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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,056
shipping
342
quality
21,526
This company responds to reviews on average within 0 days

Instant Feedback

51,451 reviews

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Virginia
1 review
0 helpful votes
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Order the Free Fabric Sample Set
October 2, 2023

Placing an order on my mobile device was very misleading (I hear it's better on a computer but I cannot confirm). Make sure to order the free fabric sample set so you know what type of material you're ordering. I had to Google search "Covers & All free fabric sample kit" to find it.

All in all, the measurements were followed for my custom covers and they fit well. There were some flyaway strings and one of my covers had been stitched over on the overlap liner but it was easily pulled out. If you're covering something firm, make sure you get a zipper on at least two sides!

Date of experience: September 2, 2023
Veeni M. Covers & All USA Rep
over a year old

Dear Nicole,

Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you experienced when placing your order on your mobile device. While it's true that our website may perform better on a computer, we are continuously working to improve the mobile experience to ensure a seamless shopping process for all our customers.

We appreciate your suggestion about ordering the free fabric sample set to better understand the materials you're ordering. Your feedback highlights an important point for other customers as well, and we will work on making this information more accessible on our website.

We're pleased to hear that the custom covers you ordered fit well, and we apologize for the minor issues with flyaway strings and the overlap liner. We're constantly striving to improve the quality of our products, and your feedback will help us address these issues.

We're sorry to hear about your experience with our phone-based customer service but are glad that our order support team was able to assist you effectively. We're committed to providing excellent customer support, and we will use your feedback to improve our phone service as well.

Thank you for choosing Covers & All. We value your business and hope to have the opportunity to serve you even better in the future.

Best regards,

Michigan
1 review
0 helpful votes
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Excellent
September 2, 2023

Very helpful customer service. Great product, price and shipping.

Date of experience: September 2, 2023
Cyprus
1 review
0 helpful votes
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Good
September 2, 2023

Very thing good apart from having to use inches instead of cm.

Date of experience: September 1, 2023
Missouri
1 review
0 helpful votes
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Great outdoor covers
September 2, 2023

I ordered 2 covers for our outdoor fountains, each needing a special sizes. Received them within one week. They both fit great. Thinking ahead for winter.

Date of experience: September 1, 2023
Ohio
1 review
0 helpful votes
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Great service
September 2, 2023
Updated review

Easy to place order.Was able to easily find all the options to get just what I needed.

Date of experience: September 1, 2023

Easy to place order
August 12, 2023
Previous review

Easy to place order.

Date of experience: August 12, 2023
Georgia
1 review
0 helpful votes
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Just what I was looking for!
September 2, 2023

They are great quality, perfect fit and just what I was looking for. The price was right as well.

Date of experience: September 1, 2023
California
1 review
0 helpful votes
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Great cover will buy again
September 1, 2023

Easy to shop fast delivery will buy any future cover from them

Date of experience: September 1, 2023
Ohio
1 review
0 helpful votes
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It works ok I guess
October 1, 2023

It was missing drawstrings on two of the corners. It has a hole for the gas tube (that I didn't want) but agreed to because I was tired of the back and forth with emails

Date of experience: September 1, 2023
Veeni M. Covers & All USA Rep
over a year old

Hi Aaron, we regret the inconvenience this has caused you. We certainly understand your concern, however, we try our best to customize the products to provide a glove-like fit which sometimes results in back and forth in finalizing the shape and the dimensions of the cover. We do acknowledge that there is always a scope for improvement, so it would be great if you could share your ideas for a better customer experience. Thanks again.

Missouri
1 review
0 helpful votes
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Had a rough start getting the original order changed via chat but once I talked to customer service he quickly straightened everything out. Will use you again if needed and recommend! Very high quality cover!

Date of experience: September 1, 2023
Veeni M. Covers & All USA Rep
over a year old

Hi Mary, thanks for taking the time to share your experience with Covers&all. We do acknowledge that there is always a scope for improvement, so it would be great if you could share your ideas for a better customer experience. Thanks again.

Texas
1 review
0 helpful votes
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Very impressed and pleased!
September 1, 2023

I am very impressed with your products. The 12 navy patio cushion covers were absolutely perfect in quality, fit and color. Couldn't be happier! Thank you!

Date of experience: September 1, 2023
New York
2 reviews
0 helpful votes
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The product was a little roomier than I expected. I could have ordered a 28" rather than a 30" wreath bag. But again other than being roomier that I would have expected the quality is outstanding.

Date of experience: September 1, 2023
California
1 review
0 helpful votes
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Very good
September 1, 2023

Experience was great, ordering was easy, met my expectations

Date of experience: September 1, 2023
Washington
1 review
0 helpful votes
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Great and faster than I expected!
September 1, 2023

Order cut to the size I specified. Quality very good beat my expectations!

Date of experience: September 1, 2023
Texas
1 review
0 helpful votes
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Great Product
September 1, 2023

Covers fit perfectly. I was real impressed by the overall quality and design.

Thank You

Date of experience: September 1, 2023
Colorado
1 review
0 helpful votes
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Cover for Kubota tractor
September 1, 2023

I sent in measurements to cover my Kubota tractor. Works perfectly and is snug. I like it. Unfortunately I must have ordered twice because I received two covers. I assume I was charged with two covers. Because it is a custom cover, I think I will just have to sell one on-line. Still I am happy with the cover and would order through them again but be more caraeful with completing the order form.

Date of experience: September 1, 2023
Georgia
1 review
0 helpful votes
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Designers were very precise with follow up questions regarding my initial requests and measurements which made covers fit chairs and fire pit exactly as ordered.

Date of experience: September 1, 2023
Oregon
1 review
0 helpful votes
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Fast and easy to order and then received shortly afterwards

Date of experience: September 1, 2023
Utah
1 review
0 helpful votes
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Skip the chat person
September 1, 2023

Did not like dealing with the chat person. She was of no help

Date of experience: September 1, 2023
California
1 review
0 helpful votes
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Great customer service
September 1, 2023

Although we had a lot of back and forth with regards to my order specifications, it all worked out in the end and we are very pleased with the products received!

Date of experience: September 1, 2023
Utah
1 review
0 helpful votes
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Always done exactly as ordered. Thank you so much!

Date of experience: September 1, 2023