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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,039
shipping
342
quality
21,526
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51,451 reviews

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Ohio
1 review
0 helpful votes
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Not at all the level of sun filtration I was expecting
October 11, 2023
Updated review

I ordered two sets of these to be used in conjunction with the shade sail on our pool deck. The design of these mesh curtains have an enormous amount of open pockets which allows a lot of sunlight to penetrate. One of the sets was for the western sky in the late afternoon to block the intense rays of the sun. With these curtains closed, the sun ray intensity is still blinding. I guess that is what I get for ordering these without any idea of the amount of filtration they provide. These are basically useless for my intended use. If you need these to block the sun, then buy something else as these are not for you.

Date of experience: September 11, 2023

Getting better
August 28, 2023
Previous review

Getting better

Date of experience: August 28, 2023
Florida
1 review
0 helpful votes
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Fits great
September 11, 2023

Website made it so easy to order with diagrams to show your dimensions! Perfect fit. Nice quality. I received in a short amount of time

Date of experience: September 11, 2023
New Jersey
1 review
0 helpful votes
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The variety of outdoor furniture and grill covers was vast and the instructions for measurement were very clear. We had a very good fit for our furniture.

Date of experience: September 11, 2023
Wyoming
1 review
0 helpful votes
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Great Covers!
September 11, 2023

The covers were shipped on time and fit the chairs exactly how I wanted them to! Thank you!

Date of experience: September 11, 2023
Georgia
1 review
0 helpful votes
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Sara from FL
September 11, 2023

I love this company! Thank you for making us a custom grill cover. We have an older grille that we love and just couldn't find another cover for it! Covers & All design a great one for us and it fits perfectly! Thank you.

Date of experience: September 11, 2023
California
3 reviews
0 helpful votes
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Getting Better All The Time
September 11, 2023

Ordering is detailed and fun to do. Product support is great. Orders are funneled through a U.S. agent, transmitted to the fabrication shop in India and the final product is Fed Ex'ed to the customer. Turnaround time was about 2 weeks. Amazingly quick turn for a custom product.

Date of experience: September 11, 2023
Colorado
1 review
0 helpful votes
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Fire Pit Cover
September 11, 2023

Very Easy to order and talk to the customer service and they were very helpful getting what I needed.

Date of experience: September 11, 2023
California
1 review
0 helpful votes
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Excellent quality pool table cover!
October 11, 2023

Very satisfied with this custom made fair priced pool table cover!

Date of experience: September 11, 2023
Pennsylvania
1 review
0 helpful votes
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Ordering was easy. Really though products were made in USA but learned afterward they are made in India. Wish I would have gotten product samples to see different materials. Probably would have chosen a different material as I am not 100% happy with the material I ordered.

Date of experience: September 11, 2023
Kansas
1 review
0 helpful votes
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Product was on point in every way.
September 11, 2023

Great value for the money! Fits perfectly with just a bit of room to allow for wind effects. Quality materials and very user friendly ordering experience. Well done.

Date of experience: September 11, 2023
Florida
2 reviews
0 helpful votes
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Perfect fit
September 11, 2023

Quality product and perfect fit. It was delivered before the estimated time. Very happy

Date of experience: September 11, 2023
Texas
1 review
0 helpful votes
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PERSONAL COVER
September 11, 2023

Great Service, Very professional work, and great prices.

Date of experience: September 11, 2023
Arizona
1 review
0 helpful votes
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Glad I found this site!
September 11, 2023

Great covers! Reasonable price for custom covers with zippers. Easy to order.

Date of experience: September 11, 2023
Georgia
1 review
0 helpful votes
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Best customer service I have ever had!
September 11, 2023

The only issue us that the couch cover is a bit too small and hard to place. I have considered asking company to re-make.

Date of experience: September 10, 2023
Arizona
2 reviews
0 helpful votes
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Perfect
September 11, 2023

My cushions are in great condition still. Because of rain and dust they needed a pick me up and these covers did that for me and my patio.

Date of experience: September 10, 2023
Arizona
2 reviews
0 helpful votes
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Perfect
September 11, 2023

My cushions are in great condition still. Because of rain and dust they needed a pick me up and these covers did that for me and my patio.

Date of experience: September 10, 2023
Arkansas
1 review
0 helpful votes
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Outdoor cushions
September 10, 2023

Very pleased! The fabric is nice & color was just as expected.

Date of experience: September 10, 2023
Kansas
1 review
0 helpful votes
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It fits perfectly!
September 10, 2023

We ordered a cover for an outdoor double glider swing. The company designers worked with us, asking many questions until the cover was just right!

Date of experience: September 10, 2023
Connecticut
1 review
0 helpful votes
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Excellent communication
September 10, 2023

Easy to navigate. Good detail info. Good idea to download images and allow for detail description of my project to cover my outdoor heat pump unit.

Date of experience: September 10, 2023
Washington
1 review
0 helpful votes
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I ordered a cover for my new through the wall AC. The measurements I ordered were H: 15.5". W:26" D: 8". The cover they sent me is H: 9" W. 26" D: 15.5" I have had several e-mails with Gary Gonzal the "Escalation Specialist" and he keeps telling me the cover is correct and I keep telling him they switched the measurements for the Height & Depth making it impossible to use. I have sent them pictures several time showing them why it is wrong. The cover should slide on the AC and then butt up to the side of my house. It is impossible to do that. I guess they expect me to change the size of my AC to make it fit their cover. I am adding pictures I sent them when I ordered it. Since it won't fit my AC I slid it onto my laundry basket to demonstrate what it would look like compared to the accurate measurements I sent them that were on the order confirmation. The only thing I have gotten from them is a major headache and a worthless AC cover that I can't use... and this offer: "If you wish to reorder the covers with a different size, the best we can offer is a flat 20% discount on that." I would never buy anything from them again and strongly discourage anyone else from purchasing from them!

Date of experience: September 9, 2023
Veeni M. — Covers & All USA Rep
over a year old

Dear Carol,

We sincerely apologize for the inconvenience you've experienced with your cover, and we deeply regret that your interaction with our specialist did not yield a satisfactory resolution. Upon a thorough review of your order details, we identified a processing error within our team. It appears that the photo you provided with your order may not have been correctly recognized, resulting in a custom cover with an opening at the bottom instead of the intended front or back placement.

We take full responsibility for this oversight and would like to offer a swift solution. We are more than willing to replace your cover at absolutely no cost to you. Your feedback is invaluable to us, and we have already shared it with our team for immediate improvement.

Once again, we apologize for any inconvenience this has caused and appreciate you bringing this matter to our attention.

Sincerely,