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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,060
shipping
342
quality
21,526
This company responds to reviews on average within 0 days

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51,451 reviews

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Nevada
1 review
0 helpful votes
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Good quality, good fit
May 15, 2024

Nice fit especially considering it was for a non-standard van. I gave them measurements, and they custom made my cover to fit.

Date of experience: May 5, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey! We are delighted to hear that you are pleased with our product/ service. Your satisfaction is our topmost priority.

Colorado
1 review
0 helpful votes
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Great customer service.
May 15, 2024
Updated review

This is the second cover I have ordered, and both have been fairly customized. The first one came out EXACTY how I wanted it, with good craftsmanship, for a fair price. Your ordering page is easy to figure out, and works well. Thank you!

Date of experience: May 5, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Kevin! We are delighted to hear that you are pleased with our product or service. Your satisfaction is our top priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!


You are the ONLY company offering what I needed, customized...
June 19, 2021
Previous review

You are the ONLY company offering what I needed, customized enough to work how I need, made quickly, and for a reasonable price. Thank you!

Date of experience: June 19, 2021
New Jersey
1 review
0 helpful votes
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I have been trying to return a car cover that does not fit. They want me to take photos of the cover on the car. I have already refolded the cover and put it back into bag and box for return. They will not issue a return label. Very disappointing.

Covers & All USA attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 5, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hi Juan, we're sorry for the inconvenience. Our goal is to deliver custom products as ordered and provide efficient service to every customer, so it's unfortunate that you've had this issue. We've passed your feedback to the appropriate team, and they will reach out to you soon to offer the best possible resolution.

Massachusetts
1 review
0 helpful votes
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Perfect fit
May 15, 2024

Covers and all designed and made a perfect custom fire pit cover for me. Although there was a lot of back and forth with emails and phone calls, they just wanted to make sure I was going to get exactly what I wanted. The cover seems durable and fits perfect.

Date of experience: May 5, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Keith! We are delighted to hear that you like the options we offer. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Virginia
1 review
0 helpful votes
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Not size correctly
May 15, 2024

Over and over we sent measurements and pictures and still not correctly size properly

Date of experience: May 5, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey LaRhonda! We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.

California
1 review
0 helpful votes
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Never received order proof
May 15, 2024

Our order didn't arrive on its intended date. When I called they said that I should have received a proof that I needed to approve. The proof email never came. So I had the customer service rep who was very nice, approve the proof for me. But this delayed our order by about 10 days. There should be an automated message to alert you if a proof hasn't been approved. The company didn't know their email never arrived and wouldn't have known unless I called. Also we didn't even know we would be receiving a proof email. It just seemed like our order never arrived.

Date of experience: May 4, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hello Stephanie. We apologize for any inconvenience caused. We acknowledge the delay resulting from the missed order update, which you were unaware of. According to our records, an update was sent, and it may have been directed to your junk folder, or it's possible it was overlooked. We are diligently working to verify these updates. Your feedback is valuable to us, and we are committed to enhancing our processes for our future customers.

Kentucky
1 review
0 helpful votes
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Great product
May 14, 2024

Very easy to measure and order. Covers are very thick and durable

Date of experience: May 4, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Anna! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!

California
1 review
1 helpful vote
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Exceptional Value, Very Quick Turn-around
May 15, 2024

I placed my order on a weekend, and after a couple email exchanges to confirm specifications and tie locations, my cushion covers were immediately put into production. They were in my possession the following week, far sooner than expected!
I really had no idea what the material was going to be like before placing my order, I didn't request swatches, I just put my trust in the description and website recommendation. It was a very reasonable price, so I went for it.
The covers I received are an absolute perfect fit, made exactly to my specs, and fit like the original upholstery, but of MUCH better quality. The craftsmanship is TOP QUALITY, not even any loose-hanging threads. Clearly these covers will be waterproof, the fabric is like a soft canvas backed with a vulcanized membrane that water cannot penetrate to soak through to the foam cushions. They feel durable and comfortable. I do keep the zippers slightly open though so the cushions can "breathe" when I get on and off, as they are nearly airtight to be waterproof. This fabric would better for boat cushions than the materials usually used for boats.
I highly recommend Covers & All. They produce top quality covers for reasonable prices delivered in a short time. Next time I may have a need, C&A will be my first go-to.

Date of experience: May 4, 2024
Florida
2 reviews
0 helpful votes
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I ordered a custom cover to fit over my insta-hot when not in use. Perfect fit

Date of experience: May 4, 2024
Iowa
1 review
0 helpful votes
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Very Happy With Reorder
May 14, 2024

Quick and easy shopping experience. Great product. All pieces fit perfectly.

Date of experience: May 3, 2024
New York
1 review
0 helpful votes
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Square cushion cover
May 13, 2024

It was very easy. The measurement instructions were easy and the price was reasonable

Date of experience: May 3, 2024
Nevada
2 reviews
0 helpful votes
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The covers exceeded my expectations. When one of the covers did not fit the chaise lounge, they replaced the item. Their designers and customer service staff were easy to work with and very responsive. The covers, once dimensions were confirmed, shipped quickly and arrived well before anticipated.

Date of experience: May 3, 2024
Utah
1 review
0 helpful votes
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Great experience
May 13, 2024

Easy to order. I was impressed with the quality of the finished product.

Date of experience: May 3, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Christopher! We are delighted to hear that you are pleased with our product or service. Your satisfaction is our top priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Florida
2 reviews
0 helpful votes
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I was very happy with my custom cover.
Customer service was helpful with my questions and changes to my order. The only surprise was i thought the cover was cloth with a rubbery coating on the underside. It does look more like shinny rubbery finish.

Date of experience: May 3, 2024
South Carolina
1 review
0 helpful votes
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Extremely happy with the time I ordered to the time I received the order. Well made, nice material, good zippers and perfect color. Easy to use and understand with good instructions

Date of experience: May 3, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Joseph! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Florida
1 review
0 helpful votes
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Great product
May 13, 2024

The quality of this cover is more than I ever hoped for. Fast, pleasant shopping experience.

Date of experience: May 3, 2024
Colorado
1 review
0 helpful votes
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Great Cover
May 13, 2024

Solid material, great customer service. After I ordered, a company rep reached out and went back and forth with me a couple times to make sure the dimensions were correct for my large curved sectional. The end result was a perfect fit and the price was more than reasonable for the service and quality of the cover.

Date of experience: May 3, 2024
Delaware
1 review
0 helpful votes
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Great cover replacement!
May 13, 2024

Great experience, cover fits great as well. STOP ALL THE MARKETING EMAILS AFTER MY PURCHASE! YOUR MAKETING IS WAY PAST ANNOYING!

Date of experience: May 3, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey George! We are delighted to hear that you are pleased with our service. Your satisfaction is our topmost priority and we have passed this message to remove you from marketing emails. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

California
1 review
0 helpful votes
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As far as I know, this is the only company on the internet who can do this type of exacting custom work.

Date of experience: May 3, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey David! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Arizona
1 review
0 helpful votes
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Great fit.
May 13, 2024

It fits perfectly. Just what I needed. Anxiously waiting to see if it works with the hot summer weather.

Date of experience: May 3, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Larry! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!