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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,039
shipping
342
quality
21,526
This company responds to reviews on average within 0 days

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51,451 reviews

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Pennsylvania
1 review
0 helpful votes
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The products look great, had a little trouble ordering. The front measurement was slightly off but we were unclear on what part of the front of the furniture should be measured. Overall, it fits well and will do the job very well!

Date of experience: May 16, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hi Nancy! Thank you for your feedback! We are pleased to hear that you are satisfied with our products. We sincerely apologise for any inconvenience you experienced. If you have any specific suggestions or challenges you faced, please share it with us so we can improve further. While we do, don't miss out on our latest offers available on our website. We appreciate your support.

California
4 reviews
17 helpful votes
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Irregular chairs require bespoke covers
May 26, 2024
Updated review

Ordering instructions were very clear and concise for an irregularly shaped 3-legged patio chair.

Date of experience: May 15, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey David! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!


The covers and all website makes ordering a custom...
April 13, 2024
Previous review

The covers and all website makes ordering a custom cover with a hole in the middle and a zipper very easy. The option to provide pictures to assist them and understanding what I'm trying to cover I found, especially helpful and useful.

Date of experience: April 2, 2024
Arkansas
1 review
0 helpful votes
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Will Order again!
May 25, 2024

It has been easy and quick, and the prices are the best I have found. The quality is excellent too!

Date of experience: May 15, 2024
Colorado
1 review
0 helpful votes
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Great value
May 25, 2024

So far so good! Exactly as described. Fabric seems great and zippers are sturdy!

Date of experience: May 15, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Lauren! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!

Missouri
1 review
0 helpful votes
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Much larger than measurements sent. This did not fit.

Date of experience: May 14, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hi Tracie, we apologize for any inconvenience you've experienced. Our aim is to always deliver products according to the received order details, with the standard size variance as stated on our website. We regret the issue you encountered. Please be assured that our team will reach out to you shortly to investigate and address your concerns. We're pleased to hear that you're satisfied with the product quality.

New Hampshire
1 review
0 helpful votes
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Easy directions. Backup confirmation with H W D information showing in the drawing of the table. Great selection of colors and materials.

Date of experience: May 14, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Gay! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!

Virginia
1 review
0 helpful votes
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Terrible experience. I ordered as directed from the website and heard nothing for several weeks, but apparently they sent an email that asked me to send graphics of the design I'd already sent them graphics of. When I called, I got the offshore customer service and language/communication was difficult. There are several emails they send that require a response and once I finally did that, the product was sent, but upon arrival, it did not fit correctly as the material does not stretch at all, so I could not get the tire cover to fit properly. I called back and now am in the same send an email drama with the offshore customer service to get the cover replaced adding extra length to fit.

Date of experience: May 13, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Lee! We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.

Michigan
1 review
0 helpful votes
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Round table cover
May 23, 2024

This is my third order for patio furniture coverings. Quality is great and items are shipped very timely. Like the ability to customize the coverings.

Date of experience: May 13, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Suzanne! We're thrilled to hear that you're happy with our product and service! As a token of our appreciation, please use the coupon code PATIO25 for a 25% discount on your next purchase with us. Please visit our website: https://tinyurl.com/RRev01

Texas
2 reviews
0 helpful votes
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I have ordered around 6 covers from this company before. I was extremely satisfied. The last cover though came very big. I will use it. And I will order from this company again. The quality is very good. The experience is very good. But in all honesty this last cover I recieved was too big.

Date of experience: May 12, 2024
Veeni M. — Covers & All USA Rep
over a year old

Thank you for taking the time to share your thoughts on the product. You can explore the product and it’s features here: https://tinyurl.com/RRev11. Here is the coupon code SPECIALOFF for your purchase.

California
1 review
0 helpful votes
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Overall I felt happy to receive them since they are a custom size which I couldn't find anywhere and fit really well but I would say the fabric is plastic-like coating on inside and they crunch when you sit on them. Also they hold and trap water on the inside of cushion so that now my foam inserts need replacing and are molded.

Date of experience: May 11, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Sarah! Thank you for your feedback! We're delighted to hear that you found the custom size of our cushions to fit really well. We're sorry to hear about the issues you encountered with the fabric. As mentioned in the features of our cushion fab fabric, while it's designed to be water repellent, it's not fully waterproof. We recommend its use in shaded or semi-shaded areas to maintain its integrity. If you have any other issues or concerns, please don't hesitate to reach out to us. Thank you for bringing these matters to our attention, and we appreciate your understanding."

Tennessee
1 review
0 helpful votes
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It was an easy process and the website was easy to use. I usually have a hard time on websites and this one was very user friendly.

