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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,078
shipping
342
quality
21,524
This company responds to reviews on average within 0 days

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51,450 reviews

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New York
1 review
0 helpful votes
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Great!
August 26, 2022

Everything was perfect. I even came up with very specific measurements And everything fits perfectly. Thank you

Date of experience: August 26, 2022
Connecticut
1 review
0 helpful votes
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Great product
August 26, 2022

The covers arrived quickly, fit perfectly, and the quality of the fabric is great. I couldn't be happier.

Date of experience: August 26, 2022
Florida
1 review
0 helpful votes
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Do not hesitate to order!
August 26, 2022

I do not normally write reviews and am taking the time because this company deserves some praise. I am glad to see a local American company doing affordable manufacturing. The covers were affordable and came as expected. If you would like higher-end cover material the company has options but l used the affordable does the job option. The company communicated clearly and the covers arrived as the shipping indicated. The only improvement I recommend is providing customers with greater details of measurements as far as material stretch, space of zipper, and inseam requirements. As far as custom orders I was extremely happy and will be a return customer. I have shared my find with all my friends and family. Hope the customer service and prices remain.

Date of experience: August 26, 2022
Missouri
1 review
0 helpful votes
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Wow!
August 26, 2022

I was very pleased with the process and final quality of my custom cushion covers. Will definitely be using you again!

Date of experience: August 26, 2022
California
1 review
0 helpful votes
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Failed Priority Shipping
September 25, 2022

Paid for priority shipping. Shipment was 4 days late. (2 days passed when I needed it)

Date of experience: August 26, 2022
Veeni M. — Covers & All USA Rep
over a year old

Hi Shawn, We are sorry to note your disappointment in regards to the delivery. We at Covers&All always try our best to deliver the product on time. However upon checking the tracking details, we can certainly understand your concern and we are extremely sorry for that. As an apology, our team has processed the full shipping refund of your order. However as your feedback is important to us, we have passed the same to the concerned team to make the customer experience better. If you have any other concerns, please feel free to contact our customer support team via call or chat.

Massachusetts
1 review
0 helpful votes
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Great company
August 26, 2022

A pleasure to do business with you and keep up the good work

Date of experience: August 26, 2022
Illinois
1 review
0 helpful votes
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The cushion covers I ordered are the perfect size. I ordered a custom size so I was a bit worried they wouldn't fit. They seem to be good quality, but I did see some loose threads and some that were all bunched up. That's why I gave 4 stars.

Date of experience: August 26, 2022
Florida
1 review
0 helpful votes
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Covers were too big
August 26, 2022

Although the customer service was great reaching out to me several times to confirm proper size I can't use the covers because they are too big.

Date of experience: August 26, 2022
Massachusetts
2 reviews
0 helpful votes
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Excellent quality!
August 26, 2022

I was concerned with the possibility that this cover wouldn't fit as Covers & All was requesting so much info on measurements. But I shouldn't have been concerned. It's a chiminea cover and it fits great. Actually a bit big but that's okay! The quality is amazing! These covers are made to order so it's not like they're picking something off a rack and mailing it out. Great quality and the designers you speak to really do know their stuff! Highly recommend!

Date of experience: August 26, 2022
Massachusetts
1 review
0 helpful votes
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Communication issues
September 25, 2022

The ordering process took too long, i feel part of the problem was trying to understand the customer service dialect.

Date of experience: August 26, 2022
Veeni M. — Covers & All USA Rep
over a year old

Hi Patrick, We apologize that our service does not meet your expectations. Though we have worked hard to make the order process easy to follow and provide the best service to every customer, we understand that there is room for improvement. As your feedback is important to us, we have passed the same to the concerned team to make the customer experience better. If you have any other concerns regards to the received product, please feel free to contact at [email protected].

Missouri
1 review
0 helpful votes
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Love It
August 26, 2022

The custom order process was much easier than I would have thought it to be.

Date of experience: August 25, 2022
Florida
2 reviews
0 helpful votes
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Dock Freezer cover
August 25, 2022

Great service great product just didn't realize it was coming from another country. Took about two weeks even with international supplier.

Date of experience: August 25, 2022
Hawaii
1 review
0 helpful votes
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Custom Covers at a great price!
August 25, 2022

Covers & All made ordering a breeze and I was satisfied in how quickly the covers were shppped and the quality!

Date of experience: August 24, 2022
Michigan
1 review
0 helpful votes
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Very happy
August 25, 2022
Updated review

Measuring directions on the website are great. And the quality of the covers I order exceeded my expectations.

Date of experience: August 24, 2022

Thumbs up!
July 13, 2022
Previous review

Thumbs up!

Date of experience: July 13, 2022
Tennessee
1 review
0 helpful votes
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Nice cover!
August 24, 2022

Purchased a solo fire pit and didn't want to buy there expensive cover. Had to order a special size, which was easy to do. The cover I received was well made, the quality of the material was good. Would recommend this site.

Date of experience: August 24, 2022
Georgia
1 review
0 helpful votes
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Great quality
August 24, 2022

Purchased a custom pergola cover and so far I love it. It's great quality and provides maximum shade over my west facing deck. Fast shipping as well.

Date of experience: August 24, 2022
Utah
1 review
0 helpful votes
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Biomerics
August 24, 2022

First time processing the order was kind of confusing. I didn't like that I had to place an order before everything was confirmed.
Once I got the product and found out that it fits for what I needed for. It was great!

Date of experience: August 24, 2022
New Jersey
1 review
0 helpful votes
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Excellent service
August 24, 2022
Updated review

All good. Covers arrived exactly as promised and fit well.

Date of experience: August 24, 2022

All good so far
July 13, 2022
Previous review

All good so far. I had lots of questions and chat function worked well.

Date of experience: July 13, 2022
Maryland
1 review
0 helpful votes
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Nice custom fit. Good quality.
August 23, 2022

Site easy to navigate. Custom sizing. Color options. Happy with fit and quality.

Date of experience: August 23, 2022
Colorado
1 review
0 helpful votes
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Good communication
August 23, 2022

Helpful to ensure correct measurements, plenty of communication

Date of experience: August 23, 2022