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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,062
shipping
342
quality
21,526
This company responds to reviews on average within 0 days

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51,451 reviews

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Arizona
1 review
0 helpful votes
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Great fit.
May 13, 2024

It fits perfectly. Just what I needed. Anxiously waiting to see if it works with the hot summer weather.

Date of experience: May 3, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Larry! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Utah
2 reviews
0 helpful votes
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Exactly what I needed
May 13, 2024

It was super easy to order, and it arrived quickly. It's very well made and works great!

Date of experience: May 2, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Karin! We are delighted to hear that you are pleased with our website. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Texas
1 review
0 helpful votes
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Worked well, nice quality and perfect fit. Going to order additional covers.

Date of experience: May 2, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey John! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Illinois
1 review
0 helpful votes
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We ordered custom made covers for our outside patio furniture. When they arrived we could not get them to fit the furniture. Per the Covers and All literature they were supposed to add 1" to 2" to each dimension so that they could be pulled on easily. The elastic would then allow the cover to stay tightly on the furniture. They did not do so. They requested pictures with measurements which clearly showed they were made incorrectly. After review of the pictures Covers and All informed us that happily, they showed that the covers were made correctly...even though they don't fit.

There was a complete lack of integrity in their response to us and they basically just "blew us off" in their response.

$350 down the drain. DO NOT USE THEM!

Date of experience: May 1, 2024
Veeni M. — Covers & All USA Rep
over a year old

We are sorry to learn about the inconvenience, Stephen! Not to worry—we're here to help. Our team has reached out to you via email regarding the need to verify the error. Please respond at your earliest convenience so we can assist you in achieving the best possible outcome.

Arizona
2 reviews
0 helpful votes
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Great custom table cover
May 11, 2024

Quick and easy to get a custom dining table cover for our patio table! We moved a dining room table to our patio and b/c it is a mango wood table, it needed outdoor protection. We ordered a custom cover from Covers & All and it fits perfect. We deliberately made it short so it would not interfere with the chairs being pushed all the way in. It looks great, protects as expected and as a side bonus, it allows us to use this table as a work surface as well. We love it!

Date of experience: April 30, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Michele! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!

Florida
1 review
0 helpful votes
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Several emails and phone calls to "confirm " dimensions. I believe they want you to forget your order. Don't waste time & money here!

Date of experience: April 30, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hi Jill. We're sorry for any inconvenience caused. We take pride in offering personalized covers and strive to ensure every detail is perfect. To proceed, we need confirmation from our customers, which is why we requested information from you. We shared the latest mock-up on April 3rd and notified you accordingly. Unfortunately, we didn't receive a response, resulting in the order remaining inactive. We regret that you felt the need to cancel the order due to the time it took. However, we see this as a chance to improve. Thank you for highlighting this matter for us.

North Carolina
1 review
0 helpful votes
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Impressed with how accurately the covers are produced.

Date of experience: April 30, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Ann! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Alabama
1 review
0 helpful votes
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Great product.
May 10, 2024

Great experience. Product arrived as stated. However I don't like that I have to use a specific number of character to be able to submit my review. 🙃

Date of experience: April 29, 2024
New York
1 review
0 helpful votes
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Great product
May 10, 2024

Easy process, good quality, happy with the table cover. Thanks!

Date of experience: April 29, 2024
New Jersey
3 reviews
0 helpful votes
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STAY AWAY…do not waste your money.

First time ordering a hot tub cover from this company. The cover did not meet the needs I needed and immediately less than 24 hours contacted customer service.

After 48 hours they responded and to my dismay they do not refund money. All they offer is a reshoot of same item or a store credit.
The material and durability will not withstand torrential rains and snow and they refuse to issue a refund for a product that cost more than $300. Unbelievable and disgusting. Stay away!

Date of experience: April 29, 2024
New Mexico
2 reviews
0 helpful votes
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Asq +Bsq=Csq
May 9, 2024

Nice quality and good stitching. All though I wanted more on the C angle. More triangle shape instead of concave on C angle.

Date of experience: April 29, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hello, Keystone. We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!

North Carolina
1 review
0 helpful votes
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Surprisingly Great
May 9, 2024

We had spent a lot of money 10 years ago on our patio furniture. It still looks good, but the cushions were done. When we looked into replacing them, the cost was astronomical. Went to a local place and got a $1000 dollar quote for new covers OR cushions. Then we found this site. Was a little hesitant, but when the order arrived, it truly exceeded my expectations. I think that if I were to do it again, I would remove the covers from the stuffing and measure them that way, as they are slightly too big compared to the originals. We added some stuffing and filled them out nicely!

Date of experience: April 29, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Larry! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Hawaii
1 review
0 helpful votes
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Awesome purchase
May 9, 2024

This was exactly what I needed and well worth the price.

Date of experience: April 29, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Kai! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

North Carolina
1 review
0 helpful votes
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Ottoman Cover
May 9, 2024

Loved being able to order a cover and not a whole new cushion!

Date of experience: April 28, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Peg! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Florida
1 review
0 helpful votes
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Cover
May 8, 2024

Easy ordering! Would highly recommend. This cover fit perfectly on our custom-made BBQ pit.

Date of experience: April 28, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Eida! We are delighted to hear that you are pleased with our website. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

California
2 reviews
0 helpful votes
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Not well thought out
May 8, 2024

I purchased a cover for my treadmill and one for my elliptical. They arrived on time, fit and look nice. But they blew off the first time it was windy. There is a "drawstring" along the bottom, but both sides of the string come out the same grommet and when you pull on the string to tighten the fit, it does NOTHING! I can't believe I spent hundreds of dollars on these covers and now every time it's windy, I have to cover them with bricks! It's clear that Covers & All, has never actually tried to USE the drawstring they installed on these covers. What a waste of money!

Date of experience: April 26, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hi Mark, we're sorry for the inconvenience you've experienced. We strive to provide quality products and conduct a quality check on all items before shipping. It's unfortunate that you encountered an issue. We've shared your feedback with the appropriate team, and they will contact you soon to investigate and address your concern.

Arizona
1 review
0 helpful votes
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Good product
May 7, 2024

Easy to navigate good product and fast shipping For about half an hour how long are you gonna be not too long? Yeah, thank you

Date of experience: April 26, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Della! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!

West Virginia
1 review
0 helpful votes
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We're ordering more!
May 7, 2024

An excellent interface for measuring and placing the order -- much better than competitors.

Date of experience: April 26, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Hilary! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!

Colorado
1 review
0 helpful votes
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Satisfied with the experience
May 7, 2024

The ordering website was confusing but the customer service representative helped me provide the necessary fire pit dimensions

Date of experience: April 25, 2024
Veeni M. — Covers & All USA Rep
over a year old

Thank you, Steve, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our service. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!

Maryland
1 review
0 helpful votes
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Excellent experience
May 7, 2024
Updated review

As always- efficient, great value, easy to order.
No problems, great construction and quality

Date of experience: April 25, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Pamela! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!


Efficient, timely response, great value
April 30, 2023
Previous review

Efficient, timely response, great value

Date of experience: April 30, 2023