caused you. We are sorry to learn that your call was disconnected with our customer service department prior to being connected. We understand how frustrating this must have been for you. We value our customers' time, and this should not have happened. We are prioritizing the issue you're facing with our software, and our team is already working actively to resolve the issue.

We have sent an email to the email address linked with the order with all updates on how to proceed. We would appreciate it if you could respond to us in the same email and let us know how we should continue. Meanwhile, please do not hesitate to contact us via our phone or chat helplines, which are open 24 hours a day, seven days a week. We appreciate your time in reading this and doing business with us.