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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,053
shipping
342
quality
21,526
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Virginia
1 review
0 helpful votes
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Effective covers
July 14, 2023

Easy to order and thorough instructions. The covers were used for two of our skylights in the living room that were letting too much sun in and fading carpets and furniture so they have worked well. The drawstring's didn't seem to pull tight enough, but they have stayed on.

Date of experience: July 14, 2023
New York
1 review
0 helpful votes
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Couldn't be happier
July 14, 2023

I order a custom cover for my 19ft Logic center console. I wanted a cover that would protect the console as well as the cooler seat aft of the console. Considering all measurements as well as photos of how I wanted the cover made they did not disappoint! The material is great quality along with the craftsmanship. The turnaround around from production to delivery was longer then anticipated, however it was not painfully long. I added snaps to the corners to keep it in place during extremely windy days. I will be ordering my BBQ cover and complete boat cover from them next. Hopefully they'll send me a coupon!

Date of experience: July 14, 2023
California
1 review
0 helpful votes
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Very good
July 14, 2023

Communication during the creation process was thorough and timely.

Date of experience: July 13, 2023
Florida
1 review
0 helpful votes
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Great table cover, perfect fit
July 13, 2023

I received my table cover complete as ordered. Shipping was quick and even was given a free gift with my order. I am very happy with my new table cover.

Date of experience: July 13, 2023
Massachusetts
1 review
0 helpful votes
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This place is horrible
August 12, 2023

Ordering a custom cover from this business has been an absolute nightmare. I paid extra for expedited services, item was supposed to be delivered two days ago and they still haven't made my custom grill cover yet. They sent me an email 7/5 with questions on dimensions, I sent a reply back on 7/6. I didn't hear anything for days, so i reached out to customer service on 7/11. Turns out the "respective team" didn't see my email response, so my order sat idle for 5 days for no reason. The customer service reps are not knowledgeable and can be somewhat rude. I reached out to them again yesterday, they asked me to approve the mockup which i did. I was told that the item would now go to production and I would have it by 7/19. Instead I receive communication today that they now need me to confirm dimensions for 2 other areas. Meanwhile this is a gift, so i now have to commute yet again to my mother in laws house to get these extra measurements. I asked for at least a refund since i paid extra for the expedited services and was told they could refund me, but they would then downgrade my order to regular priority. How ridiculous. You can't get a straight answer from anyone, they don't respond to your emails when you actually give them the information they request, customer service is horrible, nobody is on the same page. All in all a complete disaster. I will NEVER order another product from this company. It's a shame too because it is a great concept and I could definitely use them for other products I own, but I refuse to give them any more business. I will be lucky to get my item before the end of this month, and who knows if it will even be correct.

Date of experience: July 13, 2023
Canada
1 review
0 helpful votes
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Très satisfaites
July 13, 2023

Merci beaucoup et nous sommes très satisfaite de la qualité

Date of experience: July 13, 2023
Florida
1 review
0 helpful votes
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High quality cover
July 13, 2023

Product came in great condition and the workmanship is very good quality. I will purchase more covers once we get our new pool deck furniture.

Date of experience: July 13, 2023
GB
1 review
0 helpful votes
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Excellent customer service.
July 13, 2023

Excellent service and easy to use website. Gave me all the necessary delivery details.

Date of experience: July 13, 2023
Michigan
1 review
0 helpful votes
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Great Cushion Covers
July 12, 2023

Beautiful covers, very well made. Took a bit longer than expected, but worth the wait. Very happy with my purchase.

Date of experience: July 12, 2023
New Mexico
1 review
0 helpful votes
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Great Service and Product
July 11, 2023

My previous order of cushion covers went so well that I decided to complete my entire patio set with these covers. They are great!
One suggestion, when checking the DETAILS of my order in the cart, it doesn't include COLOR. I had to go back to edit to make sure I ordered the correct color.

Date of experience: July 11, 2023
Texas
1 review
0 helpful votes
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KWB
July 11, 2023

Very nice covers very good design team well use this company again

Date of experience: July 11, 2023
California
1 review
0 helpful votes
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BETTER THAN EXPECTED
July 11, 2023

The cover we bought for our Fire Pit is not only rugged but fits like a glove. We have gone through a few covers due to living near the ocean and think we finally have something that will last.Easy to use

Date of experience: July 11, 2023
Indiana
1 review
0 helpful votes
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Excellent customer service
July 10, 2023

Appreciate the additional inquiries to ensure cover was made to such an exact fit.

Date of experience: July 10, 2023
Ohio
2 reviews
0 helpful votes
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Rectangular Table Top Covers
July 10, 2023

Thank you ordering was quick and easy. Price and delivery were competitive.

Date of experience: July 10, 2023
Texas
1 review
0 helpful votes
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Not satisfied
August 9, 2023

Cover received but did not fit, it was too small. I sent the measurements in and did not receive a reply.

Date of experience: July 9, 2023
Veeni M. Covers & All USA Rep
over a year old

Hi, Susan. We regret any inconvenience caused by the cover's improper fit. We reviewed the measurements and discovered that they were left as the default values when you placed your order. The measurements displayed on our website are provided as a reference and allow customers to enter their own measurements based on their burner size. Unfortunately, the measurements were not adjusted and were left in their default state, resulting in an improperly fitting cover. We kindly ask that you log in to your Covers & All account and submit a ticket regarding this issue. Our team will thoroughly investigate the matter and offer you the best possible solution.

New York
1 review
0 helpful votes
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Fast and easy
July 10, 2023

The site was very easy to use i did it from my cell phone

Date of experience: July 9, 2023
Florida
1 review
0 helpful votes
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Pátio furniture covers
July 9, 2023

So far so good, Also had the help from Sylvia, very efficient.

Date of experience: July 9, 2023
Colorado
3 reviews
0 helpful votes
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Blinded By the Light!
July 9, 2023

I had to find a calculator to figure the third side. Access to a small calculator might be handy. Of course most people don't use the Pythagorean theorem. LOL

Date of experience: July 9, 2023
California
1 review
0 helpful votes
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So much happened that was unacceptable that I don't have the energy to write it down. Your management should be very, very concerned. So much handing off from person to person in India that I had to start over 3 to 4 times. The final product was not what I ordered and I went over the order with someone 10 times- not an exaggeration. I was continually getting emails asking about the order when I thought it was complete. Just an unexpected amount of confusion

Date of experience: July 8, 2023
Veeni M. Covers & All USA Rep
over a year old

Hello, James. We sincerely apologize for the inconvenience you encountered with our customer support team. We deeply regret that the final product did not meet your expectations. While our goal is to deliver excellent products and provide exceptional customer support, we recognize that there is always room for improvement. Your feedback is highly valued, and we will ensure that it is shared with the team to enhance our processes and training.

Regarding the issue with the product, we kindly request that you provide a brief explanation along with any relevant photos. Please reach out to us at [email protected]. Our team will thoroughly investigate the matter and work towards providing you with the best possible solution to address the issue.

Once again, we apologize for any inconvenience caused, and we appreciate your patience and understanding as we strive to improve our services.

District of Columbia
1 review
0 helpful votes
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Great service
July 8, 2023

The cushions were perfect! They came very quickly as well. I would recommend this company.

Date of experience: July 8, 2023