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Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.
Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.
To learn more about our product offerings, visit our website at www.coversandall.com
Covers & All USA Reviews Summary
The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Beautiful covers, very well made. Took a bit longer than expected, but worth the wait. Very happy with my purchase.
My previous order of cushion covers went so well that I decided to complete my entire patio set with these covers. They are great!
One suggestion, when checking the DETAILS of my order in the cart, it doesn't include COLOR. I had to go back to edit to make sure I ordered the correct color.
The cover we bought for our Fire Pit is not only rugged but fits like a glove. We have gone through a few covers due to living near the ocean and think we finally have something that will last.Easy to use
Appreciate the additional inquiries to ensure cover was made to such an exact fit.
Thank you ordering was quick and easy. Price and delivery were competitive.
Cover received but did not fit, it was too small. I sent the measurements in and did not receive a reply.
The site was very easy to use i did it from my cell phone
I had to find a calculator to figure the third side. Access to a small calculator might be handy. Of course most people don't use the Pythagorean theorem. LOL
So much happened that was unacceptable that I don't have the energy to write it down. Your management should be very, very concerned. So much handing off from person to person in India that I had to start over 3 to 4 times. The final product was not what I ordered and I went over the order with someone 10 times- not an exaggeration. I was continually getting emails asking about the order when I thought it was complete. Just an unexpected amount of confusion
Hello, James. We sincerely apologize for the inconvenience you encountered with our customer support team. We deeply regret that the final product did not meet your expectations. While our goal is to deliver excellent products and provide exceptional customer support, we recognize that there is always room for improvement. Your feedback is highly valued, and we will ensure that it is shared with the team to enhance our processes and training.
Regarding the issue with the product, we kindly request that you provide a brief explanation along with any relevant photos. Please reach out to us at [email protected]. Our team will thoroughly investigate the matter and work towards providing you with the best possible solution to address the issue.
Once again, we apologize for any inconvenience caused, and we appreciate your patience and understanding as we strive to improve our services.
The cushions were perfect! They came very quickly as well. I would recommend this company.
These covers are made and shipped from India but I did not have a huge issue with that.
Ordered a cover for an outside table (under cover area). Selected Cover Tuff (according to them "their #1 material, heavy duty, highly durable, designed for extreme weather, 5 year warranty). Send multiple images prior to fabrication. In less than a year the fabric is tearing up at the edge of the table. The fabric is brown so now you can see white ugly areas at the edges of the cover were it is tearing. We have used this table not even a handful of times since cover was installed. No children, no pets, 2 people household, 3-4 people at table max.
I believe the issue is that they apply the elastic that secures the fabric way too tight. No way of anticipating this would be an issue with time at the edge of the table. The plain REFUSED to honor the request for consideration of replacement. Kept sending scripted reply. Just offered a discount, not more than can be found by searching on line or that they offer frequently.
Huge disappointment, wasted money!
Hello, Wanda. We sincerely apologize for the inconvenience you experienced with the cover tearing within a year and for any dissatisfaction caused by your warranty replacement claim and the explanation provided. We have made extensive efforts to ensure that all warranty information is transparent and accessible to our customers. We deeply regret that our team was unable to offer a satisfactory resolution, which led you to express your dissatisfaction on this review platform.
Please be assured that we are actively working to address your concerns and provide a suitable solution. We have already responded to your email complaint with our proposed resolution. We kindly request that you respond to our email so that we can continue working towards resolving the issue to your satisfaction.
Once again, we apologize for any inconvenience caused and appreciate your patience as we work to rectify the situation.
Easy to measure and order. Quickly came fitted just right and great quality!
The ordering process is easy and was completed. Upon receiving my order the material was not correct. I called customer service and spent over an hour with them only to be told I needed to email *******@coversandall. Was told response time 24-72 hours. It has now been 10 days with no response and the call in line is always busy. It will kick you out and say to use the chat. Good luck with that as well.
Hello, Todd. Thank you for bringing this issue to our attention. We apologize for any inconvenience you experienced with the cover material you ordered and for the delay in our team's response to your request.
We would like to assure you that the fabric you ordered complies with the information provided on our website, and the cover delivered to you matches your order specifications. However, we understand that you may have had different expectations, and for that, we apologize.
Our team has recently responded to your email complaint and request, and we are committed to working towards a resolution that meets your satisfaction. We value your feedback and are dedicated to providing excellent customer service.
We appreciate your understanding and patience, and we look forward to resolving the issue to your satisfaction. If you have any further concerns or questions, please do not hesitate to reach out to us.
Seamless and ordered 4 more just yesterday. Still will order 4 more to complete the project.
When I ordered my custom sized covers, the site was easy to navigate, the product was made and shipped quicker than I thought. The covers are thick and fit perfect! I absolutely love them!
I never write reviews however this company experience was a complete waste of time if you need a custom cover.
Worst experience ever. Communication across all levels horrible. Design department F
Hello, Anthony. We sincerely apologize for the inconvenience you faced while trying to contact our customer support team, as well as the back-and-forth communication that ultimately led to the cancellation of your order. We deeply regret our inability to understand your requirements, which resulted in a less-than-satisfactory experience.
We want to emphasize that we have successfully covered thousands of products, and it is unfortunate that we were unable to meet your expectations with the cover you requested. We always strive to provide the best products and services possible, but we recognize that there is always room for improvement. Your feedback is extremely valuable to us, and we have forwarded it to the appropriate department for further review and consideration.
We appreciate your understanding and patience throughout this process. If there is anything else we can do to assist you, or if you have any further feedback or concerns, please do not hesitate to reach out to us. We value your satisfaction and are committed to making improvements based on your feedback.
Once again, we apologize for any inconvenience caused, and we thank you for bringing this matter to our attention.
To date, the cover is great. Substantial material, fits perfectly, customer service was extremely helpful. Overall I am very pleased. I intend to order additional covers for some outdoor furniture.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, Susan. We regret any inconvenience caused by the cover's improper fit. We reviewed the measurements and discovered that they were left as the default values when you placed your order. The measurements displayed on our website are provided as a reference and allow customers to enter their own measurements based on their burner size. Unfortunately, the measurements were not adjusted and were left in their default state, resulting in an improperly fitting cover. We kindly ask that you log in to your Covers & All account and submit a ticket regarding this issue. Our team will thoroughly investigate the matter and offer you the best possible solution.