Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Covers & All USA

Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
See all photos
How would you rate Covers & All USA?
grey stargrey stargrey stargrey stargrey star

Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,070
shipping
342
quality
21,524
This company responds to reviews on average within 0 days

Instant Feedback

51,451 reviews

We monitor reviews for authenticity

Massachusetts
1 review
0 helpful votes
Follow AnitaM A.
Unfollow AnitaM A.
Share Review
Report Review

Privacy fence cover
August 20, 2022

This is the second time we have ordered one of your products, and they ate of the highest quality and always up to our expectations. Several wind storms have brought down trees but our tarps covering our fences make it through with flying colors!

Date of experience: August 20, 2022
Michigan
1 review
0 helpful votes
Follow Tucker M.
Unfollow Tucker M.
Share Review
Report Review

Weber Grill Cover
August 19, 2022

Excellent product quality and overall fit. Will certainly use Covers & All again.

Date of experience: August 19, 2022
Florida
1 review
0 helpful votes
Follow Lori V.
Unfollow Lori V.
Share Review
Report Review

Great quality
August 19, 2022

I ordered these custom pillow covers for a patio set that was dated. The pillow covers came sooner than expected, and were better quality than I anticipated. They were a perfect fit. The color was not quite what I thought it would be but I still loved them.

Date of experience: August 19, 2022
Texas
2 reviews
0 helpful votes
Follow Teresa M.
Unfollow Teresa M.
Share Review
Report Review

Great job!
August 19, 2022

Covers and All designed a custom cover for our outdoor bar. I was so imressed with the followup questions to make sure all specifications and measurements were correct. When we received the cover, it fit perfectly! We are not a Covers and All customer for life. Thank you all!

Date of experience: August 19, 2022
California
1 review
0 helpful votes
Follow Gail K.
Unfollow Gail K.
Share Review
Report Review

Great covers that fit very well!
August 19, 2022

I was worried about ordering online, however, the company checked my measurements and they covers came out perfect!

Date of experience: August 19, 2022
Florida
1 review
0 helpful votes
Follow melinda T.
Unfollow melinda T.
Share Review
Report Review

New white covers
August 19, 2022

I did send a message to company about not using black Velcro as it bleeds when gets wet and bleed on white stone deck. Took some chemicals but I was able to remove the stain. I had to replace it with white.
But other than that …. I love my covers.

Date of experience: August 19, 2022
Maryland
1 review
0 helpful votes
Follow Vince C.
Unfollow Vince C.
Share Review
Report Review

Not What I Expected
August 19, 2022

I ordered a cover for my outdoor wood burning fire pit from Covers & All with a link to a picture and specifications of the product. I received a reply with additional measurement requests, which I provided. Shortly after I sent that email, I saw that the manufacturer's specification had included the 2.5" handle that was on top of the cover, and I originally added this 2.5" to the specs. I sent a follow up email to clarify and asked for confirmation. I didn't receive a reply and when I followed up, I was told the cover had shipped already. I never did see a reply to my follow up email.

When I received the product, I didn't care for the material. It was a little "sticky" and didn't feel smooth. I put it on the fire pit and it seemed too tall, the bottom hit the ground and the top was still loose. We kept it anyway, but I'm not impressed with either the product or the communication during the measurement process.

Date of experience: August 19, 2022
Arizona
1 review
1 helpful vote
Follow Jan A.
Unfollow Jan A.
Share Review
Report Review

Satisfied Customer!
August 19, 2022

Overall happy with the experience, and the end result was great! Just what we imagined. The only reason I rated my 'Shopping Experience' with 4 Stars instead of 5, is because after I replied with a couple tweaks to the design, I didn't get an e-mail notification letting me know the updated design was completed & just waiting for my approval. So it sat there for two weeks with us wondering where our order was. We do really like the cover though!

Date of experience: August 19, 2022
Missouri
1 review
0 helpful votes
Follow Gail X.
Unfollow Gail X.
Share Review
Report Review

Tabletop fire table cover.
August 19, 2022

It fit perfectly, the construction was top quality and very reasonably priced! Would order again!

Date of experience: August 19, 2022
Tennessee
1 review
0 helpful votes
Follow Guest X.
Unfollow Guest X.
Share Review
Report Review

Outdoor Cushion Covers
August 19, 2022

The process to order was easy, and the price was excellent. My covers arrived quickly and were quite nice. They fit perfectly and look good.

