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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,066
shipping
342
quality
21,524
This company responds to reviews on average within 0 days

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51,451 reviews

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Virginia
1 review
0 helpful votes
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Make workshop usable in the winter
December 6, 2023

No pic but it covers an overhead door 6H x 8w opening. So now I can work in the shop and have daylight!

Date of experience: December 6, 2023
New Jersey
1 review
0 helpful votes
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December 6, 2023

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Date of experience: December 6, 2023
Ohio
1 review
0 helpful votes
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Highly Satisfied
December 6, 2023

They do a great job customizing the covers. Very durable material. I've bought covers from other retail stores and nothing compares. The material withstands the sun and weathering very well.

Date of experience: December 6, 2023
Michigan
1 review
0 helpful votes
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GREAT PURCHASE.
December 6, 2023

Quick and easy, its been 2 years and its still great. Just bought another one for my patio. GREAT CUSTOM MADE PRODUCT.

Date of experience: December 6, 2023
Washington
1 review
0 helpful votes
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Mostly good, just one not-so-good
December 6, 2023
Updated review

It looked well made, and I looked at the zipper as part of my inspection and something didn't look right, and when I put the cushion on the bench, the zipper pullers (the part you hold on to when unzipping) just fell off. I hadn't tried to unzip or zip at that point. Removing the cover off the foam will be somewhat harder to do now. It kind of seemed too small a thing to hassle with returning the whole cushion back to you, so I'll just not worry about it until, or when needed, and try to deal with it then...

Date of experience: December 6, 2023

Ordering was easy, and took me step-by-step through...
September 15, 2023
Previous review

Ordering was easy, and took me step-by-step through the process.

Date of experience: September 15, 2023
Florida
2 reviews
0 helpful votes
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Doggy car seat cover
December 5, 2023

It is very well made but a bit too long in the front. Had to fold a lot of it under the seat

Date of experience: December 5, 2023
Oregon
1 review
0 helpful votes
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Always spot on
December 5, 2023

Over the past year, I have ordered 5 + items for my exterior. Everything comes as described and has fit multiple applications perfectly.

Date of experience: December 5, 2023
New York
1 review
0 helpful votes
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I followed the instructions on the website to measure my firewood rack "exactly from edge to edge" because they would provide "2 inches of leeway" and what was sent did not fit. Not even close. Fine, mistakes happen. But then I was asked to send an email, then pictures, and then videos, when all I wanted was to exchange for a cover that actually fit. Far more trouble than it's worth. Would not use this company again.

Date of experience: December 5, 2023
Veeni M. — Covers & All USA Rep
over a year old

Hi Chris, we regret to hear that the ordering process and our customer support did not meet your expectations. Typically, customers provide measurements while taking into account the wood loaded in the rack. It seems you may have attempted to cover the wood while loading. Please note that our covers are designed with some extra room, as mentioned on our website. We apologize if our team's response fell short of your expectations, and we sincerely want to address this issue. We have sent you an email with the best possible solution and kindly ask for your acceptance to proceed and make things right for you.

New Jersey
2 reviews
0 helpful votes
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Always satisfied
December 5, 2023
Updated review

Every product has exceeded our expectations, in quality and the company's service.

Date of experience: December 4, 2023

Thank you
November 4, 2021
Previous review

Thank you.

Date of experience: November 4, 2021

So far, we ordered, easily
October 25, 2021
Previous review

So far, we ordered, easily. We'll check back after receipt. Thank you.

Date of experience: October 25, 2021
Virginia
1 review
0 helpful votes
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The website instructions for selecting and measuring a fire pit cover were easy to follow. The cover we received fit perfectly, and it appears it will last a long time.

Date of experience: December 4, 2023
California
1 review
0 helpful votes
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Delayed on responding when inquiring about the shipping. Nothing was mentioned that covers were made overseas. And not happy with the shipping. W

Date of experience: December 4, 2023
Veeni M. — Covers & All USA Rep
over a year old

Hi Oliver,

Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you may have encountered with your recent order.

We understand your concern about the origin of our products, and we want to clarify that our main production facility is located in India, as explicitly mentioned in our website FAQs. As a global trading company, we have strategically positioned shipping locations worldwide to ensure competitive pricing and to meet both global standards and the specific needs of our customers.

We acknowledge that you prefer products not coming from overseas, and we apologize if there was a delay in our response to your contact. Please be assured that your feedback is valuable to us, and we are committed to continually improving our products and services. Your comments will be forwarded to the relevant team for further consideration.

Despite the challenges, we're pleased to inform you that your order was delivered well before the anticipated delivery date. We appreciate your understanding and patience in this matter.

Once again, we apologize for any inconvenience caused and thank you for bringing this to our attention. Your satisfaction is our priority, and we are dedicated to enhancing your experience with our brand.

Best regards,

Florida
1 review
0 helpful votes
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Good quality and fits great!
December 5, 2023

It was a little difficult working with the customer service for all the measurements they wanted. There was a bit of a language barrier. However, they were meticulous on the measurements so the items would fit perfectly so in the end it was understandable although a little frustrating through the process.

Date of experience: December 4, 2023
California
1 review
0 helpful votes
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Fountain Cover Fits Great
December 5, 2023

Cover's & All provided great customer service during the whole buying process. They take the time to confirm your measurements are correct and the cover is an exact fit. We will definitely use them again.

Date of experience: December 4, 2023
Texas
1 review
0 helpful votes
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Xxx
December 4, 2023

How likely is it that you would recommend Covers & All to a friend or colleague?

Date of experience: December 4, 2023
Washington
1 review
0 helpful votes
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Perfect fit!
December 4, 2023

Measuring was easy and the covers are a perfect fit. Fast delivery. Very happy with these covers!

Date of experience: December 4, 2023
Maine
1 review
0 helpful votes
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Easy Process
December 4, 2023

Everything went smoothly from the start of the order

Date of experience: December 4, 2023
Oregon
1 review
0 helpful votes
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Table Cover
December 4, 2023

Good quality product in general! The drawstring however is too difficult to pull and tighten- also the cover arrived longer and wider than specified by 6" all around. Not sure if that is a standard tolerance added to my specified dimensions and I just didn't come across that verbiage or if someone made a mistake in making it… non- the-less, it's still nice quality.

Date of experience: December 4, 2023
New Hampshire
1 review
0 helpful votes
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Great experience
December 4, 2023

I gave Covers&All very customized and complicated drawings for my covers and they executed them flawlessly.

Date of experience: December 4, 2023
Colorado
1 review
0 helpful votes
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The cover was perfect!
December 4, 2023

The cover fit perfectly, the material is good quality, the price was reasonable and the time frame was great!

Date of experience: December 4, 2023
Arkansas
1 review
0 helpful votes
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The Perfect Fit
December 4, 2023

This was our second order from Covers & All. I am pleased with the communications, quality of product and fit. This, like the previous, was an order to cover outdoor furniture. The quick turnaround and proactive communication on the first order made me a repeat customer. I highly recommend Covers & All.

Date of experience: December 4, 2023