Date of experience: May 11, 2024
Veeni M. — Covers & All USA Rep
over a year old

Thank you for your kind words about our website, Sheri! We're glad you found it user-friendly. Please use the coupon code PATIO25 for a 25% discount on your upcoming purchase. Please visit our website: https://tinyurl.com/RRev01

Illinois
1 review
0 helpful votes
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Met my expectations
May 21, 2024

Easy to do! Was simple to take the measurements and apply to your template.

Date of experience: May 10, 2024
Veeni M. — Covers & All USA Rep
over a year old

Thank you for your kind words about our website, Elaine! We're glad you found it user-friendly. Please use the coupon code PATIO25 for a 25% discount on your upcoming purchase. Please visit our website: https://tinyurl.com/RRev01

Michigan
1 review
0 helpful votes
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Great fit
May 19, 2024

Easy to follow directions for measuring, I could have added about 1/4 " on the bottom, was a little to tight to go over the lip of the frame. Will not blow off in our Oklahoma winds

Date of experience: May 9, 2024
Veeni M. — Covers & All USA Rep
over a year old

Thank you for your kind words about our website, Greg! We're glad you found it user-friendly. Please use the coupon code PATIO25 for a 25% discount on your upcoming purchase. Please visit our website: https://tinyurl.com/RRev01

Maryland
1 review
0 helpful votes
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Professional service
May 19, 2024

Easy to order, item arrived in a reasonable amount of time, with regard to the long shipping distance. I am satisfied with all aspects of my ordering and shipping experience, as well as enjoying the product itself.

Date of experience: May 9, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey George! We're thrilled to hear that you're happy with our product/service! As a token of our appreciation, please use the coupon code PATIO25 for a 25% discount on your next purchase with us. Please visit our website at: https://tinyurl.com/RRev01

Oklahoma
2 reviews
0 helpful votes
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Great Product! Well Made!
May 19, 2024

Easy to order. Great quality cushion covers. I will order from this company again. Great customer service too!

Date of experience: May 9, 2024
Veeni M. — Covers & All USA Rep
over a year old

Thank you for your kind words about our website, Joni! We're glad you found it user-friendly. Please use the coupon code PATIO25 for a 25% discount on your upcoming purchase. Please visit our website: https://tinyurl.com/RRev01

New Jersey
1 review
0 helpful votes
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Chair seat covers
May 19, 2024

Easy ordering process and fast shipping offered. Order was delivered within the provided time frame, will be ordering more outdoor covers.

Date of experience: May 9, 2024
Veeni M. — Covers & All USA Rep
over a year old

Thank you for your kind words about our website, Elisa! We're glad you found it user-friendly and happy with the turnaround time. Please use the coupon code PATIO25 for a 25% discount on your upcoming purchase. Please visit our website: https://tinyurl.com/RRev01

Ohio
1 review
0 helpful votes
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Great product, custom-sized!
May 18, 2024

These are great covers. I am reordering for a new set. Great quality.

Date of experience: May 8, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Ginny!We're thrilled to hear that you're happy with our product! As a token of our appreciation, please use the coupon code PATIO25 for a 25% discount on your next purchase with us. Please visit our website: https://bit.ly/3y6PlND

Florida
1 review
0 helpful votes
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PERFECT
May 18, 2024

My pool heater is located over the roof's edge and takes a beaten by the rain and the lawn service. The custom cover made by Covers all now provides the protection i was looking for. GREAT quality and Great customer service. Thank you Cover all!

Date of experience: May 8, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Joseph! We're thrilled to hear that you're happy with our product or service! As a token of our appreciation, please use the coupon code PATIO25 for a 25% discount on your next purchase with us. Please visit our website at: https://bit.ly/3y6PlND

California
1 review
0 helpful votes
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Excellent product and great customer service! Received order way faster than I was anticipating. Quality of product is superior!

Date of experience: May 8, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Melissa! We're thrilled to hear that you're happy with our product or service! As a token of our appreciation, please use the coupon code PATIO25 for a 25% discount on your next purchase with us. Please visit our website at: https://bit.ly/3y6PlND

Texas
1 review
0 helpful votes
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The Secure Payment link didn't load; I didn't want to use Amazon Pay, but the online chat couldn't help; cleared cache, restarted, and still no loading of Secure Pay link.

Date of experience: May 7, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hello Megan, we regret to hear that the payment link failed to load, resulting in an unintended use of Amazon Pay for your transaction. We strive to deliver an optimal user experience, yet occasionally, website glitches or payment gateway issues may arise. Your feedback is valuable to us and has been recorded. We will swiftly investigate and address any underlying problems. We appreciate you notifying us of this matter.