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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,072
shipping
342
quality
21,524
This company responds to reviews on average within 0 days

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51,451 reviews

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North Carolina
1 review
0 helpful votes
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Great product
August 7, 2022

I order online which was an easy process. The product was delivered and the only thing it what the material is rather wrinkle and I wish there is a way to have the wrinkles iron out. Also which the material was offered in a print pattern instead of all solid colors.

Date of experience: August 7, 2022
Virginia
4 reviews
0 helpful votes
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Love my sin shade.
August 7, 2022

Size is perfect…great quality…. Very fast………. Will order again.

Date of experience: August 7, 2022
California
1 review
0 helpful votes
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Excellent work
August 7, 2022

Quality is amazing I was so happy to see measurement perfect and it nice to see.

Date of experience: August 7, 2022
Illinois
1 review
0 helpful votes
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Review with issues
August 6, 2022
Updated review

I ordered the wrong size cover after 5 one evening and called the next morning to cancel = I was told I couldn't. Was certainly dissatisfied with that sort of service. I like the quality of them (I ordered the second one this time at the right size). But sure think that an order placed that late in the day could have been cancelled at 8:00 the next morning. Probably wouldn't order again or recommend you.

Date of experience: August 6, 2022

I have been looking for these covers and appreciate...
June 26, 2022
Previous review

I have been looking for these covers and appreciate being able to custom order.

Date of experience: June 25, 2022
Ohio
1 review
0 helpful votes
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So nice to be able to get an affordable cover that fits exactly the way I need it. Totally appreciate the customer service that double checks to make sure all my measurements are right.

Date of experience: August 6, 2022
Arizona
1 review
0 helpful votes
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Great covers in Phoenix
August 6, 2022

We haven't had these covers for long but so far so good! They fit the furniture well and seem well made especially with the AZ summers.

Date of experience: August 6, 2022
New York
1 review
0 helpful votes
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Great quality and quick service
August 6, 2022

Awesome experience. Custom order was delivered within 2-3 weeks. Right in time for the summer holiday.

Date of experience: August 6, 2022
Colorado
1 review
0 helpful votes
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Five stars all around.
August 6, 2022

Easytocustom order, product arrived on time, excellent quality. For the product and service the price was extremely reasonable.

Date of experience: August 6, 2022
Colorado
1 review
0 helpful votes
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Custom grill cover
August 6, 2022

Great product! They made my cover exactly how I needed it and were great to work with.

Date of experience: August 6, 2022
North Carolina
1 review
0 helpful votes
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Covers and All Review
August 6, 2022

We had a really great experience. Our only comment would be that the zipper diagram when ordering appears to be backwards causing our cushions to have a zipper on the side rather than on the bottom. Other than that all was great and we really like the product.

Date of experience: August 6, 2022
New Jersey
2 reviews
0 helpful votes
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Great experience
August 5, 2022

One of the best companies I have ordered from. Shipment and delivery was very timely and quality of product is superb!

Date of experience: August 5, 2022
New York
1 review
0 helpful votes
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I'll never use them again because they can't get the measurements correct

Date of experience: August 5, 2022
Veeni M. Covers & All USA Rep
over a year old

Hello, Debra. We apologize that the covers do not fit despite our best efforts. According to our records, the covers were precisely made in accordance with the drawing we submitted for your approval, plus the usual leeway of 1-2" we add for easy pull-ins. If you still find a discrepancy, we ask that you photograph them and email us at [email protected] with your concerns. We promise to promptly address any issues that arise.


Great choices
May 14, 2022
Previous review

Great choices

Date of experience: May 14, 2022
Florida
1 review
0 helpful votes
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Zero response from customer service
September 4, 2022

I emailed customer service twice and never heard back. The cover we originally ordered was not as described, so we ordered another one and it was a completely different material

Date of experience: August 5, 2022
Veeni M. Covers & All USA Rep
over a year old

Hello, Jake. Our apologies for the inconvenience. You placed your first order for a cushion cover using cushion pro-toast, as we were able to see by reviewing our records. Despite having the exact same measurements, your second order was placed for a cover for a fire pit in the color and material cover max-blue. We want to be clear that ordering a firepit cover does not give you the choice of the cushion pro, which is ideal for cushion covers.

Regrettably, no complaints have been received from your registered email address. We have sent an email with all the required information to the address associated with the order. Your satisfaction is essential to us; please respond and assist us in resolving your concerns satisfactorily.

New York
1 review
0 helpful votes
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Great Product
August 5, 2022

There was a lot of back and forth emailing regarding the measurements of m. Y wicker furniture as they are not a standard size so I was initially concerned. The shipping and tracking left a lot to be desired, but when my covers arrived, I was super pleased. They fit like a dream and the material is super tough. I live in Central New York, where the winters are harsh and I have every confidence these will last for years. Price was very reasonable given the quality

Date of experience: August 5, 2022
Illinois
1 review
0 helpful votes
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Very disappointed
September 4, 2022

I order what I thought were covers- what I received were very unattractive outdoor rubber furniture covers. The description and website were completely misleading. I called and spoke to a customer service representative who was helpful and told me I could reorder and pay the price difference for the correct covers. He told me to email the customer service email and when I did the response I got was that I couldn't get the correct product without reordering completely and spending twice as much money.

Date of experience: August 5, 2022
Veeni M. Covers & All USA Rep
over a year old

Hi Therese, We are sorry to note your disappointment with the product received and we sincerely apologize that our service does not meet your expectations. Upon checking the order details, we have processed the order same as per the select product and order details. As we can see that you have ordered the custom cover which is mainly for the furniture and machinery purpose. Also we have provided all the material specification and reference images on the website, which shows the furniture and different machinery images. However as you require the cushion covers, we have a separate categories and materials for the same. Please find the product link for your reference. https://www.coversandall.com/custom-shape-cushion-cover.html However as customer satisfaction is our priority and we can see that our team has provided the best possible resolution on the same. We apologize for the miscommunication; If you have any other concerns, please feel free to revert us back so our team can proceed further accordingly.

Pennsylvania
1 review
0 helpful votes
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Happy!
August 5, 2022

Cover is great. Fits perfectly. Would highly recommend buying one.

Date of experience: August 5, 2022
Washington
1 review
0 helpful votes
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I was pleasantly surprised how simple it was to "custom" order what I want and pricing was super good. Surprised surprised! I would definitely visit if I need something else these folks offer! Most excellent!

Date of experience: August 4, 2022
California
1 review
0 helpful votes
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Heavy Duty
August 4, 2022

The covers are heavier than I anticipated. The tan looks a little more gray than on the photos but otherwise great quality.

Date of experience: August 4, 2022
Georgia
1 review
0 helpful votes
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Great covers
August 4, 2022

Everything was easy from choosing the color, putting in the measurements of my cushions to putting the finished product on my current cushion. The color was pretty accurate with the picture online but I am mostly impressed with how well it repels the water! The cushions before I would be soaked through and now with these covers, I can wipe the water off the top and it dries super quickly.

Date of experience: August 4, 2022
Texas
1 review
0 helpful votes
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Great Quality and Service!
August 4, 2022

I purchased 4 chaise lounge covers and I am very pleased with the quality and service I received!

Date of experience: August 4, 2022