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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,060
shipping
342
quality
21,526
This company responds to reviews on average within 0 days

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51,451 reviews

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Georgia
1 review
0 helpful votes
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Difficult communication proces
May 16, 2024
Updated review

Easy, fair prices, The instructions were easy to follow and adding photos was a nice feature. Ok

Date of experience: May 6, 2024
Veeni M. — Covers & All USA Rep
over a year old

Dear Stephen, we apologize for any inconvenience you may have experienced. It's pleasing to know that you found our prices and website instructions satisfactory, and that the product met your expectations. We recognize that our communication did not meet the standard and deeply regret this. Your feedback is invaluable and has been shared with our team for future improvements. Thank you for bringing this to our attention.


Easy, fair prices, The instructions were easy to follow...
March 29, 2024
Previous review

Easy, fair prices, The instructions were easy to follow and adding photos was a nice feature.

Date of experience: March 19, 2024
Georgia
1 review
0 helpful votes
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East ordering and great product
May 16, 2024

Ordered custom outdoor cushion covers for patio set and was so pleased with the results. Everything fit well and looks great - at a fraction of the the cost and time to buy all new cushions.

Date of experience: May 6, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Melanie! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Tennessee
2 reviews
0 helpful votes
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Came exactly like I ordered. Being able to customize size was great!

Date of experience: May 6, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Faith! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Illinois
1 review
0 helpful votes
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There were multiple back and forth clarifications based on questions submitted to me, to make sure measurements were accurate.

Date of experience: May 6, 2024
Veeni M. — Covers & All USA Rep
over a year old

Thank you, Erin, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our service. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!

Virginia
1 review
0 helpful votes
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Cover was too tight.
May 16, 2024

The cover ended up being really tight on the sofa. It barely fits. I gave the exact dimensions of the sofa. Should I have added a few inches to the measurements?

Date of experience: May 6, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hi Nancy, we apologize for the inconvenience you’ve experienced. Customers don't need to add extra inches to their measurements, as we do that during manufacturing. We checked your order, and it was processed according to the provided dimensions with the standard allowance. If you have any concerns, please raise a ticket from your registered account, and our team will investigate and offer the best solution.

California
1 review
0 helpful votes
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Quality Work
May 16, 2024

WOW! These custom cushions were really high quality and honestly, a good deal. Thank you so much!

Date of experience: May 6, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Heather! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

North Carolina
2 reviews
2 helpful votes
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Great product
May 16, 2024

Very durable and thick, we like the custom fitting and love the service especially the speed of delivery.

Date of experience: May 6, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Stuart! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Texas
1 review
0 helpful votes
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Professional
May 16, 2024

Good and professional with fast answers and correct information

Date of experience: May 6, 2024
Veeni M. — Covers & All USA Rep
over a year old

Thank you, Jim, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our service. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!

Missouri
1 review
0 helpful votes
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Great Product
May 16, 2024

The website made it very easy for me to add my dimensions and the product came Exactly as I ordered it. Great Quality of material and workmanship. Love this company!

Date of experience: May 6, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Monika! We are delighted to hear that you are pleased with our product and website. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Kansas
1 review
0 helpful votes
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Cushion covers
May 16, 2024

Our covers came came very fast and were exactly how described online. They were perfect!

Date of experience: May 6, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Natalie! We are delighted to hear that you are pleased with our product and delivery. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

California
1 review
0 helpful votes
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Great Quality
May 16, 2024

I am very impressed with the quality and price of the product. I will be coming here for all my future needs. Thank you

Date of experience: May 6, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Lindsey! We are delighted to hear that you are pleased with our product and pricing. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

California
1 review
0 helpful votes
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I spent a lot of money on tgese covers and mist do not fit correctly. I recommend to anyone else buying- to send in the photos- and if you need multiples, I would only order one at first to be sure it fits before you order more- otherwise you could be stuck with a bunch of non-fitting covers like I have.

Date of experience: May 6, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hello Jennifer,

We're sorry to hear about your experience with our covers. Your suggestion to submit photos before ordering multiple covers is valuable and can help ensure a better fit. We strive to provide the best user experience and request photos for each product to understand our customers' needs better. We rely on the measurements and shapes provided by customers when placing orders, but we understand that sometimes issues arise. We're actively working to resolve your concerns and appreciate you bringing this to our attention.

Thank you.

Arizona
1 review
0 helpful votes
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Exactly what we needed!
May 16, 2024

We were lucky to have found Covers & all as we needed a custom piece for our pool area. It was so easy to enter our request and the item shipped so quickly. We will definitely be coming back for other needs in the future!

Date of experience: May 6, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Tiffany! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Ohio
1 review
0 helpful votes
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Awesome!
May 16, 2024

Great price, exactly as described and work perfectly on my outdoor chairs.

Date of experience: May 6, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Amy! We are delighted to hear that you are pleased with our price and product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

New York
1 review
0 helpful votes
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Nice cover
May 16, 2024

Good. 50 characters is 50 characters and I don't want to write 50 characters so can you please just let me submit this without making 50 characters?

Date of experience: May 6, 2024
Veeni M. — Covers & All USA Rep
over a year old

We appreciate your concise feedback! Unfortunately, the platform requires a minimum of 50 characters for submissions. If there's anything specific, you'd like to add or elaborate on, feel free to do so.

Texas
1 review
0 helpful votes
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Measurements
May 16, 2024

The instructions were confusing to me on what to measure. The cover does not fit. It's too big.

Date of experience: May 6, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hello James, we regret to hear that the measuring instructions were unclear, and the cover received did not fit. We want to assure you that the cover was manufactured to the exact specifications and measurements you approved for production. However, we are dedicated to resolving this issue and have reached out to you by email to request further details so we can address this promptly.

New York
1 review
0 helpful votes
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Great custom cover
May 16, 2024

Very fast turn time from ordering a custom size cover to final delivery. The material is heavy duty and it feels like it will last a long time.

Date of experience: May 6, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Michael! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

North Carolina
1 review
0 helpful votes
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Great option
May 16, 2024

Taking and submitting measurements was easy. The product is heavy duty yet comfortable. It's a better option than throwing away old cushions!

Date of experience: May 6, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Lisa! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Minnesota
1 review
0 helpful votes
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Great
May 16, 2024

The tarp came when they said it would. Had a very nice and easy time ordering it.

Date of experience: May 6, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Neal! We are delighted to hear that you are pleased with our product or service. Your satisfaction is our top-most priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Nevada
1 review
0 helpful votes
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Good quality, good fit
May 15, 2024

Nice fit especially considering it was for a non-standard van. I gave them measurements, and they custom made my cover to fit.

Date of experience: May 5, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey! We are delighted to hear that you are pleased with our product/ service. Your satisfaction is our topmost priority.