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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,056
shipping
342
quality
21,526
This company responds to reviews on average within 0 days

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51,451 reviews

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California
1 review
0 helpful votes
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Great experience- love the cover
July 18, 2023

So far the order process was easy. Product tuned out great.

Date of experience: July 18, 2023
New Jersey
2 reviews
0 helpful votes
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Perfect
July 18, 2023

Great services ensuring what I ordered was what I needed.

Date of experience: July 18, 2023
Colorado
1 review
0 helpful votes
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Fire table cover
July 18, 2023

Excellent service and the product was exactly what I needed

Date of experience: July 18, 2023
Massachusetts
1 review
0 helpful votes
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Review
July 18, 2023

I enjoyed the measurement diagrams that helped me input my custom couch configuration dimensions. There were two instances that the design team came back by email to request further dimensions. Each time, they clearly marked (on my previously supplied images) which dimension to measure and there was no confusion on my end. Once finalized, the covers did arrive slightly sooner than expected. My only gripe was that not all seams were waterproof and we do experience moisture getting through the high point of the covers.

Date of experience: July 18, 2023
Colorado
1 review
0 helpful votes
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Great Covers All Every Time
July 18, 2023

These custom covers work great and if you are looking for a power wheels cover for your kids vehicle the custom griddle cover works great.

Date of experience: July 18, 2023
Nebraska
1 review
0 helpful votes
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Outside replacement cushions
July 18, 2023

We placed order for replacing cushion covers and they turned out great. They fit perfectly and we're so thorough when we made multiple changes to one cover. Will definitely use them again.

Date of experience: July 18, 2023
1 review
0 helpful votes
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Firepit cover and pillows
July 17, 2023

Great products and price! Shipping relatively quick too. Thanks!

Date of experience: July 17, 2023
Pennsylvania
1 review
0 helpful votes
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Awesome cushion covers!
July 17, 2023

Everything fit perfectly! Material is great quality!

Date of experience: July 17, 2023
Michigan
1 review
0 helpful votes
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Easy to order.got here on time & good quality item. Thank you

Date of experience: July 17, 2023
Wisconsin
1 review
0 helpful votes
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Great product / customer response
July 17, 2023

I received all my cushions and they fit on my outdoor furniture. I did have a few questions and customer services was very responsive and great to work with. Thank you.

Date of experience: July 17, 2023
Connecticut
1 review
0 helpful votes
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The best covers
July 17, 2023

Hands down best outdoor furniture cover! Why, most outdoor furniture covers claim they are waterproof when in fact they are water repellent. Covers&All covers keep your furniture and covers dry. Buy cheap buy twice. Best quality covers.

Date of experience: July 17, 2023
Virginia
1 review
0 helpful votes
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Good
July 17, 2023

Great food fine I like them thank you good firm and good job

Date of experience: July 16, 2023
Canada
1 review
0 helpful votes
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Ordered a mesh fence that I discussed with a sales person and did not receive the product I ordered. Not the privacy the salesperson said it would give. I chose this Canadian company over a US company to support Canada but wished I wouldn't have made that decision

Date of experience: July 16, 2023
Veeni M. — Covers & All USA Rep
over a year old

HI Michelle, thank you for your time and feedback. We are sorry for the hassle that this may have caused. We understand that you were misguided on call regarding the transparency of the product Custom Mesh Fence Privacy Screen, we would like to share that we have raised this issue with our concern team and also feedback has been given to improvise the clear communication with the customers. Kindly accept our sincere apology for this inconvenience. We will never let you face this issue again. Our goal is to consistently exceed customer expectations by providing reliable products and an exemplary level of customer service. We look forward to delighting you again with your next order!

California
2 reviews
0 helpful votes
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Everything is quality materials and workmanship grill cover doesn't fit right but it still works. Good idea to send
Pics
With order. We didn't do that. All furniture covers fit owrfect

Date of experience: July 16, 2023
California
1 review
0 helpful votes
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Communication was a little tricky
July 16, 2023

The only problem I had was whenever I responded to their emails I always got a kick back from the mail server that their inbox was full. Sometime I had to call them to make sure they got my replies.

Date of experience: July 16, 2023
California
1 review
0 helpful votes
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Covers fit well
July 16, 2023

This is a second order. The custom covers fit well. I previously had them make me a custom cover for a 20' long Redwood Table. Fits perfectly. First time.

Date of experience: July 16, 2023
Indiana
1 review
0 helpful votes
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I'm happy, will order from them again
July 16, 2023
Updated review

Experience was good. Arrived in a timely fashion. Items were as described

Date of experience: July 16, 2023

Web site was good
May 31, 2023
Previous review

Web site was good

Date of experience: May 31, 2023
Michigan
1 review
0 helpful votes
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Wouldn't allow me to put in the expiration date and the security code multiple times from phone and once from computer. Finally showed those required fields and I was finally able to place my order.

Date of experience: July 16, 2023
Veeni M. — Covers & All USA Rep
over a year old

Dear Robert,

Thank you for taking the time to provide feedback about your recent experience. We apologize for the inconvenience you faced while attempting to input the expiration date and security code on multiple occasions from your phone and once from your computer.

We understand how frustrating it can be when technical issues hinder the checkout process. Our team is constantly working to enhance the user experience, and your feedback will help us address and improve this particular issue.

We're glad to hear that you were eventually able to place your order after the required fields were displayed. However, we acknowledge that this should have been a smoother and more seamless process from the start.

Please be assured that we will investigate this matter further to identify the root cause of the problem and implement the necessary measures to prevent its recurrence in the future.

We appreciate your patience and understanding throughout this experience. Your satisfaction is of utmost importance to us, and we hope to have the opportunity to serve you better in the future.

If you have any further concerns or questions, please feel free to reach out to our customer support team. We're here to assist you.

Thank you for choosing our service.

Best regards,

Texas
1 review
0 helpful votes
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Great product
July 16, 2023

Appreciated the entire, smooth process from placing the order to delivery.

Date of experience: July 16, 2023
Virginia
1 review
0 helpful votes
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Superb Service and Prodcut
July 16, 2023

Website is easy to use and to complete the design and purchase. A good variety of sizes and colors. Customer servcie follow up to clarify cushion size and shape was GREAT!

Date of experience: July 16, 2023