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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,054
shipping
342
quality
21,526
This company responds to reviews on average within 0 days

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51,451 reviews

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Colorado
1 review
0 helpful votes
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Great product! Deceptive marketing!
October 3, 2023

I received a text with a discount that made the product affordable so I placed a large order. Unfortunately, when I place the order they told me the coupon had expired midnight before they sent out the text and they were unwilling to honor the original offer.

Date of experience: September 2, 2023
Veeni M. — Covers & All USA Rep
over a year old

Hello, Ric,

We appreciate you bringing this matter to our attention, and we sincerely apologize for any confusion our offerings may have caused you. After conducting a thorough review, we acknowledge that an error occurred in this instance.

To address your concerns and ensure your satisfaction, our team has not only honored the original discount but has also applied additional discount caps. We value your feedback and want to make things right for you.

If you have any further questions or concerns regarding this matter or any other issue, please don't hesitate to reach out to our customer support team. We are committed to providing you with the best possible solution and assistance in any way we can.

Thank you for your understanding and for giving us the opportunity to improve.

Warm regards,
Covers & All

California
1 review
0 helpful votes
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Great custom made covers
September 3, 2023

Great quality covers and the fit was tailored perfectly to our furniture. Order arrived sooner than the site showed.

Date of experience: September 2, 2023
California
1 review
0 helpful votes
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Overall it was a stress free experience and the pricing was reasonable.

Date of experience: September 2, 2023
Nebraska
1 review
0 helpful votes
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Great Covers
September 3, 2023

As usual the covers are well made and exactly what we ordered. Hubby uses to cover his power tools.

Date of experience: September 2, 2023
Maryland
1 review
0 helpful votes
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Great fit
September 3, 2023

Great product! Fits perfectly! Love the thick material.

Date of experience: September 2, 2023
California
1 review
0 helpful votes
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Coupons mailed to be after the first order could not be used for the second order due to website restrictions

Date of experience: September 2, 2023
Veeni M. — Covers & All USA Rep
over a year old

Hi Naveen,

We appreciate your positive feedback on our product. We regret to hear that you couldn't avail yourself of the first-order discount. Nonetheless, we'd like to inform you that both of your orders have already been applied to our ongoing promotions, which typically provide greater value than first-order discounts. We encourage you to bookmark this page for future reference: https://www.coversandall.com/coupons

Thank you for choosing us!

Best regards,
Covers & All

Massachusetts
1 review
0 helpful votes
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Firepit column custom-made cover
September 2, 2023

Great material. Good craftsmanship. Quick ship. Looking forward to enjoying it for years to come.

Date of experience: September 2, 2023
New York
1 review
0 helpful votes
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Great product.
September 2, 2023

I would recommend this company for fire pit covers.

Date of experience: September 2, 2023
New Jersey
1 review
0 helpful votes
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Covers for Outdoor Furniture
September 2, 2023

User friendly website, quality materials and fit the furniture perfectly.

Date of experience: September 2, 2023
California
1 review
0 helpful votes
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Perfectly fit and good quality cover
September 2, 2023

Website is easy to use. Shipment was received on-time. Great experience. Thank you.

Date of experience: September 2, 2023
California
1 review
0 helpful votes
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Great Customer Service!
September 2, 2023

Very diligent in making sure the fit was perfect! We had multiple calls and multiple mock ups with changes, but it worked well in the end.

Date of experience: September 2, 2023
New York
1 review
0 helpful votes
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High quality, fast service.
September 2, 2023

This is the second time I have order d from Covers & All and once again the order was perfect. The logo on the chair covers turned out great and the covers were cut perfectly to size.

Date of experience: September 2, 2023
New York
1 review
0 helpful votes
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Good quality
September 2, 2023

Cover fits well, good quality. Overall good experience, thank you.

Date of experience: September 2, 2023
Washington
1 review
0 helpful votes
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Very pleased.
September 2, 2023

Easy to use website for orders.
Fast production and shipping.
Very nice durable product.
Very pleased.
Thank you.

Date of experience: September 2, 2023
Ohio
1 review
0 helpful votes
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Now what I expected
September 2, 2023

The original outdoor cushions on our patio couch were made with a thick, weather-resistant fabric. The cushion replacement covers I ordered and received were not made of fabric but a plastic/vinyl. It's definitely waterproof but it was not what I expected. My cushions are not as comfortable and attractive as before.

Date of experience: September 2, 2023
California
1 review
0 helpful votes
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Great cover
September 2, 2023
Updated review

It was easy to order, it came relatively quickly, it was easy to put on and it blends in well

Date of experience: September 2, 2023

So far so good, waiting for the product
August 14, 2023
Previous review

So far so good, waiting for the product

Date of experience: August 14, 2023
Michigan
1 review
0 helpful votes
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Great covers
September 2, 2023

The ordering process was easy and they were delivered before expected date. The covers seem very durable. They fit very snug which can make it a little difficult to put on.

Date of experience: September 2, 2023
Canada
2 reviews
0 helpful votes
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Always great service!
September 2, 2023

Love the attention to details. Every time we order they have good follow up questions before shipping!

Date of experience: September 2, 2023
Virginia
1 review
0 helpful votes
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Order the Free Fabric Sample Set
October 2, 2023

Placing an order on my mobile device was very misleading (I hear it's better on a computer but I cannot confirm). Make sure to order the free fabric sample set so you know what type of material you're ordering. I had to Google search "Covers & All free fabric sample kit" to find it.

All in all, the measurements were followed for my custom covers and they fit well. There were some flyaway strings and one of my covers had been stitched over on the overlap liner but it was easily pulled out. If you're covering something firm, make sure you get a zipper on at least two sides!

Date of experience: September 2, 2023
Veeni M. — Covers & All USA Rep
over a year old

Dear Nicole,

Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you experienced when placing your order on your mobile device. While it's true that our website may perform better on a computer, we are continuously working to improve the mobile experience to ensure a seamless shopping process for all our customers.

We appreciate your suggestion about ordering the free fabric sample set to better understand the materials you're ordering. Your feedback highlights an important point for other customers as well, and we will work on making this information more accessible on our website.

We're pleased to hear that the custom covers you ordered fit well, and we apologize for the minor issues with flyaway strings and the overlap liner. We're constantly striving to improve the quality of our products, and your feedback will help us address these issues.

We're sorry to hear about your experience with our phone-based customer service but are glad that our order support team was able to assist you effectively. We're committed to providing excellent customer support, and we will use your feedback to improve our phone service as well.

Thank you for choosing Covers & All. We value your business and hope to have the opportunity to serve you even better in the future.

Best regards,

Michigan
1 review
0 helpful votes
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Excellent
September 2, 2023

Very helpful customer service. Great product, price and shipping.

Date of experience: September 2, 2023