Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Covers & All USA

Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
See all photos
How would you rate Covers & All USA?
grey stargrey stargrey stargrey stargrey star

Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,047
shipping
342
quality
21,526
This company responds to reviews on average within 0 days

Instant Feedback

51,451 reviews

We monitor reviews for authenticity

Florida
1 review
0 helpful votes
Follow Carolyn T.
Unfollow Carolyn T.
Share Review
Report Review

The shipping was extra fast too considering they made the covers to my specifications! Will came back for all my cover needs.

Date of experience: October 26, 2023
Michigan
1 review
0 helpful votes
Follow Tom R.
Unfollow Tom R.
Share Review
Report Review

Very good ordering.Exceellent experience. Well-made. My covers fit perfectly, except for the round zip on chair seat cover which I measured wrong and is too small to use as a slip cover for a vanity stool, but it is okay, because now I can still use it for an extra throw pillow cover.

Date of experience: October 26, 2023
New Jersey
1 review
0 helpful votes
Follow Shirley L.
Unfollow Shirley L.
Share Review
Report Review

PERFECT!
October 26, 2023

I was a bit skeptical about ordering a custom fit cover over the internet. Happy to say I was wrong. I provided measurements and someone from the Covers&All team corresponded with me to check measurements, etc., so I did get what I wanted. It was delivered and fits perfectly. I would recommend Covers&All to anyone looking for a cover for a non-standard piece of furniture.

Date of experience: October 26, 2023
California
2 reviews
0 helpful votes
Follow Carlos S.
Unfollow Carlos S.
Share Review
Report Review

Confusion and Waste of Time
October 25, 2023
Updated review

Regarding my prior order (COV*******190), there was a great deal of confusion by your ordering department. I approved the mock-up for the 5 chairs several times and there was still a need to continue to approve the mock-up. I waited more than 2 weeks to get the mock-up for the lounge chairs. This is wasteful of time and energy and leads to unnecessary frustration. Something has to be done to make this process easier and much more efficient.

Date of experience: October 25, 2023

Easy way to order
August 25, 2021
Previous review

Easy way to order. Prices are very reasonable. Good service.

Date of experience: August 24, 2021
North Carolina
1 review
0 helpful votes
Follow Sara K.
Unfollow Sara K.
Share Review
Report Review

Good communication and received my order as promised.

Date of experience: October 25, 2023
Minnesota
1 review
0 helpful votes
Follow Justin E.
Unfollow Justin E.
Share Review
Report Review

Excellent website!
October 25, 2023

The process for building the curtains was very easy to do and they came out perfect.

Date of experience: October 25, 2023
Virginia
2 reviews
0 helpful votes
Follow Brenda F.
Unfollow Brenda F.
Share Review
Report Review

Nice product
October 25, 2023

Great product and great look and fit, good discount

Date of experience: October 25, 2023
California
1 review
0 helpful votes
Follow James J.
Unfollow James J.
Share Review
Report Review

Great product and service
October 25, 2023

Had the product I needed and it was very fast and easy to order.

Date of experience: October 24, 2023
Utah
1 review
0 helpful votes
Follow Jason Q.
Unfollow Jason Q.
Share Review
Report Review

Very easy to use.
October 23, 2023

I really liked being able to customize the size. Choosing and buying very easy to follow.

Date of experience: October 23, 2023
Minnesota
1 review
0 helpful votes
Follow Christine R.
Unfollow Christine R.
Share Review
Report Review

Excellent service
October 22, 2023

Couldn't be happier with the design, they caught an error and then went back and forth to make the cover fit perfectly.

Date of experience: October 22, 2023
Indiana
1 review
0 helpful votes
Follow Jim K.
Unfollow Jim K.
Share Review
Report Review

My problem with Cover and All is that I paid extra for expedited delivery so I could have the product for a special event, and it arrived late. I was told by UPS that there was nothing paid to them by Cover and All for expedited delivery. I requested Cover and All to reimburse me and was told that I would receive credit in 5 to 7 days. Did not happen. I advised them credit was not received and was told again it would happen in 5 to 7 days. Did not happen. In addition, dealing with them to resolve a problem is extremely difficult and time consuming. Your only choice is Chat or Email. Trying to call or getting someone to call you is impossible. I just gave up, which makes you wonder if that is why they make it so difficult. Will not purchase from them again. To be totally fair, I had no problem with the product, too bad I was not able to use it for its intended purpose.

Date of experience: October 22, 2023
Veeni M. — Covers & All USA Rep
over a year old

Hello Jim,

We are genuinely sorry to hear about the frustrating experience you had with our expedited delivery service and the difficulties you encountered in attempting to resolve the issue with our customer support. Your feedback is deeply appreciated, and we take your concerns seriously.

We understand your frustration with the delayed delivery and the miscommunication between us and the carrier regarding the expedited delivery payment. This is not the level of service we aim to provide, and we apologize for the inconvenience this has caused you.

