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Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.
Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.
To learn more about our product offerings, visit our website at www.coversandall.com
Covers & All USA Reviews Summary
The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Easy to use
Looks like it will last in protecting my outdoor set
Air pillow doesn't work well
Easy! No issues with ordering or receipt of the product.
I am happy and will buy from them again. Great experience and product is super durable.
I ordered several items. All are great quality and not too pricey how most have severely faded in spots. This is a bit of an eyesore.
I am very impressed with the quality and fit of the outdoor patio furniture covers that I ordered from Covers and All.
Great experience, quality is great, everything fits perfect
Great emails helped me make wise decisions. They contacted me several times with options to get the best product and fit.
Ordered-confirmed-had to send measurements confirmation- waited-confirmed again- waited -called Finally received cover I know that Covers and All wanted to get it right and I do appreciate that. It seemed that communication was slow from one department to manufacturing
Cover is well made and fabric looks extremely durable but could be improved.
Unfortunately, because the fabric is so thick/stiff, the draw strings are almost impossible to tighten and prevent the cover from sliding off the window AC unit. Cinch straps would be much better choice for tightening it. I cut gussets in the drawstring pockets to let the drawstrings tighten the seam better and has worked so far.
Purchased Oct 16,2023
No installation instructions included with this product. There is no way to tie down or secure the shade against wind. There were some cheap plastic brackets included but no method to anchor the shade to these brackets. Overall the mechanisms to this product appear cheap and inadequate. Only time will tell whether the product will survive the winter.
Hello Terry,
We sincerely apologize for the inconvenience you've encountered during the product installation process. We'd like to stress that our quality control team diligently ensures that the installation manual is included with every product, allowing customers to install it smoothly. We regret any oversight if the manual was not included in your order.
We'd also like to inform you that our product is backed by a specific warranty period, and we encourage you to take full advantage of it without any concerns. Over time, you will experience the quality and reliability of the product.
In an effort to assist you promptly, we've sent an email requesting some information. This will enable us to provide you with the necessary guidance to resolve this issue efficiently.
Thank you for your understanding, and we look forward to assisting you with your product concerns.
Best regards,
Amazing! They keep in contact to make sure the customer gets exactly what they need
Great online instructions for submitting a custom order. Was an easy and efficient service. Product seems good quality, and I am keen to see how they last in the direct sun.
Arrived and fits great. Made to the dimensions specified.
Terrible customer service. Have placed two different inquiries and have not heard back from Copers and All.
Buyer beware. There's other companies you can do business with.
Hello Steve,
We sincerely apologize for the delay in your order and the extended period it has taken for us to address your concerns. We recently discovered that your order was inadvertently swapped with another customer's, which has caused this delay. To expedite the reshipment process, our team sent you an email requesting some additional information. Unfortunately, we haven't received a response from you, which has left your complaint unresolved.
To rectify this situation, we are immediately initiating a reshipment of your order. You can expect it to arrive within 5-7 business days. We will keep you informed and notify you as soon as the shipment is dispatched.
We appreciate your patience and understanding, and we thank you for bringing this issue to our attention.
Disappointed. The measurements were right but they added inches for extra room. It looks terrible. Droopy in the center. I can't live with it.
Hello Joel,
We sincerely apologize for the inconvenience you've experienced with your cover, despite providing accurate measurements. It must have been disappointing to see your cover not fitting properly and appearing saggy in the center. We understand the frustration this may have caused.
To help us address this issue effectively, we kindly request that you raise a support ticket, providing photographic evidence of what went wrong with your order and a brief explanation of the problem. Additionally, please include images that clearly display the measurements with a tape measure to highlight any discrepancies. This information will enable us to expedite the resolution process.
We've already initiated contact with you via email and have requested the necessary details to assist in resolving this matter promptly. Your cooperation is greatly appreciated, and we are committed to ensuring your cover fits perfectly and meets your expectations.
Solid overall. The photos and numbers of where to measure, and the way it populates the dimensions you enter is very helpful.
Paid over 175 for this cover.two months ago
Put it on,.and with the first rain,.water pooled.
And yes.after sharing photos.yes,.they agreed it was a mess!
Their answer.buy their "air bags".omg.who would.suggest buing more products form an inferior company! Low.the gaul! Lol
I thihk the air bags might work,.but.lol i asked for free shipping and yes.
But on the other hand.why do i have to even pay for this soluton!
Yes,,a terrible company.and i am now wish to beware future customers
Will email every site.awful company
Dear Margo,
We sincerely apologize for any inconvenience you've encountered with your cover. Although our covers are crafted from top-quality waterproof materials, they may not be entirely waterproof due to the custom design. Consequently, water may seep through the seams, and under certain circumstances, pooling or condensation may occur when water accumulates on the cover.
We appreciate your patience and understand that our team initially suggested air bags as a solution to address the leakage or pooling issue. To assist you further, we are now pleased to offer these air bags to you free of charge. We kindly request that you take advantage of this offer, as we are confident it will effectively resolve the problem.
Thank you for your valuable feedback and for bringing this matter to our attention.
Sincerely,
DO NOT BUY...
I spent 170 dollars and i hate the product.water pooled on the top.it smelled.and i believe was a breeding area for mold and disease!
I emalied and they told me to buy another product from them.to correct their product!
Why would anyone buy another product from an inferior company to correct an inferior product!.lol
Yes.there are other good companies out there! Find them.this is not one!
They did a great job insuring that the cover would fit well. Sending mockups and asking for Moore measurements. The fit was perfect.
The shipping was extra fast too considering they made the covers to my specifications! Will came back for all my cover needs.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Gary, we appreciate your feedback. We deeply regret the bad experience you had with the order process. We recognize that our staff was ineffective in addressing your problem and did not give the quality of service that you had come to expect. We take great satisfaction in providing our all every day to give prompt and courteous service to every client, but we fell short in this case. We apologize profusely for this. Also, we are looking forward to hearing anything you can share that can help us improve as there is always scope for improvement in terms of customer experience.