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Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.
Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.
To learn more about our product offerings, visit our website at www.coversandall.com
Covers & All USA Reviews Summary
The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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No problem going thru the website. I felt at ease with the whole process. Part of the ordering process was to upload a picture of the swing for them to use to help confirm the order size was correct. Overall definitely recommend the product and believe the website makes it easy to order.
Interaction with product designers for a custom cover was quick and easy.
It took several emails and chats to work through getting our order and learning how to install it.
Ordered 3 different covers with you. All have been fine. Fit great, look good.
Only jeep cover does not keep rain water out as much as we thought it would...
I like that I can order custom size cushion covers. Your website is really good.
Very professional work, good material and fast shipping. I am very happy with the covers. Thank you so much.
Easy to navigate the website, product was easy to customize and exceeded our expectations
Good so far,, website seems to be somewhat erratic.
I couldn't figure out how the color choice for the text worked, I'd like white, if possible. Otherwise everything was easy!
Great customer service with a great product!
Was great on the phone and very helpful.
Super fast delivery!
I really enjoyed the covers I ordered. They were the perfect size, waterproof material, and pretty blue color. They arrived the week after I ordered them.
Quick responses are great! Everything went exactly how they stated it would!
Everything was easy and customer service were great and responsive
I've been fighting with my cover all summer. It's so tight I can hardly get it on because of this it's constantly coming off in spots bc I can't pull it all the way down. Working with getting the measurements was super easy.
Web site is pretty easy to use. What I received matched what I asked for. Now we will see if they hold up to the winter weather and winds.
Good. The shipping takes a good while but was worth the wait!
Rating: (2/5)
My recent experience with Covers and All, an online custom furniture and canopy cover retailer, left much to be desired. I embarked on a project that required custom-made covers for furniture and canopies, and while the idea seemed promising, the execution was marred by several significant issues.
The first challenge was providing the necessary measurements and pictures for customization. This step, as expected, required time and attention to detail. I meticulously gathered all the required information, emailed them as instructed, and eagerly awaited their response. However, to my dismay, I received no reply.
Frustrated and desperate for progress, I decided to reach out to their customer service via phone. After explaining my situation, I was advised to input all the customization details on their website, specifically in the comments section. This, I was told, would help them understand the scope of the project.
But here's where things took a baffling turn. The website's ordering system only provided rough estimates for the items without customization. It was impossible to get an accurate price or production time until you proceeded to the payment stage. Considering that Covers and All is based in India, it was a daunting proposition to pay upfront without any concrete figures or a clear understanding of the turnaround time.
To make matters worse, the customer service team was unable to provide an accurate estimate until the entire order had been paid for. This left me in a frustrating catch-22 situation: either take a leap of faith and pay upfront without knowing the total cost or wait indefinitely for an estimate that might not meet my project's timeline.
This lack of transparency and flexibility in their ordering process left a sour taste in my mouth. In an age where online businesses thrive on trust and transparency, Covers and All's approach falls significantly short. Customers should have the option to understand the costs and timeline before making a financial commitment.
In conclusion, my experience with Covers and All was marred by a convoluted ordering process, a lack of responsiveness to initial inquiries, and a frustrating payment structure that prioritized payment over customer clarity. While the idea of custom furniture and canopy covers is appealing, the execution needs substantial improvement. I would advise potential customers to proceed with caution and consider alternative options with more transparent and customer-friendly ordering processes.
We got these to retain stuff on shelves in our work van while driving. They do an excellent job, are heavy duty to resist tears, and allow easy viewing to find what is located behind them.
The website is easy to order custom sizes from, the shipping was fast, and the eyelets are strong and not going to tear out easily.
The attention to detail and multiple checks resulted in a perfect fitting, high quality cover
Great place to order from! Would recommend ordering to anyone else.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Ed,
We sincerely apologize for the disappointing experience you encountered while dealing with Covers and All. We highly value your feedback, as it sheds light on areas where we can enhance our service to better meet your expectations.
We acknowledge the inconvenience you faced when initially attempting to contact us via email and the subsequent need to resort to a phone call for resolution. Efficient communication is vital, and we realize the importance of promptly responding to customer inquiries.
Your concerns about the ambiguity in our pricing and payment procedures are valid. We understand that customized orders can impact the final cost, and we appreciate that customers should have the ability to estimate their expenses before making a commitment. Requiring full payment before providing essential pricing details does not align with our commitment to transparency and may have caused undue inconvenience.
Your point about transparency and flexibility in the ordering process is well taken. In today's digital landscape, customers rightly expect clear information about costs and timelines. We recognize that businesses that prioritize these aspects tend to build trust and loyalty.
We deeply regret that your experience did not align with your expectations, but your comprehensive review provides invaluable insights for both Covers and All and potential customers. We hope that Covers and All takes your feedback to heart and uses it to make necessary improvements, ensuring a more seamless and customer-friendly experience in the future. Thank you for sharing your thoughts with us.
Best regards,
Covers & All