On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.
Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.
To learn more about our product offerings, visit our website at www.coversandall.com
Covers & All USA Reviews Summary
The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I had to find a calculator to figure the third side. Access to a small calculator might be handy. Of course most people don't use the Pythagorean theorem. LOL
So much happened that was unacceptable that I don't have the energy to write it down. Your management should be very, very concerned. So much handing off from person to person in India that I had to start over 3 to 4 times. The final product was not what I ordered and I went over the order with someone 10 times- not an exaggeration. I was continually getting emails asking about the order when I thought it was complete. Just an unexpected amount of confusion
The cushions were perfect! They came very quickly as well. I would recommend this company.
These covers are made and shipped from India but I did not have a huge issue with that.
Ordered a cover for an outside table (under cover area). Selected Cover Tuff (according to them "their #1 material, heavy duty, highly durable, designed for extreme weather, 5 year warranty). Send multiple images prior to fabrication. In less than a year the fabric is tearing up at the edge of the table. The fabric is brown so now you can see white ugly areas at the edges of the cover were it is tearing. We have used this table not even a handful of times since cover was installed. No children, no pets, 2 people household, 3-4 people at table max.
I believe the issue is that they apply the elastic that secures the fabric way too tight. No way of anticipating this would be an issue with time at the edge of the table. The plain REFUSED to honor the request for consideration of replacement. Kept sending scripted reply. Just offered a discount, not more than can be found by searching on line or that they offer frequently.
Huge disappointment, wasted money!
Hello, Wanda. We sincerely apologize for the inconvenience you experienced with the cover tearing within a year and for any dissatisfaction caused by your warranty replacement claim and the explanation provided. We have made extensive efforts to ensure that all warranty information is transparent and accessible to our customers. We deeply regret that our team was unable to offer a satisfactory resolution, which led you to express your dissatisfaction on this review platform.
Please be assured that we are actively working to address your concerns and provide a suitable solution. We have already responded to your email complaint with our proposed resolution. We kindly request that you respond to our email so that we can continue working towards resolving the issue to your satisfaction.
Once again, we apologize for any inconvenience caused and appreciate your patience as we work to rectify the situation.
Easy to measure and order. Quickly came fitted just right and great quality!
The ordering process is easy and was completed. Upon receiving my order the material was not correct. I called customer service and spent over an hour with them only to be told I needed to email *******@coversandall. Was told response time 24-72 hours. It has now been 10 days with no response and the call in line is always busy. It will kick you out and say to use the chat. Good luck with that as well.
Hello, Todd. Thank you for bringing this issue to our attention. We apologize for any inconvenience you experienced with the cover material you ordered and for the delay in our team's response to your request.
We would like to assure you that the fabric you ordered complies with the information provided on our website, and the cover delivered to you matches your order specifications. However, we understand that you may have had different expectations, and for that, we apologize.
Our team has recently responded to your email complaint and request, and we are committed to working towards a resolution that meets your satisfaction. We value your feedback and are dedicated to providing excellent customer service.
We appreciate your understanding and patience, and we look forward to resolving the issue to your satisfaction. If you have any further concerns or questions, please do not hesitate to reach out to us.
Seamless and ordered 4 more just yesterday. Still will order 4 more to complete the project.
When I ordered my custom sized covers, the site was easy to navigate, the product was made and shipped quicker than I thought. The covers are thick and fit perfect! I absolutely love them!
I never write reviews however this company experience was a complete waste of time if you need a custom cover.
Worst experience ever. Communication across all levels horrible. Design department F
Hello, Anthony. We sincerely apologize for the inconvenience you faced while trying to contact our customer support team, as well as the back-and-forth communication that ultimately led to the cancellation of your order. We deeply regret our inability to understand your requirements, which resulted in a less-than-satisfactory experience.
We want to emphasize that we have successfully covered thousands of products, and it is unfortunate that we were unable to meet your expectations with the cover you requested. We always strive to provide the best products and services possible, but we recognize that there is always room for improvement. Your feedback is extremely valuable to us, and we have forwarded it to the appropriate department for further review and consideration.
We appreciate your understanding and patience throughout this process. If there is anything else we can do to assist you, or if you have any further feedback or concerns, please do not hesitate to reach out to us. We value your satisfaction and are committed to making improvements based on your feedback.
Once again, we apologize for any inconvenience caused, and we thank you for bringing this matter to our attention.
To date, the cover is great. Substantial material, fits perfectly, customer service was extremely helpful. Overall I am very pleased. I intend to order additional covers for some outdoor furniture.
The cover we bought for a pergola is amazing. We live in Florida in a fairly windy area. So far we have had no issues.
Nita, Thank you so much for your positive review! We're thrilled to hear that the cover for your pergola has been amazing and that it has withstood the windy conditions in your area. Our team takes great pride in designing and producing durable and reliable products, so it's incredibly rewarding to know that our cover has exceeded your expectations. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We appreciate your support!
I had two covers made, one custom with photos included with my instructions and one standard. They did a great job on both covers and I look forward to having another cover made.
FedEx left a signature paper on the door. Dice I'm spending the summer awayci had my hoarder sign for it. Then another paper was left again. My friend came over and signed for it again with a note to leave package. After many visits to my house the item was finally left.
Hey Jamie, we sincerely apologize for the delay in your order caused by FedEx. Rest assured, we took all the necessary steps to ensure your package's safe and timely shipment. Unfortunately, as we rely on FedEx as our trusted third-party courier, we have limited control over their delivery personnel. It's part of their standard procedure to assess the safety of the delivery location before leaving the package. If it's deemed secure, they drop it off; otherwise, they leave a note. However, it ultimately depends on the driver's judgment regarding the package's safety. Despite these challenges, we're relieved that your package has finally arrived, and we hope you're satisfied with its quality. If you have any further questions or concerns, please don't hesitate to reach out to our customer support team.
The products I ordered are durable, attractive and functional. What more could you ask?
My measurements were checked at all stages and only proceeded when I was happy
Great thank you. Great quality, fast for custom made products
The process to verify measurements went too far. I was asked to remeasure, which I did and responded timely. The engineer still questioned my measurements a 3rd time. I measured twice on each measurement. I felt angry but moved forward. There was too much time that passed between my confirmation of my second measurement and the order being delivered.
Thank you for your feedback regarding the verification process for the measurements. We apologize for any inconvenience caused. Ensuring accuracy in measurements is important to delivering the best possible product. However, we understand that there may have been a delay in the process, and we will take your feedback into consideration to improve our efficiency moving forward. We appreciate your understanding and patience.
I needed a cover for my new smoker. The manufacturer didn't have any in stock. Found these folks in a web search and placed an order. They contacted me about the size and need and even refunded part of my initial payment. The cover arrived and it fits perfectly. It's made of good material and the workmanship is very good. Couldn't be happier.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, James. We sincerely apologize for the inconvenience you encountered with our customer support team. We deeply regret that the final product did not meet your expectations. While our goal is to deliver excellent products and provide exceptional customer support, we recognize that there is always room for improvement. Your feedback is highly valued, and we will ensure that it is shared with the team to enhance our processes and training.
Regarding the issue with the product, we kindly request that you provide a brief explanation along with any relevant photos. Please reach out to us at [email protected]. Our team will thoroughly investigate the matter and work towards providing you with the best possible solution to address the issue.
Once again, we apologize for any inconvenience caused, and we appreciate your patience and understanding as we strive to improve our services.