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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,046
shipping
342
quality
21,526
This company responds to reviews on average within 0 days

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51,451 reviews

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New Jersey
1 review
0 helpful votes
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Great buying experience
April 23, 2025

Initial ordering and sizing process on web site was great with very good directions. Follow-up by order-processing team was great! Had several communications via email back and forth to make sure all sizes were correct. Team did send a design diagram with dimensions to make sure everything was correct before starting the production process. Received the cover for my outdoor kitchen cabinets and griddle in good order and it fits perfect. Very good materials used; hope to use this for many years.

Date of experience: April 13, 2025
Veeni M. — Covers & All USA Rep
12 months ago

Hey Wes! Thank you for sharing your wonderful experience with us! We’re thrilled to hear that the ordering and sizing process was smooth, and that our team was able to assist with the design and ensure everything was perfect before production. We’re especially happy to know that your cover for the outdoor kitchen cabinets and griddle fits perfectly and is made with quality materials. We hope it serves you well for many years to come! If you ever need assistance in the future or have any questions, don’t hesitate to reach out. We're here to help!

Georgia
1 review
0 helpful votes
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Spot on with Customer Service
April 23, 2025

I must have 8 emails from the design team to be sure that all measurements were accurate and that this cover would fit. Attention to detail, they delivered.

Date of experience: April 13, 2025
Veeni M. — Covers & All USA Rep
12 months ago

Hey Donna! We are delighted to hear that you are pleased with our service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Florida
1 review
0 helpful votes
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Great service, great products
April 23, 2025
Updated review

This is my second time ordering from this company. As always, the service and the product is top notch.

Date of experience: April 13, 2025
Veeni M. — Covers & All USA Rep
12 months ago

Hey Linda! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!


Ordering was easy!
February 23, 2025
Previous review

Ordering was easy!

Date of experience: February 13, 2025
California
1 review
0 helpful votes
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HD tarp
April 23, 2025

Great quality and it fits perfectly. I needed high-quality with the right dimensions and I needed heavy duty so I chose covers and all.
Standard size tarps would not work and their quality isn't good enough anyways. I am very happy with this product.

Date of experience: April 13, 2025
Veeni M. — Covers & All USA Rep
12 months ago

Hey Cal! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Indiana
1 review
0 helpful votes
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Ordering was a simple experience!
April 23, 2025

Ordering was surprisingly easy. We measured, picked our shape, color, and how we wanted the bottom to close. Voila!

Date of experience: April 13, 2025
Veeni M. — Covers & All USA Rep
12 months ago

Hey Susan! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!

Texas
1 review
0 helpful votes
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Great cover for crate
April 23, 2025

Quick and efficient ordering and delivery. Product made to expectations.

Date of experience: April 9, 2025
Veeni M. — Covers & All USA Rep
12 months ago

Hey Paul! We are delighted to hear that you are pleased with our product, ordering process and turnaround time. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Montana
1 review
0 helpful votes
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Electric carder cover
April 22, 2025

I t works to help protect our electric carder that is stored in our sun room

Date of experience: April 12, 2025
Veeni M. — Covers & All USA Rep
12 months ago

Hey Rhonda! Thank you for taking the time to share your experience! We're glad to hear that the cover is helping protect your electric carder—especially in a sunroom setting where protection is key. It’s great to know our product is serving its purpose well. If you ever need anything else or have another unique item to cover, we’d be happy to help again!

California
2 reviews
0 helpful votes
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Surprisingly Great. A rare find.
April 22, 2025

High quality; very inexpensive—especially for custom sized pillow cover; multiple color options; fast service. I wish all vendors would match this company's operations, outputs, and quality. A RARE FIND!

Date of experience: April 12, 2025
Veeni M. — Covers & All USA Rep
12 months ago

Hey Ted! Thank you for such a fantastic review! We’re thrilled to hear that you found our custom-sized pillow covers to be high-quality, affordable, and delivered with fast, reliable service. It truly means the world to us to be called “a rare find, ” and we’re so glad our operations and product quality made such a strong impression. Your support and kind words are greatly appreciated, and we look forward to serving you again soon!

North Carolina
1 review
0 helpful votes
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Great Company
April 22, 2025
Updated review

The company was great to work with. Their attention to details and confirming orders to ensure the perfect cover for me was wonderful.

Date of experience: April 12, 2025
Veeni M. — Covers & All USA Rep
12 months ago

Hey Bette! Thank you for your wonderful feedback! We’re delighted to hear that you had a great experience working with us and that our attention to detail helped ensure the perfect cover for your needs. It’s always our goal to deliver products that fit just right, and your kind words mean a lot to our team. We truly appreciate your support and look forward to assisting you again in the future!


Website is easy to navigate
April 2, 2025
Previous review

Website is easy to navigate

Date of experience: March 22, 2025
Nevada
1 review
0 helpful votes
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The request for detailed measurements and the delivery of design detailed drawings made me believe the product was going to fit perfect. Sorry, but the fit did not meet my expectations.

Date of experience: April 12, 2025
Veeni M. — Covers & All USA Rep
12 months ago

Hey Shannon! Thank you for sharing your experience with us. We're glad to hear that you appreciated the detailed design process and communication leading up to production. However, we’re truly sorry to learn that the final fit did not meet your expectations. To help us resolve this for you as quickly as possible, we kindly ask you to raise a ticket by logging into your account. Our team will be happy to review the issue and assist you further. We appreciate your patience and the opportunity to make things right. Please let us know if you need help submitting the ticket or have any questions.