We want to assure you that we are actively looking into this matter to prevent similar situations in the future. We acknowledge that the refund process has been delayed, and we are committed to resolving it promptly. We have initiated the refund process, and you should expect to see the funds returned within the next two business days.

We sincerely apologize for any inconvenience and frustration you've experienced while dealing with us. Your feedback helps us improve, and we are working to make our support channels more accessible and efficient for our customers.

Thank you for bringing this to our attention, and we hope that we can regain your trust in the future. We appreciate your feedback and your business, and we are committed to ensuring a more positive experience for you and our other customers in the future.

If you have any further concerns or questions, please don't hesitate to contact us through chat or email, and we will do our best to assist you promptly.

Thank you for giving us the opportunity to address your concerns, and we hope to serve you better in the future.

Best regards,

Illinois
1 review
0 helpful votes
Follow Ashley L.
Unfollow Ashley L.
Share Review
Report Review

Ordering from the website was easy, reasonable price, covers was to the specs we asked, cover material is quality, workmanship was nice, and looks great. Great job! Thank you!

Date of experience: October 21, 2023
Canada
1 review
1 helpful vote
Follow Amanda P.
Unfollow Amanda P.
Share Review
Report Review

After purchasing many different tarps and shade like things, none able to last, I found this amazing company. I have made two purchases from them, one for the beige vinyl and one for clear vinyl. Very large pieces to wrap my pergola for the winter months here in southern Canada. BOTH are amazing. The beige vinyl is heavy duty and the gromets done 6" apart are strong. It's held up over a Canadian winter and winds with absolutely no damage. We just purchased a clear panel for one section so there can be some natural light inside the pergola and it's so clear it's like glass. It's very heavy duty. It's stiffer than the beige vinyl but definitely strong and durable. I forgot to punch in the discount and all it took was a quick call and they fixed it and refunded me right away. Customer service (due to it's custom size and print we had a couple of phone calls) and they were always easy to reach and very nice and helpful. I would HIGHLY recommend. You can't go wrong here, it's worth the extra expensive to not have to replace year after year. Sorry my photos are crooked...

We also bought new patio cushion covers and love them, again good quality, water resisent, and custom made to your own patio chairs I don't have any pictures for them.

This is going to be my only go to company for all my covering needs.

+2
Date of experience: October 21, 2023
Texas
2 reviews
0 helpful votes
Follow Larry E.
Unfollow Larry E.
Share Review
Report Review

The best place for custom covers.
October 21, 2023

Great service thus far. Looking forward to placing an order soon.

Date of experience: October 21, 2023
Ohio
3 reviews
0 helpful votes
Follow Donald W.
Unfollow Donald W.
Share Review
Report Review

Quality products
October 20, 2023
Updated review

Quick delivery for custom made item. Excellent quality heavy duty outdoor furniture cover.

Date of experience: October 20, 2023

Love being able to customize the fit and the price...
September 28, 2020
Previous review

Love being able to customize the fit and the price is not that much higher than standard covers out there.

Date of experience: September 28, 2020
California
1 review
0 helpful votes
Follow Jose L.
Unfollow Jose L.
Share Review
Report Review

Perfect fit for my outdoor furniture.
October 20, 2023

Good quality and fast shipping! We are happy with the purchase.

Date of experience: October 20, 2023
Texas
1 review
0 helpful votes
Follow Paul B.
Unfollow Paul B.
Share Review
Report Review

Easy order, exact fit.
October 20, 2023
Updated review

Site is easy to use. Great selection. Multiple orders over time; all have exceeded expectations.

Date of experience: October 20, 2023

Your Diagrams make things easy to measure...
March 30, 2021
Previous review

Your Diagrams make things easy to measure...

Date of experience: March 30, 2021
Maryland
1 review
0 helpful votes
Follow Deborah X.
Unfollow Deborah X.
Share Review
Report Review

Product is great
October 20, 2023

Product great. Your service department called to verify measurements. Very happy with results

Date of experience: October 20, 2023
Wisconsin
2 reviews
0 helpful votes
Follow Jennifer Z.
Unfollow Jennifer Z.
Share Review
Report Review

Top notch Company
October 21, 2023
Updated review

I have now purchased 5-6 covers. I wish I could give them 10 stars! Outstanding product and service. Anyone that does not use them for their Covers, is double dumb. The days of moving and storing patio stuff in a Wisconsin Winter is so much easier with their products. I used their Custom Print feature on most of my covers, with my favorite teams. Just a GREAT company!

Date of experience: October 19, 2023

Love you guys and tell many about you!
October 4, 2023
Previous review

Love you guys and tell many about you!

Date of experience: October 4, 2023
Florida
1 review
0 helpful votes
Follow Sandra W.
Unfollow Sandra W.
Share Review
Report Review

Loved the communication prior to fabrication. They confirmed everything and sent an image of the design for confirmation. I have a unique outdoor couch with built in side tables and the cover fits perfectly. I will absolutely use this company again.

Date of experience: October 19, 2023