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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,088
shipping
342
quality
21,524
This company responds to reviews on average within 0 days

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51,449 reviews

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Maryland
1 review
0 helpful votes
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Prompt response
December 1, 2023

Good response and the product was what I requested

Date of experience: December 1, 2023
California
1 review
0 helpful votes
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Attention to every detail
December 1, 2023

I've had really good experiences with this company making a number of custom covers for outdoor furniture and electronics. At first, it seems a little frustrating because the designers will not release your Project into production until they are completely satisfied with the measurements that you have provided. This can be time-consuming, but it is worth it. The covers fit perfectly and you can tell that they have been creative in how they make sure each piece is protected.

Date of experience: December 1, 2023
California
2 reviews
0 helpful votes
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Best remedy ever for old cushions
December 1, 2023

Please fitted seat covers were better than the high-end ones they were replacing. Order the exact size don't go over because they are made to your exact measurements.

Date of experience: December 1, 2023
Virginia
1 review
0 helpful votes
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Ordered golf cart cover. In the product description it clearly states:"A specially designed, waterproof zipper at the rear end makes it easy to install or remove the cover in just a matter of minutes". When my cover arrived there was no zipper. When I called the company, they said: "If I wanted a zipper, it would be an add on". I showed them in their own description what they said about the cover, I was told: " No that is an add on". No where did it state that you had to add that, it did however quote an additional cost for other things that could be added, such a a pillow to prevent water pooling. I have repeatedly gone back and forth with this company, and the only thing they offer me is a discount on my next order. Why would I ever consider doing business with a company that writes misleading product descriptions, and completely misquotes their own written description.

Date of experience: December 1, 2023
Veeni M. — Covers & All USA Rep
over a year old

Hi Ken, we sincerely apologize for any confusion and inconvenience you've experienced with the information about the waterproof zipper on the product. It appears there might be a misunderstanding, and we appreciate the opportunity to clarify.

Our product descriptions, including details about the waterproof zipper, are intended to provide comprehensive information about the available features. We understand that there might have been a misconception, and we regret any confusion it may have caused.

To address this matter, we would like to emphasize that the waterproof zipper is an optional feature available for selection during the ordering process. We recognize the importance of clear communication, and we are actively reviewing our product descriptions to ensure clarity for our customers.

As a gesture of goodwill, and to express our sincere apologies, we would like to offer you a 50% discount on your next order. This discount is our way of demonstrating our commitment to your satisfaction and making amends for any inconvenience caused.

If you decide to reorder with the waterproof zipper selected, please use the code [Discount Code] at checkout to avail yourself of the 50% discount. We hope this will provide you with an opportunity to experience our products as intended.

Once again, we apologize for any confusion, and we appreciate your understanding. If you have any further questions or concerns, please do not hesitate to reach out. We value your business and look forward to the opportunity to serve you better in the future.

Thank you for your patience and continued trust in our products.

California
1 review
0 helpful votes
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My cover doesn't fit
December 1, 2023

This is probably my bad as far as measuring and Customer Service has been great about working to resolve the issue. I will be ordering from Coversand All again because their product is excellent in quality.

Date of experience: December 1, 2023
Michigan
3 reviews
0 helpful votes
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Streamlined, easy experience
December 1, 2023

Choosing the cover was painless. The site works well and makes the experience better than most.

Date of experience: December 1, 2023
Illinois
2 reviews
0 helpful votes
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Customized cover
December 1, 2023

Happy that Covers & All made some suggestions to the design than made the fit so much nicer. Definitely customized!

Date of experience: December 1, 2023
Indiana
1 review
0 helpful votes
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Okay
December 1, 2023

Easy proscess. Would do it again. Love my porch now with the plastic on it.

Date of experience: December 1, 2023
Colorado
1 review
0 helpful votes
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Great job Covers & All!
December 1, 2023

Ordered four covers for outdoor furniture. Delivery came ahead of schedule. Everything fit well and is well made. And looks good as well. Very satisfied! Thank you!

Date of experience: December 1, 2023
North Carolina
1 review
0 helpful votes
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Great Quality
December 1, 2023

The cover is the perfect thickness and fits perfectly

Date of experience: December 1, 2023
Missouri
1 review
0 helpful votes
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Great cover
December 1, 2023

The cover was well made, fit well and it looks great in front of our house

Date of experience: December 1, 2023
Missouri
2 reviews
5 helpful votes
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Back again!
December 1, 2023

My second order and the products are exceptionally good. Very happy that I found this company!

Date of experience: December 1, 2023
Massachusetts
1 review
0 helpful votes
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Always happy with my experience
December 1, 2023

I've ordered many covers from you guys and it's always a great experience. The customer support staff is always very detailed in confirming and adjusting measurements for the pieces I submit, which often have very unusual angles / customized shapes. They all turn out great!

Date of experience: December 1, 2023
New York
1 review
0 helpful votes
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Patio table cover
December 1, 2023

The cover was a perfect fit. Strong durable fabric as it was described.
Should get many years of use.
Saves me from taking the table apart to put inside for the winter.

Date of experience: December 1, 2023
Kansas
1 review
0 helpful votes
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Our chair covers and fire pit cover fit perfectly. They were made to fit and came quickly. The price was way less than the ready made ones from the retail store where we purchased the chairs. I highly recommend using Covers & All.

Date of experience: December 1, 2023
Ohio
1 review
0 helpful votes
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Very good experience
December 1, 2023

Choosing was straightforward and the covers came in timely fashion and are very nice quality

Date of experience: December 1, 2023
Texas
1 review
0 helpful votes
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Great Quality
December 1, 2023

Much is left to you for exact measurements. I am not detailed enough and so the measurements are not a perfect fit, but that was on me more than them. The quality was great and the timing of receipt was just as expected.

Date of experience: December 1, 2023
California
3 reviews
0 helpful votes
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Lots of help with fitting the covers
December 1, 2023

I was very impressed with the level of service and detail given to my custom order for outdoor furniture covers. We ordered covers for a curved outdoor sofa, two large, rocker/glider chairs and three very tall bar stools. We were asked detail questions about the dimensions, sent several photos, and answered questions. Really appreciated the attention to detail.

The covers themselves fit very well. The quality of the fabric is amazing - heavy duty but easy to use. I really recommend the drawstring on the bottoms of the covers - they will keep out weather and critters. We have no doubt our furniture will get through winter weather (lots of rain, some snow) without any issues.

Thanks so much!

Date of experience: December 1, 2023
Massachusetts
2 reviews
1 helpful vote
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Good Product and Service
December 1, 2023

Even though you don't talk to someone per se, They are very responsive and double check measurements and such prior to placing the order. I've purchased multiple levels of their product and all items come in a very respectable time frame considering they are making custom covers. Not shocked at the pricing either compared to custom seat cushion makers or curtains etc. I've order items from $65 to $365.

Date of experience: December 1, 2023
Maryland
2 reviews
0 helpful votes
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Perfect finishing touch
December 1, 2023

Replacement cover from original manufacturer of my outdoor furniture would have cost a lot more than this and likely not have protected furniture as well. Seems tough, lets see how it goes through the winter.

Date of experience: December 1, 2023