On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.
Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.
To learn more about our product offerings, visit our website at www.coversandall.com
Covers & All USA Reviews Summary
The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Super easy. Just put in the dimensions and grommet spacing. Pretty easy at least for a rectangular tarp. Just what I needed. Love the free shipping
Had a bit of trouble understanding their discount language. Once I was clear on that through emails… order went through and we are very very happy with the delivery and product.
Great quality, great price, great design options and quick delivery considering the customization we needed.
We have a corner sectional with cushions and wanted to protect it as it wasn't cheap. The directions for measuring were pretty straight forward and delivery was fast. Putting the cover on takes a minute by yourself but with 2 people it literally takes 15 seconds. Its very well made and should protect our sectional for years. I also order a grill station cover but that was rectangular and super easy to do. Will shop at again in future when need arises.
Everything was great until you sent me all these survey's
Our cover was well made and fits perfectly, seem very durable.
We needed to replace our old outdoor sofa cushion covers; covers & all delivered! We just put the new covers on and they got like a glove.
Wanted a cover for a wicker deck box to protect from AZ sun. Cover material is much thicker and bulkier than I would prefer but it does the job. Just not as sleek as I would like.
Perfect fit—very sturdy fabric. Delivery took a little longer than anticipated, but received it shortly after contacting Covers & All inquiring about the delay
Have ordered and used other products over the past 2-3 years. This was a quality product as well.
Great product at a fraction of the cost. I priced having covers made locally and they were as much or more as purchasing new cushions. I discovered Covers and All and have now placed multiple orders.
They are well made and look great. We're beyond satisfied!
Yet again, amazing.
As long as you make sure you're filling out their form correctly … your covers should arrive beautifully made. And perfect for your cushions/pillows.
Put as much detail and time into the filing out of your form. It's easier than sewing!
Everything was timely and exactly as I ordered. Very pleased with the covers
Very nice customer service and brilliant product. Very sturdy and great material
The website clearly states in the FAQ section that "All standard size orders are shipped same day form our Lawrenceville Ga warehouse. Most of the custom and personalize orders take 24 to 48 hours in production and depending on the shipping method, can we delivered in 2 to 10 business days."
However, I placed my order on May 25th and did not receive my order until June 19th. That is 25 days.
Secondly, my covers were shipped from India, not from Lawrencevill Ga. Which once again the website states it would be shipped from. I was under the impression that I would've gotten my cover sooner rather than later. This is false advertising, misleading, and a misrepresentation. This resulted in my patio furnitures being exposed to the elements (rain and sun)
Secondly, Your "welcome offer" is completely false in offering a 20% discount as it only applies to custom orders. Again a misleading representation.
Thirdly, your responses to my two emails took almost two weeks to get back to me. This is just poor customer service.
Hi Kathleen,
Thank you for bringing the issue to our attention. We sincerely apologize for the delay that has resulted in the late shipment and delivery of your order. While it is true that our standard-size covers can usually be shipped from Georgia within a day, please note that their availability is subject to stock levels. In this particular case, the cover was manufactured at our main facility located in India, which caused the delay. We apologize once again for any inconvenience caused by this delay.
Regarding the offer, we would like to clarify that the prices for our standard-sized covers are already set at the lowest rates in the market. As stated in our terms and conditions, these covers are not eligible for any of the promotional offers listed on our website. We apologize for any confusion caused by this.
We also want to address the slower response time to your email. It is not our intention to provide anything less than timely and efficient customer service. However, due to a significant increase in email volumes, we have faced challenges in responding promptly. Please be assured that we are working diligently to improve our response times. Your feedback is valuable to us, and we will make sure to pass it on to the appropriate team.
Thank you for your understanding and patience in this matter.
I am very happy with the quality of the covers. But the sizes that were sent to be didn't work for me.
Site is ok took awhile to determine what I needed to order and make payment.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Sharon, we regret the inconvenience caused. We are certain that the cover will serve its intended purpose. The material is 12 OZ and suitable for moderate weather conditions. Also, it is highly UV resistant. We do have a lighter material, however, we do not recommend it for outdoor usage.