On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.
Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.
To learn more about our product offerings, visit our website at www.coversandall.com
Covers & All USA Reviews Summary
The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Good quality and fits perfectly. Price and reviews
Great product with durable materials. Should last for a long time.
Placing the order was easy. I measured the couch and fountain as described on the web site. Then I entered the information in. My covers arrived in just a few weeks.
The first year traveling in our camper was adventurous, and we knew there had to be a better way to protect our new TV than wrapping it up with a big towel and securing it with bungee cords. My first Google search led me to Covers and All. I measured the TV & placed the order. Reasonable delivery and perfect fit! We feel like campers who know how to take care of our investment! Very satisfied customer!
This is the second item I have ordered. Both are great quality, designed to my specifications, quick production and delivery times.
Overall seems like a great cover ant a great price. I will update my review after winter.
Easy to understand measurements no problems l have ordered several others since
Received custom order very quickly. Also very satisfied with the quality.
Cover was easy to order. Took measurements and selected options were available and worked well. On time delivery, well made and simple to install.
Excellent customer service and correspondence ~ they reached out with additional measurements for my piece with detailed photos in order to ensure it would fit
Covers molded within the first two months of use. Been trying to work with customer service to resolve the issue, very difficult to reach someone or have someone address my concern. All the escalation team wants to do is email you a generic apology note but not solve the issue. Never again.
I am very happy with my cover for an Ooni Koda 16. I choose what I felt was the closest design and Coversandall followed up with me to verify the measurements which allowed me to send the specific Koda 16 specs and I got a good fitting cover.
They sent completely out of dimension sun sail and offer me 50% discount on fxing it. Why dont they admit thier mistake a do it on free of charge.
Dear Siddhartha, we would like to extend our heartfelt gratitude for taking the time to provide us with your valuable feedback. We are sorry to hear that the product did not meet your expectations.
We appreciate your patience and understanding during this process and apologize for any inconvenience caused. Upon checking the conversation with the escalation team, we believe that we have made the product according to our process and our team had made every effort to satisfy your request.
Our escalation team has already provided you with the best resolution possible, which we have thoroughly reviewed and checked. However, we appreciate your feedback that we should inform our customers prior for the change in size via email or call after placing the order. We will explore ways to incorporate this suggestion for the betterment of customer satisfaction.
We truly appreciate your patience and understanding in this matter.
Great. I sent in the diamentions and fabric choice and received my order inside of 2 weeks. Now I'm looking for new projects to have done.
I had a cover made for an outdoor mattress. Cover worked perfect.
I received excellent assistant from the online staff. They quickly responded to my questions, provided options and addressed any concerns. Despite the fact it was a custom item, we were so impressed with the price quote, as well as additional discounts. As a preschool, cost is definitely an issue. It was such an easy and pleasant experience. We would happily purchase from "Covers & All" again. I highly recommend them.
Easy to use ordering system. Covers fit as expected. Good price and quality.
Easy to use website and ordering process. Good instructions on measuring - cover fits perfectly.
The whole process was quick and easy. Received in a quick fashion and the quality of the product seems quite good. Would definitely recommend.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Mike, we appreciate your willingness to share your valuable feedback with us and would like to extend our heartfelt gratitude for sparing your precious time.
​
We apologize for any inconvenience that may have been caused and assure you that our team has worked diligently to address your concern. Unfortunately, we have not yet received the required information from you regarding the specifics of the videos.
​
We understand your frustration and empathize with your situation. However, in order to validate the issue, our team requires valid proof in accordance with our process. Please provide the necessary details for our team to proceed with resolving the issue.
​
We have duly noted your feedback and will certainly pass it on to our escalation team for the purpose of enhancing our response.
​
Thank you for your understanding and cooperation.