On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.
Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.
To learn more about our product offerings, visit our website at www.coversandall.com
Covers & All USA Reviews Summary
The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Great customer service. Product made exactly as I expected.
Responsive customer service, great product/ fair price
Such a quick and easy process to get a custom cover!
I ordered four bench seat covers in the Cushion Rite fabric. The fabric is thin, noisy and a not very soft - yet it seems durable. The quality of the sewing and the zippers are all very good. The main disappointment I have is the slouchy fit. I measured as directed and asked that the dimensions not be increased. I will add some additional batting to see if I can improve the appearance. For the price I paid, I'm mostly satisfied. Shipping was much faster than expected, a nice surprise!
Quick shipment, durable material, well made. That's all one could ask for! Very pleased.
Great experience, easy to get something to fit my table!
The cover fit my custom table perfectly and i was surprised how fast it came in. I still need to see how it will hold up with the weather but so far so good.
I usually do not leave bad reviews, but I am really irritated by Covers and All, and I would not recommend or buy again. I ordered a Cover tuff for a daybed, to protect it from weather and be able to take it on and off easily in the summer. Their website did not give information on the ease of removal, so I chatted with an employee who I asked twice if it was easy to take on and off and she said yes. I received it and it was so heavy that I cannot remove it regularly. Customer service says I should have known this from the website, which I read—so what is the point of speaking with employees to get clarity on a product if they are going to give wrong information?
Secondly, I asked for additional leeway to make sure it fit, and my order was modified by the company (less leeway given) and the cover does not fit at all nor zip up. On top of that, when I express my dissatisfaction and asked for a refund, the company takes no responsibility and does not grant it. Such poor customer service— I regret to inform you that you have lost some customers.
This was the second product that I ordered from Covers And All with the first being a custom fit cover for a newly purchased snowblower and most recently a custom cover to protect the AC condensing unit during the off-season. After sending the dimensions and pictures of the AC unit they contacted me two more times with schematics to fit the plumbing at the rear of the unit. The product still showed up ahead of time. Whatever you need to protect these guys can make you a custom cover that you will be very satisfied with. I highly recommend them.
Easy These are the best covers we have used. We have tried several and none come close to these covers. To order.
Good detail on the measurements for custom fits.
My HORRIBLE experience with Coverandall... LOST MY MONEY... after providing all the measurements, weeks later they send me a package and it was all wrong. I couldn't cover my chasers at all, it was short and wrongly fitted, simply useless and it is sitting in my shed. I made a dozen calls and emails with no response and my last email was BLOCKED and the autoresponder message stated.
How can this even be a thing in this internet day and age to literally steal people's money by not giving them what they paid for and not respond to their inquires or even worse BLOCK them from inquiring. The block email confirms that this is not an oversight and they are a corrupt organization and I recommend for everyone not too support such an organization and give your business to honest factories instead.
Dear Ramin,
We deeply regret that your experience with Covers & All has fallen short of your expectations. After a thorough review of your order, it appears that the measurements you selected were the default measurements provided on our website for reference purposes. It is essential for our customers to edit these measurements according to their specific requirements. We acknowledge that your issue was raised several months ago through our chat support, and we sincerely apologize for the lack of follow-up, as this is not our usual practice, and we never want any of our customers to feel neglected.
We want to clarify that our email channels remain open, and you can always reach out to us at [email protected]. We are committed to responding promptly to your email.
In response to this issue, we have initiated communication via your email address and have proposed the best possible resolution to address your concerns. We are confident that this proposed solution will help rebuild your trust in our services.
Once again, we apologize for any inconvenience you have experienced, and we genuinely hope for the opportunity to rectify the situation. Your satisfaction is our top priority, and we are eager to make things right for you.
Sincerely,
This was such a great process. It was easy to order, and someone followed up with me to make sure it was being done exactly how we needed. I thought it came very quickly for a custom order. It looks great and seems like it will last a long time and protect our table really well.
I have ordered from Covers and All many times and am always delighted. They make a very good product. These are not cheap big store-type covers. Great value for the price. I have covers that are getting close to ten years old.
I have purchased five set patio furniture covers. I love them. The cost was right in line with store purchased covers. They are much better quality than generic covers.
Love the fit of this cover, the material is high quality...but it is so wrinkled it looks ugly and cheep.
I ordered and received feedback about questions I asked then order was complete and received about a week later.
Was exactly what we needed and we received it promptly.
It is well made and fits as it should. The fabric is actually heavier than I would have preferred, but it should last a long time.
By adding up to two inches to the width and depth on such small dimensions, it appears that the cover is way too big. I ordered 5 clear covers for small antique radios and they are all the same way.
Hello Ken,
We regret any inconvenience you may have encountered with your order. Indeed, we do incorporate an additional 1-2 inches in both width and depth for your cover. However, this allowance is subject to the specific product size and the individual craftsman assigned to your order. As a result, we cannot guarantee precise consistency within the 1–2-inch range.
We understand that this variance may have posed some challenges with your covers. We kindly request that you capture photographs of the covers in question and reach out to us at [email protected]. Rest assured; we are committed to working together to find the most favorable resolution for this situation.
Best regards,
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Miesha, We truly regret the inconvenience you have experienced. We are sorry for the negative interaction you had with us. We certainly understand the importance of providing courteous service to our customers. We understand that there has been a back and forth, but in order to deliver the right product, we support effective prior communication. We can check that you reached out to us via chat, and while we usually advise all of our customers to use Cover tuff material due to its durability and the fact that it is best for extreme weather conditions based on our prior customer experience, we apologize for the inconvenience you are currently experiencing due to its weight. We are aware that you have contacted our escalation team and we will really appreciate it if you could check the email that has been sent as our team has reached out to you for the best possible resolution. We'd like to let you know that our chat and call features are available to customers 24x7. Our customer service agents will make every effort to assist you right away. We value your time and effort contacting us.