Florida
2 reviews
1 helpful vote
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Good Experience
April 22, 2025

Easy-to-use and shop.
Please enter at least 50 characters?
SiteJabber is way too picky to get through the survey.

Date of experience: March 27, 2025
Veeni M. — Covers & All USA Rep
12 months ago

Hey Jack! Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you found our website easy to use and that shopping with us was a smooth process. Your satisfaction means a lot to us, and we're glad we could provide a positive experience. If there's anything more we can do for you or if you have any suggestions, we’re always happy to help.

Florida
1 review
0 helpful votes
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Great quality product and customer service worked with me on getting the correct dimensions for a cover for our outdoor fireplace. Very pleased with everything overall.

Date of experience: April 11, 2025
Veeni M. — Covers & All USA Rep
12 months ago

Hey Janel! We’re so glad to hear you’re happy with the quality and that our team could help get the dimensions just right for your outdoor fireplace cover. Your satisfaction means a lot to us! Thanks for choosing us — we look forward to helping you again anytime.

Tennessee
2 reviews
0 helpful votes
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Excellent product and service
April 21, 2025

Very satisfied - other than the loose fit. I shouldn't have let you add the extra inch or two. My mistake.

Date of experience: April 11, 2025
Veeni M. — Covers & All USA Rep
12 months ago

Hey Geoff! We’re happy to hear that you're satisfied with the product and service overall! Thanks for your honesty regarding the fit — your input helps us continue to refine the custom experience for everyone. If you ever need help with future measurements or adjustments, we're always here to assist. We truly appreciate your support!

New Jersey
1 review
0 helpful votes
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Owner
April 21, 2025

My expectations were not what I received. I was hoping for a sun cover and got a gigantic thong

Date of experience: April 11, 2025
Veeni M. — Covers & All USA Rep
12 months ago

Hey Judy! Thank you for sharing your thoughts. We're sorry to hear that the Sun Shade Sail didn't meet your expectations. Please know that we do our best to clearly show the product in use through the images provided on our website, The curved sides are designed for aesthetic appeal and tension distribution.
If the shade isn’t giving you the coverage you need, we’d be happy to help you explore other options—whether it's a different style, shape, or fabric. Thanks again for your feedback — it helps us grow and serve our customers better.

Canada
1 review
0 helpful votes
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Covers
April 21, 2025
Updated review

Great covers!
A little pricy but worth it!
Excellent material and structure Last fir a long time

Date of experience: April 11, 2025
Veeni M. — Covers & All USA Rep
12 months ago

Hey Jeanne! Thanks so much for your kind words! We totally understand — quality does come at a bit of a premium, and we're glad you feel the durability and craftsmanship are worth it. Here’s to your covers lasting you a long time to come! Let us know if there’s anything else we can do for you.


Great company!
April 5, 2025
Previous review

Great company!

Date of experience: March 26, 2025
Florida
1 review
0 helpful votes
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Very easy to order and we received an excellent customer made product

Date of experience: April 11, 2025
Veeni M. — Covers & All USA Rep
12 months ago

Hey Jacqueline! We're thrilled to hear you had an excellent experience — from the website to the product quality and speedy delivery! It's always our goal to make the custom ordering process simple and satisfying. Thank you for your kind words and support!

California
1 review
0 helpful votes
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Great product
April 21, 2025

Order received in timely manner. Very pleased overall with my order I

Date of experience: April 11, 2025
Veeni M. — Covers & All USA Rep
12 months ago

Hey Jim! Thank you for the kind words! We’re thrilled to hear your order arrived on time and that you’re pleased with the product. It means a lot to us! Looking forward to your next visit.

Minnesota
1 review
0 helpful votes
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Unclear
April 21, 2025
Updated review

Your website left me the impression that I was getting the cover and pad and all that showed up was the cover?

Date of experience: April 11, 2025
Veeni M. — Covers & All USA Rep
12 months ago

Hey Stephen! Thank you for your feedback, and we're sorry for any confusion caused. Our product page does specify that the item includes the cover only, and any cushion inserts (pads) are optional and can be selected under the " Accessories" section during customization. We understand how this could be missed, and we’ll certainly review how we can make that detail even more prominent to avoid future confusion. If you’d like to purchase the inserts separately, we’d be happy to help you with that! Thanks again for shopping with us.


I give you my opinion once I receive the product
April 4, 2025
Previous review

I give you my opinion once I receive the product

Date of experience: March 25, 2025
Pennsylvania
1 review
0 helpful votes
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Durable
April 21, 2025

Requires attention to detail in measuring that make take several emails and phone calls but end product is unbeatable.

Date of experience: April 11, 2025
Veeni M. — Covers & All USA Rep
12 months ago

Hey Ken! We really appreciate your patience and attention to detail during the measuring process—it truly makes a difference! While it can take a few back-and-forths, we're so glad to hear the end product met your expectations. Thanks again for trusting us with your order. If you ever need anything else, we’re always here to help!

Missouri
1 review
0 helpful votes
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Love the product
April 21, 2025

Easy to order and fit my chairs good. A little too big but I'd rather that than small. My measurements were probably a little extra.

Date of experience: April 1, 2025
Veeni M. — Covers & All USA Rep
12 months ago

Hey Angie! Thank you for the great feedback! We're happy to hear the ordering process was easy and that the covers fit your chairs well—even with a little extra room. Better a bit roomy than too snug! If you ever need help with future measurements, feel free to reach out. We're always here to help!