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Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.
Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.
To learn more about our product offerings, visit our website at www.coversandall.com
Covers & All USA Reviews Summary
The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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The wide variety of options is great! Our BBQ is a hibachi on a small rolling table, and the custom sizing couldn't be more perfect. And the light grey color is lovely.
Fast and efficient,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
Attentiveness and attention to detail through the entire process.
It took multiple emails to input all the dimensions but it ensured a good fit in the end.
Easy to input dimensions and lots of information about cover types provided
Love the custom sizing! I couldn't' believe how well the cover fit. It looks great and I know my chair will be perfectly protected from the elements
Absolutely no privacy, you can see through it very clearly. Home Depot has better coverage and cheaper.
On Aug 10,224 I sent photos of my bunk bed plywood for my rv and the customized size of the needed cover with zipper. What I received was not what I ordered. I was also contacted and told to send another 60 dollars and at that time I questioned that it would be the custom size I needed and was told yes. I like the fabric and the craftsmanship but it is not the shape I wanted
Dear Sue,
We sincerely apologize for the disappointment you've experienced with your recent order. It's truly disheartening to hear that despite providing your requirements and photos, the customization you requested was not met, and the product did not meet your expectations.
To assist you promptly and effectively, we kindly ask that you take photos of the product you received and reach out to us at [email protected]. This will enable us to thoroughly investigate the issue and work towards providing you with the best possible solution. Your feedback is invaluable in helping us improve our services, and we are committed to making things right for you.
Once again, we apologize for any inconvenience this has caused, and we appreciate your understanding as we address this matter.
Sincerely,
Easy to use. Shows how to accurately measure. Quick delivery.
I would have had to buy a roll of clear vinyl but I only needed a 4'X4' finished product from Covers and All.
Fast and easy order process, good customer support.
Problem measuring circumference and concern about handle sticking out. CoverAll helped me properly measure and verified the measurements to make sure my custom cover would fit my outsized table.
Problem measuring circumference and concern about handle sticking out.
I am thrilled with the covers I had custom made for my cushions. I have recommended Covers and All to my friends!
Although the final product was acceptable, the dealings with Covers & All was basically a real nightmare. They kept saying for months that they needed more measurements with no information as to what measurements were required. When the cover finally arrived months later it fit well with Covers & All using the measurements originally provided by me!
Dear Jerry,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your recent order with us.
In our line of business, accurate measurements are crucial, and we rely on the information provided by our customers. We understand that there was some confusion surrounding your order, particularly due to an incorrect email address provided during the ordering process, as well as the default measurements that are intended for indicative purposes. We recognize that our team's response was not as timely as it should have been, and for that, we are truly sorry. We understand that this resulted in a significant amount of your time being spent processing the order.
We're pleased to hear that the final product fit well despite the initial challenges. Your feedback is valuable to us, and we will ensure that it is shared with our team to prevent similar issues from occurring in the future.
Once again, we apologize for any inconvenience you may have faced, and we appreciate your understanding and patience. If you have any further concerns or require assistance with future orders, please don't hesitate to reach out to us.
Thank you for choosing us, Jerry.
Best regards,
Covers & All
I ordered online 2 sofa cushion covers for a standard DWELL L shaped sofa. The first was a simple rectangle shape and arrived as requested. The second was the L shaped cover and was completely wrong. I checked the invoice and realised I HAD made a mistake and put the length and width the wrong way around. This WAS changed by the manufacturing team, which would of been quite obvious, but a bizarre cover was sent that resembled nothing like the L shaped cushion. I found the diagram on the website for L shaped cushions very difficult to navaigate and even sent pictures of the sofa and cushions separately and the name of the sofa and said "my cushion cover shape is different to the diagram ". My gripe is that even with the measurements and pictures I sent nobody contacted me to say hey "I think these are wrong and could you remeasure and resend.
