Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.
Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.
To learn more about our product offerings, visit our website at www.coversandall.com
The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Easy, fair prices, The instructions were easy to follow and adding photos was a nice feature. Ok
Easy, fair prices, The instructions were easy to follow and adding photos was a nice feature.
Ordered custom outdoor cushion covers for patio set and was so pleased with the results. Everything fit well and looks great - at a fraction of the the cost and time to buy all new cushions.
Hey Melanie! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Came exactly like I ordered. Being able to customize size was great!
Hey Faith! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
There were multiple back and forth clarifications based on questions submitted to me, to make sure measurements were accurate.
Thank you, Erin, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our service. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!
The cover ended up being really tight on the sofa. It barely fits. I gave the exact dimensions of the sofa. Should I have added a few inches to the measurements?
Hi Nancy, we apologize for the inconvenience you’ve experienced. Customers don't need to add extra inches to their measurements, as we do that during manufacturing. We checked your order, and it was processed according to the provided dimensions with the standard allowance. If you have any concerns, please raise a ticket from your registered account, and our team will investigate and offer the best solution.
WOW! These custom cushions were really high quality and honestly, a good deal. Thank you so much!
Hey Heather! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Very durable and thick, we like the custom fitting and love the service especially the speed of delivery.
Hey Stuart! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Thank you, Jim, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our service. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!
The website made it very easy for me to add my dimensions and the product came Exactly as I ordered it. Great Quality of material and workmanship. Love this company!
Hey Monika! We are delighted to hear that you are pleased with our product and website. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Our covers came came very fast and were exactly how described online. They were perfect!
Hey Natalie! We are delighted to hear that you are pleased with our product and delivery. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I am very impressed with the quality and price of the product. I will be coming here for all my future needs. Thank you
Hey Lindsey! We are delighted to hear that you are pleased with our product and pricing. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I spent a lot of money on tgese covers and mist do not fit correctly. I recommend to anyone else buying- to send in the photos- and if you need multiples, I would only order one at first to be sure it fits before you order more- otherwise you could be stuck with a bunch of non-fitting covers like I have.
Hello Jennifer,
We're sorry to hear about your experience with our covers. Your suggestion to submit photos before ordering multiple covers is valuable and can help ensure a better fit. We strive to provide the best user experience and request photos for each product to understand our customers' needs better. We rely on the measurements and shapes provided by customers when placing orders, but we understand that sometimes issues arise. We're actively working to resolve your concerns and appreciate you bringing this to our attention.
Thank you.
We were lucky to have found Covers & all as we needed a custom piece for our pool area. It was so easy to enter our request and the item shipped so quickly. We will definitely be coming back for other needs in the future!
Hey Tiffany! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Hey Amy! We are delighted to hear that you are pleased with our price and product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Good. 50 characters is 50 characters and I don't want to write 50 characters so can you please just let me submit this without making 50 characters?
We appreciate your concise feedback! Unfortunately, the platform requires a minimum of 50 characters for submissions. If there's anything specific, you'd like to add or elaborate on, feel free to do so.
The instructions were confusing to me on what to measure. The cover does not fit. It's too big.
Hello James, we regret to hear that the measuring instructions were unclear, and the cover received did not fit. We want to assure you that the cover was manufactured to the exact specifications and measurements you approved for production. However, we are dedicated to resolving this issue and have reached out to you by email to request further details so we can address this promptly.
Very fast turn time from ordering a custom size cover to final delivery. The material is heavy duty and it feels like it will last a long time.
Hey Michael! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Taking and submitting measurements was easy. The product is heavy duty yet comfortable. It's a better option than throwing away old cushions!
Hey Lisa! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Hey Neal! We are delighted to hear that you are pleased with our product or service. Your satisfaction is our top-most priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Nice fit especially considering it was for a non-standard van. I gave them measurements, and they custom made my cover to fit.
Hey! We are delighted to hear that you are pleased with our product/ service. Your satisfaction is our topmost priority.
