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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,074
shipping
342
quality
21,524
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51,451 reviews

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South Carolina
1 review
0 helpful votes
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Happy dance!
August 19, 2022

Everything fits and looks perfect! My patio furniture looks fresh and new again! Your design team was very thorough in working with me to insure I was receiving exactly what I needed! My custom order also arrived much faster than I anticipated! I couldn't be happier!

Date of experience: August 19, 2022
Colorado
1 review
0 helpful votes
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Amazing cover perfect fit!
August 19, 2022

I can't believe how great it looks nice job!
My wife loves it as well 5 stars for sure high quality perfect fit ai can't recommend them enough

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Date of experience: August 19, 2022
Switzerland
1 review
0 helpful votes
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August 19, 2022

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Date of experience: August 19, 2022
New Jersey
2 reviews
0 helpful votes
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My experience with Covers & All was good. However at times I felt there was a language barrier. There were many times I had to call and speak to their representative and clarify the order measurements. I had to repeatedly ask the rep to listen, finally my voice was heard. I would say maybe the reps need a little more training on the customer service side to listen to the customer. But, they were very nice and I will say that after they listened the understood the issue, they quickly adjusted the measurements. There were many back and forth emails and phone calls that weren't necessary. In the end everything worked out and I'm very satisfied with my new cushion covers.

Date of experience: August 18, 2022
Veeni M. — Covers & All USA Rep
over a year old

Hi Lina, Thank you for your feedback. We at Covers&All always look forward to offer the customized cover same as per product requirements. We are glad to know that you are happy with the received product. We try our best to provide fast and efficient service to every customer; however in this instance, we can certainly understand your concern regards to the back and forth. As your feedback is important to us, we have passed the same to the concerned team to make the customer experience better. We look forward to serve you again.

Pennsylvania
2 reviews
0 helpful votes
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Color
August 18, 2022

Color we received was not even close to what we saw online.

Date of experience: August 18, 2022
South Carolina
1 review
0 helpful votes
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Easy ordering. Designers paid attention to detail with measurements.

Date of experience: August 18, 2022
Pennsylvania
1 review
0 helpful votes
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Great attention to detail
September 17, 2022

The cover designers were very careful about making sure they had every detail about the covers I was ordering. The back and forth communication was a little frustrating as I would answer a question, only to be faced with another one several times. I know they were really focusing on getting the fit right, but it did delay the production. Once I answered the questions, and approved the drawings, the covers were delivered very quickly and I am happy with the product.

Date of experience: August 18, 2022
Veeni M. — Covers & All USA Rep
over a year old

Hi, Thank you for your feedback. We at Covers&All always look forward to offer the customized cover same as per product requirements. We are glad to know that you are happy with the received product. We try our best to provide fast and efficient service to every customer; however in this instance, we can certainly understand your concern regards to the back and forth. As your feedback is important to us, we have passed the same to the concerned team to make the customer experience better. We look forward to serve you again.

New York
1 review
0 helpful votes
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Easy Peasy, Lemon Squeezy
August 18, 2022

This was on the easiest transactions I've had in some time. We exchanged a few measurements and after confirmation, an awesome cover was delivered to my door.

Date of experience: August 18, 2022
Minnesota
1 review
0 helpful votes
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Custom Cover for Screen Print Rack
August 17, 2022

Happy with my custom order. It fit perfectly! I will order again from Covers & All.

Date of experience: August 17, 2022
Virginia
1 review
0 helpful votes
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Not happy
September 16, 2022

I was very happy with the material but it did not fit anything.

Date of experience: August 17, 2022
Veeni M. — Covers & All USA Rep
over a year old

Hi Joy, We are sorry to note your disappointment with the product received. We at Covers&All always look forward to offer the customized product without compromising the quality of the material. Upon checking the order details, we have processed the order same as per your provided order dimensions and details. However if you have any concerns, please feel free to contact our customer support team via call or chat.

Texas
1 review
0 helpful votes
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Ottoman covers
August 17, 2022

Liked option for Amazon pay. Great option for near impossible replacement.

Date of experience: August 17, 2022
California
1 review
0 helpful votes
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Good purchasing experience.
August 17, 2022

All was what I expected. The covers I purchased look very nice. Thank you.

Date of experience: August 17, 2022
Tennessee
1 review
0 helpful votes
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Customer Service
August 17, 2022

Great example of perfect customer service. Excellent communication throughout the whole process.

Date of experience: August 17, 2022
California
1 review
0 helpful votes
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Great product
August 17, 2022

Everything was great except for the fact that the height was too long because of the added 2" to the dimensions. Supplied by me.

Date of experience: August 17, 2022
California
1 review
0 helpful votes
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Great product
August 17, 2022

Product came a little damaged but still useable. We'll made product. Just maybe needs better shipping material so not to get damaged in shipping.

Date of experience: August 17, 2022
Texas
1 review
0 helpful votes
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Great product
August 17, 2022

I ordered a cover for a large table on my patio. The process was simple and the product showed up quickly. It is HIGHLY durable and well made. Will order more!

Date of experience: August 17, 2022
Indiana
1 review
0 helpful votes
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Very nice
August 17, 2022

Very nice quick delivery would definitely buy here again

Date of experience: August 16, 2022
Washington
1 review
0 helpful votes
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Very satisfied
August 16, 2022

Had what I need. Hope it meets my expectations. Thank you!

Date of experience: August 16, 2022
West Virginia
2 reviews
0 helpful votes
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Great cover
August 16, 2022

Ordering was easy and fast. The material is top notch and it fits very well.

Date of experience: August 16, 2022
California
1 review
0 helpful votes
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Measuring and ordering was easy. Sectional cushion covers look great.

Date of experience: August 16, 2022