Customer service said the order was placed with incorrect measurements resulting in such a fitting issue. If this was the case I would of expected exactly as I measured. Instead I received a sofa cover resembling an elephants trunk as per the picture. On the first call to Covers and all I explained the situation and then was told they would look into this and then was asked to review them straight away. I said no not until the issue was resolved. I have received many on going emails to review and buy more. Time to unsubscribe!
Check your measurements as they will just go ahead and make something and then say its your fault. All the companies replies to reviews seem to be the same "very sorry this has occurred but nothing will be done". This wasn't a big job or oder of high quality expensive covers but the results was as I said bizarre and wouldn't fit any sofa on the planet!.
Dear Terrance, we would like to extend our sincere appreciation for taking the time to provide us with your valuable feedback. We regret any inconvenience caused and would like to assure you that we will help you in this matter.
We would like to address that our system did not properly check the product comments on your order, resulting in our failure to contact you regarding your concerns about the cover's measurements and shape. Unfortunately, there was a miscommunication on our agent's end, which prevented us from informing you of this. We are committed to improving our customer service and refining our processes, and we have shared your feedback regarding the same with our team to ensure that we avoid similar issues in the future.
Our escalation team has already reached out to you with a resolution, and we are working diligently to rectify the situation. Your cooperation is greatly appreciated.
Thank you again for your feedback, and please do not hesitate to reach out to us if you have any further concerns.
Always terrific service and attention to detail. I entered my order. It was different than my previous order. I even got contacted to confirm that my changes were correct. Well done.
Good Value and the vinyl looks good around our chicken run. Keeps the rain and snow out and heat in.
So far the cover itself is holding up wonderfully. No damage even being subjected to some windy weather. However, the midpoint anchor points on all 4 sides didn't even survive 24 hours from the factory. The single line of stitching holding them to the cover itself was grossly inadequate. My wife added a simple box stitching to all four and they haven't budged.
Website needs lots of work. I was never able to enter my credit card info after trying for over 4 hours. Finally I entered this on a purchase order.
Hi Warren, please accept our sincere apologies for the inconvenience this has caused you. We reviewed the details, but we did not find any problems on the website. As the first step in troubleshooting, we recommend clearing the browser's cache and cookies and trying out a new browser.
May we request you to share a short video showing the issues so we can have those checked and resolved at the earliest? If you face such issues in the future, feel free to write to us at [email protected].
We're here to help you with any problems or questions you may have. The quickest way to reach us is typically by chatting with us directly from our website. You may also reply to this email; we aim to respond to every email within 6 hours.
Sent the wrong product and they refused to return it and got really nasty w me on the phone. Not reputable at all
Hi Jay, we are sorry to note your disappointment. We are mainly in a custom cover business. However, we understand customer's requirements and we do have a separate product for cushion inserts as well. Please find the below product link for your reference. https://www.coversandall.com/cushion-pillow-covers/cushion-insert/square-rectangle-cushion-insert-p Upon checking the order details, we can see that you have just purchased a cover with us, and we have shipped out the same as ordered. Moreover, as our products are custom made, we do not take returns and the same is mentioned on the website. However, it is understandable that online ordering can be confusing at times. As your satisfaction is our priority, our team has contacted you via email and provided you the best possible resolution on the same.
Moreover, we sincerely apologize for the negative experience that you had with our customer service team. We understand that our team was not helpful and didn’t provide the level of service that you’ve come to expect. We take great pride in giving our 100% every day to provide efficient and friendly service to every customer who calls, but in this instance, we failed. For that, we are extremely sorry. As your feedback is important to us, we have passed the same to the concerned team to make the customer experience better.
Great website, very easy to use interface. Very good overall experience and great quality products.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, we apologize for your dissatisfaction with the product you received. We have reviewed your order and can confirm that the material shipped was the same as mentioned on our website. Additionally, we offer a free material sample kit on our website to assist customers in making informed decisions. Please refer to the following link: https://www.coversandall.com/swatch-kit-p. However, as your feedback is important to us, we have passed the same to the concerned team to make the customer experience better.