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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,046
shipping
342
quality
21,526
This company responds to reviews on average within 0 days

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51,451 reviews

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Virginia
3 reviews
0 helpful votes
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Fire pit cover
October 31, 2023

Ordered correct size fire pit cover according to measurements. Received cover and it was way too small. Contacted covers in order to send item back for correct size and decided to give up because they didn't seem to believe that it wouldn't fit. So now I am stuck with a cover I don't need that doesn't work for the fire pit and out $45

Date of experience: October 1, 2023
Oregon
1 review
0 helpful votes
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Great experience
October 1, 2023

Very pleased with quality, price, delivery of custom order.

Date of experience: October 1, 2023
Nevada
1 review
0 helpful votes
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The cover you made is perfect!
October 1, 2023

Very easy to place the order. Received my completed cover very quickly.

Date of experience: October 1, 2023
Indiana
1 review
0 helpful votes
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Fire pit cover
October 1, 2023

Great product! Fits great and with the cords at the bottom it'll never blow off

Date of experience: October 1, 2023
Nevada
2 reviews
0 helpful votes
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Excellent quality
October 1, 2023

I purchased a cover for our outdoor TV, as it snows quite a bit here. The cover is high quality and covers the TV perfectly. There's also a pouch to store the remote. Great product!

Date of experience: October 1, 2023
Illinois
1 review
0 helpful votes
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Wonderful Fit!
October 1, 2023

Very easy process. Lots of attention to detail. Any adjustments to the measurements had a fairly quick turn around time. I order three pieces and I am 100% satisfied with them all. As well as the customer service I received on my first order.

Date of experience: October 1, 2023
Colorado
1 review
0 helpful votes
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Very satisfied customer
October 1, 2023

Finding your product saved me thousands of dollars, as I thought the only option was to build a structure over my pump system.

Date of experience: October 1, 2023
Arizona
2 reviews
0 helpful votes
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I sent measurements and pictures of my BBQ and they sent a mock up for me to approve. I compared their mock-up to my BBQ and made adjustments to my original measurements. They again sent another mock-up view and I verified and gave final approval. The cover fit like it was made for it (and it was) and the color was perfect. Delivery was very fast after mock-up approval and all for well under $100.

Date of experience: October 1, 2023
New York
1 review
0 helpful votes
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Excellent product and service!
October 1, 2023

Excellent experience! Product fits, no delays, no problems, very good service and follow-up.

Date of experience: October 1, 2023
Oregon
1 review
0 helpful votes
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I'll continue to use this site for all my seat cushion covers. They're great quality and priced incredibly well.

Date of experience: October 1, 2023
Georgia
1 review
0 helpful votes
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Difficult to deal with
October 31, 2023

My order was delivered wrong. It was very difficult to get it resolved. I was made to feel distrusted and disrespected.

Date of experience: October 1, 2023
Veeni M. — Covers & All USA Rep
over a year old

Hello, Vincent. We deeply regret the negative experience you had with our customer service, and we apologize for the inconvenience you faced with your order delivery. It's never our intention to make our customers feel distrusted or disrespected, and we take your feedback seriously.

We are committed to improving our customer service and communication. Your feedback about language proficiency is valuable, and we will work on providing better language support for our customers.

Please know that your satisfaction is important to us, and we would like the opportunity to make things right. If there's anything we can do to resolve the issue or assist you further, please do not hesitate to contact us. We appreciate your feedback, as it helps us enhance our services and ensure a more positive experience for all our customers. Thank you for bringing this to our attention, and we apologize once again for any frustration you may have experienced.

Illinois
1 review
0 helpful votes
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Nice experience
October 1, 2023

Made my order it arrived an fit perfectly,was the quality that I was looking for

Date of experience: October 1, 2023
Michigan
1 review
0 helpful votes
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Extremely pleased with my items
October 1, 2023

Needed a new fire pit cover as well as a cover for the docking station our new Dolphin Pool cleaner. Both were excellent.

Date of experience: October 1, 2023
New Jersey
2 reviews
0 helpful votes
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Fit like a glove
October 1, 2023

Excellent experience. I ordered a custom cover for a dresser that I covered for outside BBQ island. The cover fits perfectly! Great quality - quick shipping. Couldn't be happier!

Date of experience: October 1, 2023
North Carolina
1 review
0 helpful votes
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We custom ordered a cover with waterproof fabric for our curved L-shaped outdoor couch. The cover arrived a good week earlier than anticipated and just in time as days of rain followed. The cover fits easily over the couch and is easily removed. Workmanship and quality of materials are excellent.

Date of experience: October 1, 2023
Texas
1 review
0 helpful votes
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Patio furniture covers
October 1, 2023

I would highly recommend these covers I bought for my patio furniture.

Date of experience: October 1, 2023
Ohio
1 review
0 helpful votes
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Great Product
October 1, 2023

Great material, fits perfectly. Will wait to see how it holds up to our weather here in Northeast Ohio

Date of experience: October 1, 2023
Texas
1 review
0 helpful votes
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Be sure to use the manufacturer's measurements for your cover.

Date of experience: October 1, 2023
Aruba
1 review
0 helpful votes
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Gift for our daughter and son in law
October 1, 2023

New patio set that will now look new for years. Great quality good price

Date of experience: October 1, 2023
Colorado
1 review
0 helpful votes
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Covering a Roof-Mounted Fan
October 1, 2023

I have a roof mounted fan, 40"x40". The wind can be an issue on that side of the house. This cover will keep it from entering through the fan to the bedroom below and keep the wife from being too cold.

Date of experience: October 1, 2023