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Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.
Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.
To learn more about our product offerings, visit our website at www.coversandall.com
Covers & All USA Reviews Summary
The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Product is great, fast shipping once it is prepared. Only issue I have is they have limited colors. I would love to see more colors
Was back and forth on measurements which took some time to get resolved.
Perfectly fit for my patio. Cover and all web make its easy to instructed customer if you need help to measure or requested.
So far so good. The folks at Cover All did a good job of keeping me informed of the processing of my order and shipment
Purchasing process from beginning to end was a breeze. Online ordering instructions were very clear, communication from the company was good, and product was received in a timely manner. Would do business with Covers & All again.
The product showed up earlier than expected and I was thrilled with the quality and how well it fit my existing cushions.
While the quality of the order appears to be nice I do need to leave an undesirable review. It began with 2 emails sent to them with zero responses. Then a call I was hung up on and a chat session they wouldn't answer. A second chat session finally led to something being done. While it could have very well been my mistake, the cover I ordered had large eyelets that I did not want. I was hoping they would understand and maybe let me exchange the item. I basically got a sorry, not sorry response at the end of a long "we are super busy" email. Never order from there again solely due to poor customer service.
Hi, Julie. We're really sorry about the mistake on your order and that the grommets came with it, which you didn't expect. We're sorry for not being responsive to your email as well. We're working hard to fix these issues and ensure that we respond promptly to every customer's complaint.
We want to clarify that we make custom items exactly as our customers want them. You have the flexibility to choose the size and even add tie-downs if you prefer. If there are any specific changes you need to the product, you can mention them in the comment box too.
Unfortunately, we're unable to accept returns on handmade products since they are made specifically based on each customer's request. Returning one would not be fair to other customers who received their custom-made items. You can find more details about our return policy here: https://www.coversandall.com/return-policy
Your feedback means a lot to us, and we've taken note of it. We genuinely hope to serve you better in the future. Thanks for bringing this issue to our attention, and we apologize again for any inconvenience caused.
The final product cushions are great and look and fit very well. But, I was told a few times they were being shipped, but didn't ship for several weeks. Although it took longer, it was worth the wait. Thank you!
Poor communication all the way through. I needed to update the size of my order, so I sent a followup email immediately after my order was placed. I had a short back and forth with customer service at that time and thought the matter was settled. Then my expected delivery date came and went with no table cloth. My order was lost, my product dimensions were never updated, and my expected delivery was now another month away. Then they wanted to charge me double what I had already paid. After being on the phone for hours with people who refused to admit or recognize that my order was lost, I finally was able to get them to agree to cancel the order.
Hello, Matt. We're really sorry for the inconvenience you faced with our customer support team. We see that there was a communication breakdown, leading to a delay of almost three weeks on your order. We acknowledge that the changes should have been communicated to you upfront and that you agreed to them. However, due to the extended delay, you requested a cancellation of your order, and we had to agree to it.
We understand that your experience hasn't been satisfactory, and we genuinely feel for you. Your order has been canceled, and we're processing the refund for you.
Your feedback is super important to us, and we've taken note of it. We're determined to improve and serve you better in the future. Thanks for bringing this issue to our attention, and we apologize again for any inconvenience caused. If there's anything else we can do to make it right, please let us know.
Stitches broke, material frayed, seam reinforcements cracked... this thing was toast after just 3 uses. Every time I gave customer service what they asked for, they asked for something else. They couldn't keep the information straight, and after probably the 10th reply I asked if they were ever planning on making in right. They said they would then emailed a few days later to say they weren't. I was a returning customer but won't be again.
They send tons of promotional emails and there were so many product links in the important emails that I had to hunt through my spam folder for them.
Hi Stacy, We're really sorry about the hassle you went through with our customer support while trying to get your warranty cover replaced. We get how disappointing it must've been for you, and we want to make it right.
It seems like our team member got things mixed up and issued a replacement without fully understanding your issue. No worries, though—we're still happy to send you a new cover since it's under warranty. But before we do that, we need to figure out what caused the tear in the first place. Our covers are usually top-notch and don't just rip like that, so something might be up.
Could you give us some more information about the product you're covering and how you're covering it? That way, we can try to prevent this from happening again with the new cover. We really value your cooperation, and we'll make sure to take your feedback on board and train our team better.
We hope you'll give us another shot in the future to show you a smoother experience. Sorry once again for the inconvenience.
It's slightly bulky, but overall is a heavy duty product that was tailored to fit our exact patio sofa. Highly recommend this service for outdoor furniture.
Easy to use website, good prices. I love my cushion covers! They are durable, well constructed and were very quick in turn around time. I will definitely use Covers & all when I'm ready to recover my outside patio furniture.
The process was easy. The customer service was helpful to ensure I got exactly what I wanted and I needed. The quality of the custom patio cushion covers I ordered was great.
Very happy with our purchase. We receive great products in a very timely manner.
The cover quality is fine. Unfortunately it came packed all wrinkled up and those unsightly wrinkles appear to be permanent.
The design team contacted me to get the exact measurements of my 3-tier fountain including the circumference, diameter, height, and width of each tier. They could have simply custom-made it based on the photos and measurements (total height and width) I provided when I placed the order. But with the photo returned with the markings of each measurement for proper fit. Now, that is quality!
This custom cover worked out beautifully. Working with a great design team to get the cover to perfectly fit an L shaped kitchen with a backsplash on one edge. A patio column that the island wraps around didn't help make it any easier. A few weeks of design back and forth was worth the wait. Take a look at the pictures. It's perfect.
Great quality and amazing customer service! I will be purchasing again
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, we sincerely apologize that our service does not meet your expectations. We always try our best to provide the fast and efficient service to every customer. Upon checking the order details, we can understand your concern. However, order processing will depend upon the shipping method you choose at the time of placing an order. We took the order on an urgency as per the method. However, as your feedback is important to us, we have passed the same to the concerned team to make the customer experience better.