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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,056
shipping
342
quality
21,526
This company responds to reviews on average within 0 days

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51,451 reviews

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Florida
1 review
0 helpful votes
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Excellent product
April 11, 2024

Wonderful! Easy covers to order and they came quicker than expected. Fit like a glove. Very Happy!

Date of experience: April 1, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Chris! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

California
1 review
0 helpful votes
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Excellent overall experience
April 11, 2024

Received my order. It was exactly what I ordered. I am happy with it. The only minor issue is the fact that shipping to an APO address was not included eventhough the website allowed me to checkout with APO shipment address.

Date of experience: April 1, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Chi! We are delighted to hear that you are pleased with our product. Apologies for the oversight regarding the PO box address lacking a box number. Upon being informed by our carrier partner, we promptly contacted you. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

California
1 review
0 helpful votes
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I bought the heavier material and it takes way too long to cover and uncover the furniture. The fit is too perfect so getting the cover it the proper place is difficult.

Date of experience: March 29, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey J.B.S! We are delighted to hear that you are pleased with our product or service. Your satisfaction is our top-most priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Michigan
1 review
0 helpful votes
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Satisfied they took the time needed to make sure it was to my dimensions

Date of experience: March 28, 2024
Veeni M. — Covers & All USA Rep
over a year old

Thank you, Anthony, for the appreciation! We're delighted to know that you enjoyed our designs and are satisfied with the conversation our team had to confirm the dimensions. If there's anything specific, you'd like to see more of or if you have any special requests, we're all ears! Looking forward to continuing to serve you.

New York
1 review
0 helpful votes
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12' Kayak cover
April 7, 2024

I have purchased a 12' kayak cover a month ago and it didn't fit perfectly. Since my kayak is a sit on style with both bow and stern rounded. No flat or pointed ends. The cover went on with alot of effort as both ends of the cover are pointed which made a tight fit. Other than that, the quality of the cover is excellent. The water tight zipper and handles are of excellent quality. The cover arrived within the estimated time and the price is competitive.
The quality is excellent and it arrived in the estimated time.
I am back now for a Kiak cover

Date of experience: March 28, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey John! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Virginia
1 review
0 helpful votes
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Great covers
April 6, 2024

Bought a pair of cushion covers for a porch loveseat last year & they held up great so I just replaced the seats on the 2nd sofa and an ottoman to match.

Date of experience: March 27, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Eric! We are delighted to hear that you are pleased with our product or service. Your satisfaction is our top-most priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Florida
1 review
0 helpful votes
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Completely satisfied
April 5, 2024

This process was so easy and Covers and All staff provided excellent communication.

Date of experience: March 26, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Dawn! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

North Carolina
1 review
0 helpful votes
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Rectangle cushion cover
April 5, 2024

The product was shipped quickly and it was exactly as advertised. I do wish there were indoor fabric options.

Date of experience: March 26, 2024
Veeni M. — Covers & All USA Rep
over a year old

Thank you for your feedback! We're thrilled to hear that you received your product promptly and that it met your expectations. Your satisfaction is our top priority. We appreciate your suggestion regarding indoor fabric options, and we'll certainly take it into consideration as we continue to improve and expand our product offerings. If you have any further suggestions or feedback, please don't hesitate to reach out. We're here to ensure your experience with us is nothing short of excellent.

Virginia
1 review
0 helpful votes
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Hard to find items
April 5, 2024
Updated review

Surprised I found a company that would customize outdoor replacement cover for my daybed cushion!

Date of experience: March 26, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Linda! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!


The color of the cushion I choose keeps changing once...
March 17, 2024
Previous review

The color of the cushion I choose keeps changing once I put it in the cart from my selection of Navy Blue to biege.

Date of experience: March 7, 2024
Texas
1 review
0 helpful votes
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Great product and service
April 5, 2024

Incredibly quick and efficient. I received exactly what I ordered down to custom specifications and I'm very happy with the quality, turnaround time, and affordability.

Date of experience: March 25, 2024
Veeni M. — Covers & All USA Rep
over a year old

Thank you, Nick, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our product and service(s). If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!

Colorado
1 review
0 helpful votes
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Just what was needed
April 4, 2024

Great product and quick shipment. Would highly recommend.

Date of experience: March 25, 2024
Veeni M. — Covers & All USA Rep
over a year old

Thank you, Devin, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our product and service. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!

South Carolina
1 review
0 helpful votes
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I had an awkward/irregular size TV and console combination on a covered patio so we needed a custom size cover. Very easy to put in our custom size specs and the website gave great instructions on what to consider when inputting that info. We weren't sure how it would turn out when we ordered it but it turned out great.

Date of experience: March 25, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Mark! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!

Florida
1 review
0 helpful votes
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Easy Service
April 3, 2024

Very easy to follow instructions for measuring and ordering.

Date of experience: March 24, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Nadine! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!

California
1 review
0 helpful votes
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Great Service
April 3, 2024

Impeccable in all respects ***********************

Date of experience: March 24, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey John! We are delighted to hear that you are pleased with our service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Mississippi
1 review
0 helpful votes
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Fire Pit Cover
April 3, 2024
Updated review

The ordering is a Fast and Easy experience. The cover looks good. I thought that it was water resistant, but it rained and the water set on the cover and I lifted it to remove the water and I saw that water had soaked through the cover and landed on my fire bricks.

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Date of experience: March 24, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hello Monroe, thank you for your feedback. We're pleased to hear that you found the order processing easy. Providing quality products is always our priority. Should you have any concerns about the cover, please don't hesitate to reach out to our customer support team via phone or chat. They will be more than happy to assist you.


Fast and Easy experience
February 25, 2024
Previous review

Fast and Easy experience

Date of experience: February 25, 2024
California
1 review
0 helpful votes
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Customer service outstanding
April 3, 2024

Website was very clear. I was contacted several time by the manufacturer before they began work to make sure the dimensions were correct as there were long and narrow. Nice to see such an attention to detail these days. Rather extraordinary given current standards.

Date of experience: March 24, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Dick! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!

California
1 review
0 helpful votes
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L shaped couch cover
April 3, 2024

Easy to order, delivered on time and the product looks great

Date of experience: March 23, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Kevin! We are delighted to hear that you are pleased with our product or service. Your satisfaction is our top-most priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Indiana
1 review
0 helpful votes
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All the way around perfect!
April 2, 2024

Easy ordering and quick shipping and very well made. The fabric is substantial enough to last for years and I love that they're water resistant. Not to mention, I didn't have to throw all of my cushions away, adding more to the landfill.

Date of experience: March 23, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Sara! We are delighted to hear that you are pleased with our product, process and delivery. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Arizona
1 review
0 helpful votes
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Very Helpful
April 2, 2024
Updated review

My questions where always answered in a timely manner. Mockups of the size was sent to me and my approval was always asked.

Date of experience: March 23, 2024
Veeni M. — Covers & All USA Rep
over a year old

Thank you, Susan, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our service. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!


Quality Covers
December 1, 2023
Previous review

So happy with the patio chair covers.They followed up with the design and measurements at every turn.

Date of experience: December 1, 2023
Idaho
2 reviews
0 helpful votes
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Thank you for beautiful work.
April 2, 2024

The cover was perfect! I have no complaints at all.

Date of experience: March 23, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Susan! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!