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Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.
Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.
To learn more about our product offerings, visit our website at www.coversandall.com
Covers & All USA Reviews Summary
The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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I needed a custom cover for my new black stone grill. I ordered two previous from their (Blackstone) manufacturer that did not fit properly. Covers and All was the perfect answer for me. The cover is heavy duty for Midwest winters. Fits like a glove.
Not happy with the experience the square fire pit was the wrong size.
I was under the impression all of the pieces would have anchoring grommets on each corner.
Ease to order, good order status and shipment informed, happy with cover to date, only a couple weeks.
I attempted to install my new custom pool cover on today. It arrived in a nice water resistant bag with all of the accessories. I attached the springs and laid it out over my pool. It did not even come close to being the correct measurement. It was about 10 feet too long on one end and much too narrow in the width, but only in certain areas of a perfectly rectangular pool. At least one of the straps completely came off the cover...even thought they were not stretched with much force. I paid a lot of money to have this installed by a professional, so it's extremely disheartening to realize it does not fit. I have reached out to the company and was told that I need to contact the "feedback team" for further assistance. This cover cost well over $1300, and to put it nicely, I might as well have torched my money. I will update this review once I hear back from the feedback team on the resolution, but I'm hesitant to hold out on any hope of a proper resolution. Please save yourself your time, energy and money and order directly from a manufacturer here in the US. These are made in India, even though there's an address in Atlanta, GA, and I'm not certain how they could have gotten this so wrong, but here I am. Let my error be your lesson.
Dear Ilya,
We regret to hear about your disappointment with the custom pool cover you recently received. At our company, we specialize in crafting custom covers and have successfully fulfilled thousands of orders, leaving a trail of satisfied customers in our wake. We offer a wide array of products to provide our customers with the convenience of choosing the size and shape that best suit their needs. It's important to note that our production process relies heavily on the measurements provided by our customers, and we take great care to ensure that your order matches your specifications.
In your case, we want to emphasize that our team diligently followed the measurements and specifications you provided when you placed your order, ensuring that the final product closely adhered to your chosen size and shape. We understand that, while accurate measurements are crucial, design considerations also play a significant role in the final product's fabrication. Mistakes can occasionally happen, but we are committed to promptly addressing any issues that may arise.
To better assist you, we require further information about the specific issues you encountered and how we can rectify them. It's reassuring to see that you are already in contact with our feedback team, and we can assure you that we will work diligently to ensure a satisfactory resolution to this matter. We greatly appreciate your patience and understanding during this process.
Thank you for bringing this to our attention, and please don't hesitate to reach out if you have any additional concerns or questions.
Sincerely,
I ordered tarps from Covers and All to skirt my 5th wheel RV as I'm planning on spending much of the winter in where the temps can get frigid. Have already seen a massive difference as I've been through a few single-digit days and the protection these offer has allowed me to stay warmer and protect the underside of the trailer while using less propane.
The product was delivered on time and in great shape
Easy to use
Looks like it will last in protecting my outdoor set
Air pillow doesn't work well
Easy! No issues with ordering or receipt of the product.
I am happy and will buy from them again. Great experience and product is super durable.
I ordered several items. All are great quality and not too pricey how most have severely faded in spots. This is a bit of an eyesore.
I am very impressed with the quality and fit of the outdoor patio furniture covers that I ordered from Covers and All.
Great experience, quality is great, everything fits perfect
Great emails helped me make wise decisions. They contacted me several times with options to get the best product and fit.
Ordered-confirmed-had to send measurements confirmation- waited-confirmed again- waited -called Finally received cover I know that Covers and All wanted to get it right and I do appreciate that. It seemed that communication was slow from one department to manufacturing
Hi Gary, we appreciate your feedback. We deeply regret the bad experience you had with the order process. We recognize that our staff was ineffective in addressing your problem and did not give the quality of service that you had come to expect. We take great satisfaction in providing our all every day to give prompt and courteous service to every client, but we fell short in this case. We apologize profusely for this. Also, we are looking forward to hearing anything you can share that can help us improve as there is always scope for improvement in terms of customer experience.
Cover is well made and fabric looks extremely durable but could be improved.
Unfortunately, because the fabric is so thick/stiff, the draw strings are almost impossible to tighten and prevent the cover from sliding off the window AC unit. Cinch straps would be much better choice for tightening it. I cut gussets in the drawstring pockets to let the drawstrings tighten the seam better and has worked so far.
Purchased Oct 16,2023
No installation instructions included with this product. There is no way to tie down or secure the shade against wind. There were some cheap plastic brackets included but no method to anchor the shade to these brackets. Overall the mechanisms to this product appear cheap and inadequate. Only time will tell whether the product will survive the winter.
Hello Terry,
We sincerely apologize for the inconvenience you've encountered during the product installation process. We'd like to stress that our quality control team diligently ensures that the installation manual is included with every product, allowing customers to install it smoothly. We regret any oversight if the manual was not included in your order.
We'd also like to inform you that our product is backed by a specific warranty period, and we encourage you to take full advantage of it without any concerns. Over time, you will experience the quality and reliability of the product.
In an effort to assist you promptly, we've sent an email requesting some information. This will enable us to provide you with the necessary guidance to resolve this issue efficiently.
Thank you for your understanding, and we look forward to assisting you with your product concerns.
Best regards,
Amazing! They keep in contact to make sure the customer gets exactly what they need
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Greetings, Gerry. We regret any inconvenience you may have encountered and want to clarify that the dimensions you specified, 50 x 50 inches, were faithfully utilized to create your cover. Our custom covers are tailored exclusively according to the measurements provided by our customers. Nonetheless, we acknowledge that occasional mishaps can occur, leading to customer dissatisfaction. Your complaint has been duly received, and we are eager to offer the most suitable resolution for this matter. We appreciate your vigilance in bringing this matter to our attention.