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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,068
shipping
342
quality
21,524
This company responds to reviews on average within 0 days

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51,451 reviews

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Ohio
1 review
0 helpful votes
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So happy with product!
August 4, 2022

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Date of experience: August 4, 2022
Florida
1 review
0 helpful votes
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Great quality cover!
August 4, 2022

Easy order process! Cover exceeded my expectations! Would order again.

Date of experience: August 4, 2022
Florida
1 review
0 helpful votes
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Great Quality & Price
August 4, 2022

Website was easy to maneuver and order custom sized covers. Was very easy to chat to ensure they would be perfect. And they are! Size is perfect; material and craftmanship is excellent!

Date of experience: August 4, 2022
Delaware
2 reviews
0 helpful votes
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Good quality
August 4, 2022

I received a local price of 750.00 dollars for a replacement center console cover. I was amazed with the quality and price and good fit.

Date of experience: August 4, 2022
New York
1 review
0 helpful votes
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Quality Cover
August 4, 2022

It was so easy to measure and order. The cover Fits perfectly.

Date of experience: August 4, 2022
Washington
1 review
0 helpful votes
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Bad overall experience
September 3, 2022

I ordered two loveseat covers and since I wasn't home to sign for the delivery they were sent to a local Fed Ex pickup location inside the Walgreens near our house. When I got home from vacation I went to Walgreens to pick them up and they were not there. I had to call customer service and ended up speaking with a representative I could barely understand. I wanted to cancel my order at that point and he convinced me he'd resend the items. He also told me I had to sign for the delivery for security purposes. We receive packages at our home almost daily (Amazon, UPS, etc) and have never once had a problem. Anyway, it took six weeks before we finally got our covers. The covers themselves are very nice but the customer experience was not good at all.

Date of experience: August 4, 2022
Veeni M. — Covers & All USA Rep
over a year old

Hi Ellen, We are sorry for the inconvenience caused to you and we sincerely apologize that our service does not meet your expectations. As the product is shipped from overseas, the package needs to pass the certain clearance process at each location. FedEx requires the signature for security reasons same as per the past experience and data. If customers require the package without signature; as a recipient, they can certainly request for the same. However in your case, FedEx has tried to attempt for the delivery and also held the package at the nearby location for so long. As we can see that our team has also tried their best to resolve the issue and sent the request to FedEx for the same. However we can understand your concern and as your feedback is important to us, we have passed the same to the concerned team to make the customer experience better. We are glad to know that you are happy with the product received.

New York
1 review
0 helpful votes
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Cover broke in 1 week
September 3, 2022

Cover is good quality but zipper was installed wrong. Fell off. Been trying to get someone from customer service to replace if

Date of experience: August 4, 2022
Veeni M. — Covers & All USA Rep
over a year old

Hi Brian, We are sorry to note your disappointment with the product received and sincerely apologize that our service does not meet your expectations. We at Covers&All always try our best to provide the quality product and perform a Quality Check on all products before they are shipped to ensure that they do not contain any defects. This is very unfortunate that you have faced an issue. As you have shared your feedback with us, we have passed the same to the concerned team. They will contact you soon to provide the best possible resolution on the same.

Texas
1 review
0 helpful votes
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Awesome follow up
August 4, 2022

I had submitted an odd size for a dog bed based on other reclining patio chairs and Covers & All contacted me to go over the sizing to make certain the sizes were correct. I explained what the cover was for an they made it. Thank you, thank you for such great customer service.

Date of experience: August 4, 2022
Michigan
1 review
0 helpful votes
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Very happy with the purchasse to keep our expensive outdoor furniture clean from the elements. Easy to put on and take off when in use. Made of what appears a durable material to last for years.

Date of experience: August 4, 2022
Virginia
1 review
0 helpful votes
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10/10
August 4, 2022

Great quality, custom cushions fit perfectly! Color is as described and material is durable.

Date of experience: August 4, 2022
Kansas
1 review
0 helpful votes
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Measuring problems
August 4, 2022

Difficult to get right size. Thought they had elastic on all sides.

Date of experience: August 4, 2022
New York
1 review
0 helpful votes
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Great! Easy! Affordable!
August 4, 2022

Perfect sizes and cheaper then any other products I found. Also seem very sturdy. Very happy!

Date of experience: August 4, 2022
Tennessee
1 review
0 helpful votes
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Happy
August 4, 2022

Easy web site to walk you through designing what you need. Great product. Recommend this business.

Date of experience: August 4, 2022
Virginia
1 review
0 helpful votes
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Custom Cover for Ikea Outdoor Sofa
August 4, 2022

The support team was very thorough in ensuring the custom cover would fit my sofa. I received detailed CAD drawings with measurements, and the team accommodated last minute adjustments before finalizing the design.

Overall a great customer experience and the cover fits great. So far the cover has withstood plenty of rain but I've noticed sun damage to the fabric after a month or two.

Date of experience: August 4, 2022
Oklahoma
1 review
0 helpful votes
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Round table cover
August 4, 2022
Updated review

Not sure I understand if the draw string is definitely included. Hope so! It was included and it fits great.

Date of experience: August 4, 2022

Not sure I understand if the draw string is definitely...
June 22, 2022
Previous review

Not sure I understand if the draw string is definitely included. Hope so!

Date of experience: June 22, 2022
Missouri
1 review
0 helpful votes
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Great!
August 4, 2022

As described, fits well, fairly quick turn around given each order of a custom order.

Date of experience: August 4, 2022
New York
1 review
0 helpful votes
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Customer service was extremely detailed in making my covers as I wanted. I love this company. Just the best ever.so so happy. Thank you

Date of experience: August 4, 2022
North Carolina
1 review
0 helpful votes
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Exactly what I asked for
August 4, 2022

Exactly what I asked for. And quick. Now I'm just filling space

Date of experience: August 4, 2022
District of Columbia
1 review
0 helpful votes
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Business order
August 4, 2022

We received our product in a timely manner and there haven't been any issues addressed to the purchasing dept.

Date of experience: August 4, 2022
Pennsylvania
2 reviews
0 helpful votes
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Perfect!
August 4, 2022

We had custom made grates made for over our fire pit and needed a cover for it.
I found Cover's & All that would make it to the size I needed. I could have gone a little smaller on the height but it works!
I love it!

Date of experience: August 4, 2022