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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,039
shipping
342
quality
21,526
This company responds to reviews on average within 0 days

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51,451 reviews

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New Jersey
1 review
0 helpful votes
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Buy them!
June 4, 2024

Easy to use website. These are GREAT cushion covers. The quality is very good and the fit was perfect. My pictures don't do them justice. The material is high quality and thick. They came so fast. I ordered more right away. I also have recommended them to family. Don't hesitate. Excellent experience!

Date of experience: May 25, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Wendy! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!

Illinois
1 review
0 helpful votes
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Thumbs up
June 4, 2024
Updated review

Good quality covers.i operate an upholstery shop and sometimes order custom covers i dont have time to make.no complaints yet.

Date of experience: May 24, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Cecil! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!


Easy to use order process
December 27, 2023
Previous review

Easy to use order process.

Date of experience: December 27, 2023
Maryland
2 reviews
0 helpful votes
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Exactly what I needed. Looks really nice on my patio. Can't think of anything else.

Date of experience: May 23, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Carol! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!

New Hampshire
1 review
0 helpful votes
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I had a very good experience with my previous orders, but this order was stuck in customs for two plus weeks and arrived too long. I thought this was a US company!

Date of experience: May 23, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Thomas! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!

Ohio
1 review
0 helpful votes
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Very happy!
June 2, 2024

Super easy to order custom covers! The quality is great as is the fit!

Date of experience: May 23, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Terrence! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!

California
1 review
0 helpful votes
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I ordered 3 custom covers. Once the final details on the design and size, etc. were finalized and approved, I was sent a design visual to approve and the covers went into immediate production. The production and delivery was done very swiftly and the received products are better than I expected. Very durable, aesthetic and well made. I chose the navy blue and grey covers and both are perfect for my needs. Thank you!

Date of experience: May 23, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Robert! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

California
1 review
0 helpful votes
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Customer Service
June 2, 2024
Updated review

See above for additional information as this is a repeat comment.

Date of experience: May 22, 2024
Veeni M. — Covers & All USA Rep
over a year old

We appreciate you sharing your feedback, Susie. We sincerely apologize for any inconvenience you've experienced. Your satisfaction is our priority, and we're committed to addressing your concerns. We have shared your feedback with our team regarding the missed follow-up on your order and the communication issues. Please rest assured that we are taking this as an opportunity for improvement.


It took a bit for the payment page to load
November 13, 2023
Previous review

It took a bit for the payment page to load.

Date of experience: November 12, 2023
Arizona
1 review
0 helpful votes
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Use this company
June 1, 2024

We have used your company for several jobs on our outdoor furniture. Product, communication and service are mostly all 5 stars

Date of experience: May 22, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Kathleen! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Massachusetts
1 review
0 helpful votes
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Nice web site! Easy to use and a very wide selection of materials for every application. Custom sizing and options for fasteners and reinforcement are awesome!

Date of experience: May 22, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Jeffrey! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!

Florida
1 review
0 helpful votes
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Not happy!
May 31, 2024

I wish I would've known and or read that when it it rains it would create water pockets between trusses!
I was told by customers service specialist to remove the water by hand!
Great and phenomenal idea from the specialist I would never thought about that! Wow I'm in shock
Won't buy again
I

Date of experience: May 21, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hello, Christian. We appreciate you notifying us of the issue. We acknowledge the problem with water pooling and suggest that to avoid this in the future, the cover should be installed at a slight angle and pulled tight to ensure efficient water runoff. Additionally, the installation of drainage channels or the addition of support bars may be beneficial. Unfortunately, we cannot provide an alternative solution at this time. Our covers are designed to be waterproof and enable our customers to enjoy their pergola regardless of rain, snow, or sunshine. We regret that our response did not fulfill your expectations. Please refer to our email reply for the optimal solution tailored to your situation.

Pennsylvania
1 review
0 helpful votes
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Great Service
May 31, 2024

Computer issues but the Tia walked through the entire process to get me a check out tab. Well done

Date of experience: May 21, 2024
Veeni M. — Covers & All USA Rep
over a year old

Thank you, Darryl, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our customer support team. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!

Michigan
1 review
0 helpful votes
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Fire pit Cover
May 31, 2024

Simple and easy from start to finish! I would definitely order another product for sure!

Date of experience: May 21, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Andre! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!

Nevada
1 review
0 helpful votes
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Magnetic screen!
May 31, 2024

Easy to use site would definitely recommend this company! Great product and easy to install! The only issue I have with the product is the double stick tape needs to be stronger!

Date of experience: May 20, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Eddie! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!

Minnesota
1 review
0 helpful votes
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Highly recommend
May 30, 2024

Nice quality and user friendly website. Liked all the colors options.

Date of experience: May 19, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Lynn! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!

Illinois
1 review
0 helpful votes
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Second timer
May 29, 2024

Great experience ordering second set of patio cushion covers

Date of experience: May 19, 2024
Veeni M. — Covers & All USA Rep
over a year old

Thank you, Michele, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our product or service. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!

New York
1 review
0 helpful votes
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Simple, intuitive ordering process. The proof will be in the product when it arrives.

Date of experience: May 18, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey James! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!

Hawaii
1 review
0 helpful votes
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Good quality but it didn't fit
May 27, 2024

I received the cover and it looked very well made but it was too small. My wife and I stretched out the cover and noticed the top panel was three inches smaller in width and length than our submitted dimensions. It was disappointing.

Date of experience: May 17, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Lanikoa! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!

New York
1 review
0 helpful votes
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Love our cushion covers!
May 27, 2024

Website easy to navigate to order cushion covers. Delivery was quick and items ordered were correct.

Date of experience: May 17, 2024
Missouri
1 review
0 helpful votes
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The review
May 27, 2024

Order got here pretty fast for starting in India. Good quality a/c cover

Date of experience: May 17, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Robert! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!

Arizona
1 review
0 helpful votes
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Cushions fit and are of good quality. Product was delivered as promised and although the price was a bit high, we are please with the overall experience.

Date of experience: May 16, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Lisa! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!