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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,046
shipping
342
quality
21,526
This company responds to reviews on average within 0 days

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51,451 reviews

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New York
1 review
0 helpful votes
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Custom Cover
July 7, 2023

To date, the cover is great. Substantial material, fits perfectly, customer service was extremely helpful. Overall I am very pleased. I intend to order additional covers for some outdoor furniture.

Date of experience: July 7, 2023
California
1 review
0 helpful votes
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Easy to order
July 6, 2023

Item received as described. Good service and quality

Date of experience: July 6, 2023
Florida
1 review
0 helpful votes
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Exactly what we needed
August 5, 2023

The cover we bought for a pergola is amazing. We live in Florida in a fairly windy area. So far we have had no issues.

Date of experience: July 6, 2023
Veeni M. — Covers & All USA Rep
over a year old

Nita, Thank you so much for your positive review! We're thrilled to hear that the cover for your pergola has been amazing and that it has withstood the windy conditions in your area. Our team takes great pride in designing and producing durable and reliable products, so it's incredibly rewarding to know that our cover has exceeded your expectations. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We appreciate your support!

Idaho
1 review
0 helpful votes
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Custom Covers
July 6, 2023

I had two covers made, one custom with photos included with my instructions and one standard. They did a great job on both covers and I look forward to having another cover made.

Date of experience: July 6, 2023
New Mexico
1 review
0 helpful votes
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Fed ex caused delays
August 5, 2023
Updated review

FedEx left a signature paper on the door. Dice I'm spending the summer awayci had my hoarder sign for it. Then another paper was left again. My friend came over and signed for it again with a note to leave package. After many visits to my house the item was finally left.

Date of experience: July 6, 2023
Veeni M. — Covers & All USA Rep
over a year old

Hey Jamie, we sincerely apologize for the delay in your order caused by FedEx. Rest assured, we took all the necessary steps to ensure your package's safe and timely shipment. Unfortunately, as we rely on FedEx as our trusted third-party courier, we have limited control over their delivery personnel. It's part of their standard procedure to assess the safety of the delivery location before leaving the package. If it's deemed secure, they drop it off; otherwise, they leave a note. However, it ultimately depends on the driver's judgment regarding the package's safety. Despite these challenges, we're relieved that your package has finally arrived, and we hope you're satisfied with its quality. If you have any further questions or concerns, please don't hesitate to reach out to our customer support team.


Salesperson Matt was very helpful!
May 25, 2023
Previous review

Salesperson Matt was very helpful!

Date of experience: May 25, 2023
Louisiana
1 review
0 helpful votes
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Great Discovery
July 6, 2023

The products I ordered are durable, attractive and functional. What more could you ask?

Date of experience: July 6, 2023
GB
1 review
0 helpful votes
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Custom cover
July 6, 2023

My measurements were checked at all stages and only proceeded when I was happy

Date of experience: July 6, 2023
Ohio
1 review
0 helpful votes
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Perfect fit to our specs
July 6, 2023

Great thank you. Great quality, fast for custom made products

Date of experience: July 6, 2023
California
2 reviews
0 helpful votes
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Mixed review
August 5, 2023
Updated review

The process to verify measurements went too far. I was asked to remeasure, which I did and responded timely. The engineer still questioned my measurements a 3rd time. I measured twice on each measurement. I felt angry but moved forward. There was too much time that passed between my confirmation of my second measurement and the order being delivered.

Date of experience: July 5, 2023
Veeni M. — Covers & All USA Rep
over a year old

Thank you for your feedback regarding the verification process for the measurements. We apologize for any inconvenience caused. Ensuring accuracy in measurements is important to delivering the best possible product. However, we understand that there may have been a delay in the process, and we will take your feedback into consideration to improve our efficiency moving forward. We appreciate your understanding and patience.


Easy and professional
May 25, 2023
Previous review

Easy and professional

Date of experience: May 25, 2023
Minnesota
1 review
0 helpful votes
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Perfect cover
July 6, 2023

I needed a cover for my new smoker. The manufacturer didn't have any in stock. Found these folks in a web search and placed an order. They contacted me about the size and need and even refunded part of my initial payment. The cover arrived and it fits perfectly. It's made of good material and the workmanship is very good. Couldn't be happier.

Date of experience: July 5, 2023
California
1 review
0 helpful votes
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Awesome Cover
July 5, 2023

Product was exactly what I needed and it fits perfect. Big thank you!

Date of experience: July 5, 2023
Idaho
1 review
0 helpful votes
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High quality product
July 5, 2023

The cover fits great. It seems well made and is very heavy duty. It should last through many harsh Idaho summers and winters. Very happy with my purchase. The only downside was that the delivery required a signature which was just a minor inconvenience. Worth it in the end because the cover seems like it is excellent quality.

Date of experience: July 5, 2023
Washington
1 review
0 helpful votes
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Good servic but I really now have no use for either of the last two products I got. I have used other products.

Date of experience: July 5, 2023
Veeni M. — Covers & All USA Rep
over a year old

Thank you for your feedback. We appreciate your kind words about our service. We understand that the last two products you received may not have met your needs, and we apologize for any inconvenience caused. While it may not be our company's fault directly, we value your input and will take it into consideration to improve our product offerings. If you have any further concerns or questions, please don't hesitate to reach out to us. We are here to assist you.

Oregon
1 review
0 helpful votes
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Patio cushion covers
July 5, 2023

Thought everything was great except that they put the ties for the cushion on the wrong side. Disappointed because you pay extra for the ties.

Date of experience: July 5, 2023
California
1 review
0 helpful votes
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Custom Sectional Cover
July 5, 2023

The correspondence and attention detail, paired with the quality of material and craftsmanship exceeded our expectations!

Date of experience: July 5, 2023
Texas
1 review
0 helpful votes
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This is exactly what we needed at a great price. Super simple to order and delivery was right on time!

Date of experience: July 5, 2023
Iowa
2 reviews
0 helpful votes
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Easy to order
July 5, 2023

The cover was easy to order and arrived within the timeframe expected.

Date of experience: July 5, 2023
Texas
1 review
0 helpful votes
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Excellent Product
July 5, 2023

Order a Pallet cover!
Excellent service
Excellent quality
Definitely recommended.

Date of experience: July 5, 2023
District of Columbia
1 review
0 helpful votes
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Awesome Experience and Product!
July 5, 2023

Experience was great and Covers&All made sure that I received the exact product that I was expecting with a perfect fit! Very happy with my purchase!

Date of experience: July 5, 2023
Utah
1 review
0 helpful votes
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The cover doesn't stay down on the seat. Even after I added elastic to the ends...

Date of experience: July 4, 2023