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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,078
shipping
342
quality
21,524
This company responds to reviews on average within 0 days

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51,450 reviews

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Georgia
1 review
0 helpful votes
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Almost there!
February 23, 2023

Our cover was in good condition and sturdy materials were used however the Velcro loops are not what we expected and the material was about 6 inches too short to cover our opening.

Date of experience: January 24, 2023
Veeni M. — Covers & All USA Rep
over a year old

Hi Savannah, we are sorry to note your disappointment with the product received. We at Covers&All always look forward to offering the quality products and customized cover same as per customer's requirements. Upon checking the details, we have processed the order same as per the ordered dimensions with the standard leeway and selected Velcro option. If you have any concerns, please feel free to contact our customer support team via call or chat.

California
1 review
0 helpful votes
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Good quality
January 24, 2023

The cover arrived quickly and fit my table perfectly. The product was good quality but it did create condensation under the cover and onto the wood which caused staining. I suggest only using while it's raining then removing it once it stops.

Date of experience: January 24, 2023
Missouri
1 review
0 helpful votes
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Great quality
January 24, 2023

Great quality and I love it that it's a custom fit

Date of experience: January 24, 2023
California
1 review
0 helpful votes
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Quick and Easy
January 24, 2023

Fast and Easy - Product is great and fits my furniture better than the manufacturer that made it.

Date of experience: January 24, 2023
Massachusetts
1 review
0 helpful votes
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Second time customer because of a good first experience, extremely happy with my purchase both times.

Date of experience: January 23, 2023

Easy website to maneuver, good choices and reasonable...
January 15, 2023
Previous review

Easy website to maneuver, good choices and reasonable prices for a custom product

Date of experience: January 15, 2023
California
2 reviews
0 helpful votes
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Great service
January 23, 2023

Quick to respond and quick to give custom quote. I have ordered from cover and all before and have had positive experiences with the other products that I've purchased.

Date of experience: January 23, 2023
Florida
1 review
0 helpful votes
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Sauna cover
January 23, 2023

Very easy to navigate the website. Also the measuring directions were spot on. I am very pleased with how well made it is and the fit is fantastic. For being custom-made I am also very pleased with the fast turnaround and it was packaged very well.

Date of experience: January 23, 2023
Virginia
1 review
0 helpful votes
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Great covers
January 23, 2023
Updated review

This is my 4th cover and they have all been great covers

Date of experience: January 23, 2023

Bench swing cover
October 17, 2022
Previous review

Great cover. Fit great, easy to put on and off and swing stays completely dry.

Date of experience: October 17, 2022
Colorado
1 review
0 helpful votes
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Great Service and Product
January 22, 2023

I had a great chat experience with a very knowledgeable customer service representative that walked me through the entire process.

Date of experience: January 22, 2023
Nevada
1 review
0 helpful votes
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Perfect fit
January 22, 2023
Updated review

Ease of use, staff verification of every detail & measurements including drawings etc. Cover is beautiful and fits perfectly. Always a great experience ordering with Covers & All.

Date of experience: January 22, 2023

Always great quality & perfect fit
August 21, 2022
Previous review

Always great quality & perfect fit. 3rd order.

Date of experience: August 21, 2022

Easy order process & excellent product
August 7, 2022
Previous review

Easy order process & excellent product

Date of experience: August 7, 2022
New York
1 review
0 helpful votes
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Fraudulent business
February 21, 2023

Their measuring tool is corrupt. I placed my measurements in and it cut the wrong size panels. I asked for a return and refind and they refused! Horrible customer service and then found out they are from INDIA and not the United States as advertised! Extremely poor customer service. Scam and fraudulent.

Covers & All USA attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 22, 2023
Florida
1 review
0 helpful votes
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Perfect!
January 22, 2023

The lady that assisted me was awesome Amelia / she was very patient and kind. (even when I got upset) her kindness towards me was Amazing. TY so much

Date of experience: January 22, 2023
Florida
1 review
0 helpful votes
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Excellent experience
January 22, 2023
Updated review

Easy measuring instructions. Great follow through regarding measuring chairs.

Date of experience: January 22, 2023

Easy measuring instructions
January 22, 2023
Previous review

Easy measuring instructions.

Date of experience: January 22, 2023
Ohio
1 review
0 helpful votes
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Made To Order
January 22, 2023

This is my second order. The first order (in December) was received earlier than expected and everything was cut perfectly. Thanks

Date of experience: January 21, 2023
California
1 review
1 helpful vote
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The customer service is awful and not clear in their explanation of follow up emails. I called 2 times and each time the call was very hard and the person was difficult to understand. Also the company is based in Georgia and all customer service is India. The discount was not correct and the website referral to 30% is deceptive. I would recommend your rethink the website offers and your customer service is 100% India.

Date of experience: January 21, 2023
Veeni M. — Covers & All USA Rep
over a year old

Hi Frank, we are sorry to note your disappointment in regard to the discount offer and apologize that our service does not meet your expectations. To provide the 24x7 service our main customer service is based in India. As we can see, our team has tried their best to help you with your concerns. Moreover, it is standard for a discount offer to have applicable terms and the same is mentioned on the website offer page. As we can see that you were able to get the maximum discount as per the offer terms. However, we do acknowledge that there is always a scope for improvement and as your feedback is important to us, we have passed the same to the concerned team to make the customer experience better.

Illinois
1 review
0 helpful votes
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Web page very easy to use and understand. Thanks for making it so easy.

Date of experience: January 21, 2023
Minnesota
1 review
0 helpful votes
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Excellent price and timeliness!
January 21, 2023

I did send an email with my appreciation when the seat cover arrived. It was just what I wanted. The foam I had chosen for the seat was not the best but the seat cover is great. And the price was great! Thanks again for getting it to me in a speedy manner. It was for a neighbor!

Date of experience: January 21, 2023
Virginia
1 review
0 helpful votes
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Super Happy
January 20, 2023

Covers fit and I provided the needed shelter for our screened in porch. Keeps the rain and wind our. Keeps the heat in when using my fire table and stand-up heat lamp. Absolutely fabulous.

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Date of experience: January 20, 2023
Wisconsin
1 review
0 helpful votes
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Weber Summit cover
January 20, 2023

Nice web web site easy to use. Quality seems excellent as well as workmanship. I will not know how it fits until spring time when the snow and ice is gone.

Date of experience: January 20, 2023
Texas
1 review
0 helpful votes
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Great customer service
January 20, 2023

I ordered clear vinyl curtains they helped me with measurements and cutting curtains at angle plus mirrored so Velcro was on correct size

Date of experience: January 20, 2023