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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,065
shipping
342
quality
21,524
This company responds to reviews on average within 0 days

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51,451 reviews

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Pennsylvania
1 review
0 helpful votes
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Cushion covers
June 1, 2022

I really like the new covers, however I spent a lot of time measuring and putting in specific information for 2 of the cushions that were not rectangular, and I still received rectangular cushion covers for them. I believe I also paid more for these two custom covers.

Date of experience: May 2, 2022
Veeni M. — Covers & All USA Rep
over a year old

Hi Diane, as part of our commitment to providing world-class products, we perform a Quality Check on all products before they are shipped to ensure that they do not contain any defects. It is unfortunate that sometimes a defect is not noticed, for which we apologize deeply. May we request you to raise a ticket from your Covers&all account and share the real-time images of the received covers and the white taffeta labels sewn to the edges. Rest assured that we will resolve this with the best possible outcome.

If you need further assistance, please do not hesitate to reach us via our 24x7 phone or chat helplines. We appreciate your time and business. Thank you for choosing Covers&all.

Massachusetts
1 review
0 helpful votes
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Bob's Review
May 2, 2022

The covers worked out great. They fit perfectly
Thank you

Date of experience: May 2, 2022
Georgia
1 review
0 helpful votes
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Great cover
May 2, 2022

This is our 3rd time buying a custom cover from Covers and All. They have great products, backed by a guarantee, and they have held up very well. I highly recommend them.

Date of experience: May 2, 2022
Pennsylvania
1 review
0 helpful votes
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Well made
May 2, 2022

Quality of the product is exceptional, very well made. The fabric is a heavy duty and the zipper is not the flimsy kind often used in pillow covers. The color was exactly as described on website. The product arrived ahead of estimated time.

Date of experience: May 2, 2022
California
1 review
0 helpful votes
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Great product
May 2, 2022

Fit all my pillows at such a great price. Manufacturers reached out to ensure order was correct before making. Love the material

Date of experience: May 1, 2022
Michigan
1 review
0 helpful votes
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Great covers!
May 2, 2022

I got these covers much sooner than I expected. They are fantastic and fit great. Perfect fabric for rain and pets. I was a little leary about ordering from a company I just found on the internet, but will buy from Covers and All again! Great service.

Date of experience: May 1, 2022
Florida
1 review
0 helpful votes
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Covers
May 2, 2022

We are extremely pleased with th craftsmanship and attention to detail. Our only concern is that we might have been a little more exact in our measurements that we provided.

Date of experience: May 1, 2022
Pennsylvania
1 review
0 helpful votes
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Sent wrong item
May 2, 2022

Sent me the wrong size on their part I had to send pictures then a video to prove the mistake was their fault, in the end they did send the correct item.
The covers are nice just have to see how they hold up.
I would buy from them again

Date of experience: May 1, 2022
Colorado
1 review
0 helpful votes
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Highly recommend
May 2, 2022

Perfect just what I ordered. Just in time for Easter!

Date of experience: May 1, 2022
Florida
1 review
0 helpful votes
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Excellent!
May 2, 2022

Service and quality exceeded my expectations! Beautiful work, fast service! Love them!

Date of experience: May 1, 2022
Washington
1 review
0 helpful votes
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Perfect covers!
May 2, 2022

The order arrived quickly and fits so well.
I ordered one a while ago to test the material and service and I'm impressed with both so I ordered a full set!
So happy! Great quality work with the measurements and zippers.

Date of experience: May 1, 2022
California
2 reviews
0 helpful votes
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Just what I ordered
May 2, 2022

Great quality material was surprised how great it fit considering its a custom made table - I will be coming back for more of my projects!

Date of experience: May 1, 2022
California
2 reviews
0 helpful votes
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Perfect Sauna Cover
May 2, 2022

I love this company. They custom make affordable covers for everything with extra options. They don't gouge you like so many places do when it comes to a cover. I'm very happy with the sauna cover -- fits perfectly, look sharp, well made.

Date of experience: May 1, 2022
Texas
1 review
0 helpful votes
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Good work
May 2, 2022

Easy ordering process. Received exactly what was ordered.

Date of experience: May 1, 2022
California
1 review
0 helpful votes
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Cushion covers
June 1, 2022

The product itself was exactly as described, inexpensive and shipped quickly.

Date of experience: May 1, 2022
Veeni M. — Covers & All USA Rep
over a year old

Hi Dorothy, we are sorry to learn that your call was disconnected with our customer service department prior to being connected. We understand how frustrating this must have been for you. We value our customers' time, and this should not have happened. We are prioritizing the issue you're facing with our software, and our team is already working actively to resolve the issue.

Upon checking the order details and the conversation, we were able to see that the order was already moved to production when you made the first attempt to contact us. We would not have been able to amend the order. We regret the inconvenience caused.

California
1 review
0 helpful votes
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Love
May 2, 2022

Love love love love love love love love love love love

Date of experience: May 1, 2022
Germany
2 reviews
0 helpful votes
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I got what I ordered and delivered when I expected It fit. Nothing else to expect.

Date of experience: May 1, 2022
Virginia
1 review
0 helpful votes
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Summer ready
May 1, 2022

Love our new cushions and covers for our entire patio furniture sets. Great product, easy to order and arrived timely. Definitely recommend!

Date of experience: May 1, 2022
Ohio
1 review
0 helpful votes
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Patio furniture custom sizes
May 1, 2022

Received sizes that exactly fit our custom size inputs

Date of experience: May 1, 2022
New York
1 review
0 helpful votes
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Weber grill center cover
May 1, 2022

Great cover. Better than the cover makes and sells. Excellent protection.

Date of experience: May 1, 2022