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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,069
shipping
342
quality
21,524
This company responds to reviews on average within 0 days

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51,451 reviews

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Oregon
1 review
0 helpful votes
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Easy to order, high quality covers
February 6, 2023

We just received our new outdoor furniture (it was severely delayed) right as the rain/winter weather was starting and we needed good covers fast. Easy-to-use ordering with customs measurements made the process seamless and the final product is superb!

Date of experience: February 6, 2023
New York
1 review
0 helpful votes
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I found it great to be able to custom order a cover. The process was easy and the material (two options) seemed like good quality. However, the size was slightly off. I ordered a size of 48 inces. It states on site that they even give a cushion to that number, but when i got it it seems to measure 46 inches (zipper to zipper). I hope it stretches out, but oterhwise will serve its purpose.

Date of experience: February 6, 2023
Wisconsin
1 review
0 helpful votes
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Just ok
February 6, 2023

These were disappointing but the online site was easy to navigate and they arrived quickly. The updates and communication were good. The weights sewn in were not heavy and did nothing to help them from being blown around and they are really just an expensive tarp.

Date of experience: February 6, 2023
Mississippi
1 review
0 helpful votes
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Easy
February 6, 2023

All you need are your dimensions and the ordering process is a breeze.

Date of experience: February 6, 2023
Texas
1 review
0 helpful votes
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Very helpful and thorough
February 6, 2023

I had mistakenly placed and order for custom tv covers and the helpful customer service department assisted quickly and we were able to correct the order all thanks to the team. Thank you so much!

Date of experience: February 6, 2023
Florida
2 reviews
0 helpful votes
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Returning Customer
February 6, 2023

We bought a cover for our outdoor bar and we're so impressed with the ease of ordering, the speed in receiving our order, and more importantly the quality of our bar cover. Fits perfectly and the quality of the cover is impressive. So we turned around and ordered covers for all of our outdoor furniture.

Date of experience: February 6, 2023
Maryland
1 review
0 helpful votes
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Excellent product
February 6, 2023

Custom size? For what I paid? Wow. Amazing and the shipping was fast also.

Date of experience: February 6, 2023
Illinois
1 review
0 helpful votes
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Great product!
February 6, 2023

The tree bag I ordered was even better than expected. Excellent material and workmanship.

Date of experience: February 6, 2023
New York
1 review
0 helpful votes
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As described
February 6, 2023

Item was delivered as described. No issues with receiving shipment or product.

Date of experience: February 6, 2023
California
1 review
0 helpful votes
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First, the length and width of the table were measured correctly, but the width of the cover received was too wide by inches and looks "wonky" on the table. However, the most disappointing thing was how you addressed the umbrella hole opening. I didn't ask for a FLAP over the hole. Worse yet... you sewed the flap on one of the four sides so that the flap now has to stand straight up against the damn umbrella pole! Is this a joke? I could just cut the flap off, but then it would still look terrible. Finally, it was supposed to be a white cover and you used black velcro all around the flap cover? Well, I learned a lesson here... never again with your company. I'm now seeking a professional job done from another company.

Date of experience: February 6, 2023
Veeni M. — Covers & All USA Rep
over a year old

Hi John, We regret hearing about your dissatisfaction with the product. We are sorry to hear this kind of feedback; however, in order to find the root cause of the problem and to better understand the situation, we would like you to share images of the product you received along with the taffeta label.
Please contact us at [email protected]
Rest assured, we have an escalation team that will provide you with the best resolution possible.

Colorado
1 review
0 helpful votes
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Quick. Custom. Inexpensive. Looks and works great.

Date of experience: February 6, 2023
Florida
2 reviews
0 helpful votes
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Good BUT NO Good
March 8, 2023
Updated review

The Chat Help ehhhh, The process to Order was NOT Simple and NOT Great! Something is WRONG with your site, after receiving an email stating that I had to go in and approve the final design I DID JUST THAT & I sent in 2 pictures to show EXACTLY how the cover should be able to fit over my items that I wanted/needed to Cover and Protect! I should've received the item that I Ordered A LOT sooner IF it had been working properly! I've been ordering stuff online through the Internet for over 30 years, I'm NOT a novice and I KNOW what to do!

Date of experience: February 6, 2023
Veeni M. — Covers & All USA Rep
over a year old

Hi Eddy, We sincerely apologize for the difficulty you had faced. We have worked hard to make the ordering process simple and straightforward.
We have shared your feedback with the appropriate team in order to provide a better experience in the future, however, if you have any issues with the product, please report them within 7 days using our 24x7 call or chat helpline, and we will provide you with the best solution possible.


The Chat Help and the process to Order was Simple and...
January 11, 2023
Previous review

The Chat Help and the process to Order was Simple and Great!

Date of experience: January 11, 2023
Minnesota
1 review
0 helpful votes
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Unique covers
February 6, 2023

Great work! Custom covers that fit perfectly for our unique equipment.

Date of experience: February 6, 2023
New York
1 review
0 helpful votes
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Good Communication
February 6, 2023
Updated review

After I sent in my order with pictures of my porch swing, they followed up with an email asking me for additional measurements. I appreciated that they wanted to make sure it was going to be right. I am pleased with how it turned out!

Date of experience: February 6, 2023

I called customer service with questions about measuring
January 19, 2023
Previous review

I called customer service with questions about measuring. The person was helpful by telling me to measure the widest parts and to download pictures.

Date of experience: January 19, 2023

Very Satisfied!
October 1, 2022
Previous review

I ordered a cover for a deck chair and a firepit. They are good thick quality yet not too heavy to take on and off easily. I would order again for my other deck pieces.

Date of experience: October 1, 2022
Florida
1 review
0 helpful votes
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Excellent quality and craftsmanship
February 6, 2023

The covers were a perfect overhaul to the outdoor furniture and arrived timely.

Date of experience: February 6, 2023
Texas
1 review
0 helpful votes
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Aviary Covers
February 6, 2023

Good deal on product. I will order again in the future.

Date of experience: February 6, 2023
Maryland
1 review
0 helpful votes
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Pockets were sewn on upside down.
March 8, 2023

The pockets on the ends are sewn on upside down rendering them useless.

Date of experience: February 6, 2023
Veeni M. — Covers & All USA Rep
over a year old

Hi Roger, We regret any inconvenience that has been caused to you. We'd like to point out that the pockets on our covers are actually air vents that provide breathability, which aids in the prevention of mold and mildew but does not completely protect against it. Further, to avoid such trapped moisture, make sure your chosen cover fits tightly. Additionally, remove the cover after being wet from time to time, and completely dry your belonging before covering again.

Florida
1 review
0 helpful votes
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Great Turn Around!
February 6, 2023

Exactly what I ordered and expected. Will order again - thanks!

Date of experience: February 6, 2023
North Carolina
1 review
0 helpful votes
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Great covers
February 6, 2023

I'm very pleased with my clear vinyl cover, it's such high quality and I like the clear cover to see my furniture through it! Thank you!

Date of experience: February 6, 2023
Missouri
1 review
0 helpful votes
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Bryan S
February 6, 2023

Very durable material cover, but the zippers on my cover broke in a month of using it.

Date of experience: February 5, 2023