Date of experience: August 19, 2022
Colorado
1 review
0 helpful votes
Follow Eamon B.
Unfollow Eamon B.
Share Review
Report Review

We love our covers!
August 19, 2022
Updated review

The customer service experience was great. The team at Covers and all reached out to recommend a different type of cover for our pop up camper cushions. We adjusted things together as a team, went into production and the covers arrived just in time for our first camping trip in the newly renovated camper.

My only concern is that I may not have received the 25% off discount that I originally entered the code for. I'm not sure I saw a discount referenced in the receipt after the order was adjusted based on customer service feedback.

Date of experience: August 19, 2022

Pretty good so far, but let's wait to see the finished...
July 7, 2022
Previous review

Pretty good so far, but let's wait to see the finished product before final review.

Date of experience: July 7, 2022
Connecticut
1 review
0 helpful votes
Follow Guest F.
Unfollow Guest F.
Share Review
Report Review

Nice cover
September 18, 2022

I bought the cover for our fire pit bc the one that came with it was cheap. The Covers& All cover so far is impressive. We'll see if it lasts through the harsh New England winter.

Date of experience: August 19, 2022
Veeni M. Covers & All USA Rep
over a year old

Hi, Thank you for your feedback. We at Covers&All always work forward to offer products without compromising the quality of the material. We've understood cover requirements deeply with our years of experience in the industry and selling covers worldwide. We are glad to know that you like the cover. Rest assured, the product will serve their desired purpose. If you face any issue, please feel free to contact our customer support team via call or chat.

California
1 review
0 helpful votes
Follow Billy A.
Unfollow Billy A.
Share Review
Report Review

I love my shade
August 19, 2022

Amazing work! Came in better than I expected. Great work.

Date of experience: August 19, 2022
Florida
2 reviews
0 helpful votes
Follow Robert B.
Unfollow Robert B.
Share Review
Report Review

Perfect custom covers
August 19, 2022

Seamless experience from ordering to receiving. That's it.

Date of experience: August 19, 2022
South Carolina
1 review
0 helpful votes
Follow Carolyn Z.
Unfollow Carolyn Z.
Share Review
Report Review

Happy dance!
August 19, 2022

Everything fits and looks perfect! My patio furniture looks fresh and new again! Your design team was very thorough in working with me to insure I was receiving exactly what I needed! My custom order also arrived much faster than I anticipated! I couldn't be happier!

Date of experience: August 19, 2022
Colorado
1 review
0 helpful votes
Follow Philip Q.
Unfollow Philip Q.
Share Review
Report Review

Amazing cover perfect fit!
August 19, 2022

I can't believe how great it looks nice job!
My wife loves it as well 5 stars for sure high quality perfect fit ai can't recommend them enough

Loading...
Date of experience: August 19, 2022
Switzerland
1 review
0 helpful votes
Follow Dorothea C.
Unfollow Dorothea C.
Share Review
Report Review

...
August 19, 2022

...

Date of experience: August 19, 2022
New Jersey
2 reviews
0 helpful votes
Follow Lina M.
Unfollow Lina M.
Share Review
Report Review

My experience with Covers & All was good. However at times I felt there was a language barrier. There were many times I had to call and speak to their representative and clarify the order measurements. I had to repeatedly ask the rep to listen, finally my voice was heard. I would say maybe the reps need a little more training on the customer service side to listen to the customer. But, they were very nice and I will say that after they listened the understood the issue, they quickly adjusted the measurements. There were many back and forth emails and phone calls that weren't necessary. In the end everything worked out and I'm very satisfied with my new cushion covers.

Date of experience: August 18, 2022
Veeni M. Covers & All USA Rep
over a year old

Hi Lina, Thank you for your feedback. We at Covers&All always look forward to offer the customized cover same as per product requirements. We are glad to know that you are happy with the received product. We try our best to provide fast and efficient service to every customer; however in this instance, we can certainly understand your concern regards to the back and forth. As your feedback is important to us, we have passed the same to the concerned team to make the customer experience better. We look forward to serve you again.

Pennsylvania
2 reviews
0 helpful votes
Follow Ted K.
Unfollow Ted K.
Share Review
Report Review

Color
August 18, 2022

Color we received was not even close to what we saw online.

Date of experience: August 18, 2022
South Carolina
1 review
0 helpful votes
Follow Jane N.
Unfollow Jane N.
Share Review
Report Review

Easy ordering. Designers paid attention to detail with measurements.

Date of experience: August 18, 2022