On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.
Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.
To learn more about our product offerings, visit our website at www.coversandall.com
Covers & All USA Reviews Summary
The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I have sent 2 emails and have done a chat with your company about how I was asked 3 times to double check and take pictures which I did and I have no idea how the cover is supposed to fit my half round sofa. No one will answer my emails nor did anyone contact me as I was told they would after I did a chat.
Let down by a faulty website which was transcribing the AMEX long number grouping incorrectly. I gave up after receiving not much help on the chat function. Tried again a few hours later, the problem had been fixed, but I apparently I now had 2 orders To make things worse, I did not receive any of the promised emails directly about the order despite getting lots of others not important. A very poor experience
Dear Graham,
Thank you for getting in touch with us regarding your recent purchase experience. We sincerely apologize for any inconvenience you've encountered and appreciate your patience in bringing this matter to our attention.
Upon reviewing your concern, it appears that there was a technical issue with our website that resulted in the incorrect grouping of your AMEX long number during the initial order placement. We apologize for any frustration this may have caused.
We also regret to hear that you faced difficulties with our chat function. We are continuously working to improve our customer support, and we will investigate this to ensure a more efficient response in the future.
Regarding the issue with the order confirmation emails, it seems there may have been a mix-up due to an incorrect email address. We understand that your old email address has already been registered with us. To avoid similar issues in the future, please ensure that the correct email address is used for all future communications and purchases.
We would like to clarify that there is indeed only one order associated with your purchase, despite the appearance of two. The problem has since been rectified, and you should receive the necessary order confirmation shortly.
We value your business and aim to provide a smooth and hassle-free shopping experience for our customers. Your feedback is important to us, and we will use it to improve our services and prevent similar issues in the future.
Once again, we apologize for the inconvenience you've faced, and we hope to have the opportunity to serve you better in your future purchases.
Sincerely,
Covers & All
The quality of the cushion covers is top notch and the design services went above and beyond! I needed a odd cushion cover that was rounded in the back. The designer sent mock up drawings until we got it just right. I'm impressed with this company!
I am very pleased with the quality and overall look of my visions. The size is perfect and the price was great.
I ordered a cover for my outdoor kitchen. Some of the measurements I had taken needed to be tweaked, but the email service they use to send you the mock-up and request information is very difficult to use. You are only able to access it once, then the ticket closes and you can't get in which requires you to call. That's when the fun starts. I don't know where the product is made but calling customer service is very difficult because every single person I spoke with had such a thick accent I had trouble understanding much. It made for very long and stressful conversations, but they were always kind and patient.
Hi Thomas, it gives us great pleasure to know about your experience with us, and we are looking forward to hearing anything you can share that can help us improve as there is always scope for improvement in terms of customer experience.
We always recommend logging into your Covers&all account to check on the order status and the communications done. You will be able to check your responses along with the designer's comments including the images. For further assistance, you can always reach out to our 24/7 call or chat helplines.
Web site is very good for laying out what you need. Size and fit was perfect, just as planned.
Product shipped fast given it was custom size. Cover seems durable.
Good design and durable. It took a few emails and pictures to get the right shape but whe we got there, the design was perfect.
I have made multiple purchases from Covers & All and have always been completely pleased with their attention to detail, follow-up and -- especially -- the finished products.
We have ordered twice- perfection both times! We have odd shaped expensive outdoor furniture that is not under cover and needed to protect it. These beautiful covers allow us to have clean dry furniture anytime we want to use it. Heavy so no worries about the covers blowing off.
Covers & All gave me the tools to create a custom fit for an outdoor seating area that would never fit in a mass produced cover. After sending my measurements according to their template the company contacted me 3 time to confirm measurements that just weren't making sense. After changing some measurements and confirming others we received our cover incredibly fast. Heavy weight, beautiful workmanship, and a perfect fit. Great job!
Covers and All took our input, recorded it and asked for some photos. The cover they fabricated fits beautifully and is very rugged! I think it will last for many years
Looking for a privacy curtain for my patio and although not perfect it will work out fine
Somehow my order reverted to a smaller version than I needed. I was able to change my order and get the product I needed.
This is the second cover I've ordered. I have a 15" x5' white oak bench that I want covered in the winter. It so great to get the exact size you need and the quality and guarantee are impressive.
Excellent service and quick shipping. Quality goods.
I have contact your customer care numerous times about the wsaerproof cover that doesn't work. Ththe water goes right thru the cover onto the tabletop. I have one for a bar and it does the samething. Before purcpurchasing i chated with the rep to make sure i got the best cover to protect my table and bar top. I have gotten no where with you reps. Not happy at all.
The cover was made well. I mistakenly sent in wrong measurement, so it was a bit wide for our table but it was made exactly to the measurement I sent in.
I am pleased with the custom-made bar stool cover. The materials and workmanship are very good and it came as advertised.
It was very frustrating that I could not call and speak to a knowledgeable in office customer service agent. It was only through a remote call center. This took a lot of time as they did not have any first hand knowledge of the product. But they did their best to answer my questions. It was just a lot of time on hold while they researched.
Needed a custom cover for a hand built toe behind trailer. This was perfect. Would recommend
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Gina, as part of our dedication to offering world-class products, we conduct a Quality Check on all items before they are dispatched to verify that they are defect-free. It is regrettable that occasionally a flaw goes unnoticed, for which we sincerely apologize. We have sent an email to the email address linked with the order with all updates on how to proceed. We would appreciate it if you could respond to us in the same email and let us know how we should continue. Meanwhile, please do not hesitate to contact us via our phone or chat helplines, which are open 24 hours a day, seven days a week. We appreciate your time in reading this and doing business with us.