Answer: Hi Jody, Thank you for showing interest in our products.​ The order will be subject to GST without any extra duty, and the final price will be displayed on the shopping cart page. You can use our phone and chat feature 24x7 to connect with our customer service representatives. We look forward to gratify you with your order.
Answer: Hello Alan, we sincerely apologize for the inconvenience caused. Unfortunately, we are unable to identify which product you are referring to based on the information provided. If you are experiencing an issue with the installation, we kindly request you to please email us the complete details at [email protected] along with your order number so we can assist you more effectively.
Answer: Thank you for your interest in our custom swimming pool covers! We specialize in crafting high-quality, made-to-measure covers tailored specifically to your pool's unique shape and dimensions. Whether you're looking for a standard rectangular design or a custom contour for an irregular or freeform pool, we offer durable materials that are weather-resistant, UV-protected, and built to last. You can easily enter your measurements on our website, and if you have specific design requirements or features like drain panels, tie-downs, or grommets, just let us know in the comments section during the order process. Our team reviews every order carefully, and we're happy to reach out if anything needs clarification. If you'd like assistance with choosing the best material or features for your setup, we'd be glad to help. Simply share your pool's details or a reference image, and we can guide you through the options.
Answer: We are sorry to inform you that, as, we offer custom size products, we do not accept returns. Covers&All guarantees that products do not contain manufacturing defects and, if the product fails, breaks, or has ink issue due to a manufacturing defect, we will either replace the product or issue you a credit equal to the value of the failed product. Covers&All reserves the right to investigate the claim and determine whether or not our guarantee covers the failed product. For claim email on [email protected] with some pictures of the product showing defect with description and the team will get back to you with the best possible outcome that could be offered. If there are any errors on our part after the art work has been approved, Covers and All will send a replacement Cover with priority shipping at no charge to the customer. We also offer a refund for the total amount. Clients must follow these steps in order to get a refund or reproduced Cover. All returns must be reported within 7 days of the delivery. Refunds will be issued within 7 days if the online ticket is approved and will be processed and credited back to the original form of payment. If refund is claimed after 60 days of receiving payments it will be in the form of store credit.
Answer: Hi Patricia, We regret hearing about your displeasure. With every order we try to ensure you don't feel let down and our top goal is giving the proper customer service, however, we regret to inform you that from your name, we are unable to find the order details, hence, we are unable to verify anything. We request you to drop us an email at [email protected] and our team will help you the best possible resolution. We'd like to let you know that our chat and call features are available to customers 24x7, please get in touch with us through chat or call and our customer service agents will make every effort to assist you right away. We look forward to your response.
Answer: Hi Patricia, We regret hearing about your displeasure. With every order we try to ensure you don't feel let down and our top goal is giving the proper customer service, however, we regret to inform you that from your name, we are unable to find the order details, hence, we are unable to verify anything. We request you to drop us an email at [email protected] and our team will help you the best possible resolution. We'd like to let you know that our chat and call features are available to customers 24x7, please get in touch with us through chat or call and our customer service agents will make every effort to assist you right away. We look forward to your response.
Answer: Hi Patricia, We regret hearing about your displeasure. With every order we try to ensure you don't feel let down and our top goal is giving the proper customer service, however, we regret to inform you that from your name, we are unable to find the order details, hence, we are unable to verify anything. We request you to drop us an email at [email protected] and our team will help you the best possible resolution. We'd like to let you know that our chat and call features are available to customers 24x7, please get in touch with us through chat or call and our customer service agents will make every effort to assist you right away. We look forward to your response.
Answer: Hi Melanie! Thank you for contacting us. We request you to send your query in detail along with the product name & SKU code, and send it to our team at [email protected]. Our team will help you for the same. You can also contact our support team which is available 24*7 via call or chat.


Dear Stephen, we apologize for any inconvenience you may have experienced. It's pleasing to know that you found our prices and website instructions satisfactory, and that the product met your expectations. We recognize that our communication did not meet the standard and deeply regret this. Your feedback is invaluable and has been shared with our team for future improvements. Thank you for bringing this to our attention.