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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,041
shipping
342
quality
21,526
This company responds to reviews on average within 0 days

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51,451 reviews

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California
1 review
0 helpful votes
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Custom Cover Small for BBQ Island
June 12, 2024

We renovated our backyard and built a small bbq island adjacent to a seat wall. The counters are granite and we wanted to protect them from leaves, dirt etc. The Covers & All designer worked with me to custom craft a cover that fits our bbq and the surrounding structure. Communication was excellent and the cover is top quality. Highly recommended.

Date of experience: June 2, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Jonathan! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Oregon
3 reviews
1 helpful vote
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How to mount
June 11, 2024

Good price, fast service, figure out how you will mount before you order. This is my second item & it is different from the first.

Date of experience: May 31, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Joel! We are delighted to hear that you are pleased with our product or service. Your satisfaction is our top-most priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Florida
1 review
0 helpful votes
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Perfect fit and arrived quickly
June 10, 2024

Talked to a representative for questions and was quick to answer. Ordered a custom cover and it was super easy. Would order again.

Date of experience: May 31, 2024
Veeni M. — Covers & All USA Rep
over a year old

Thank you so much for your positive rating! We really appreciate your business and are glad to hear that you're satisfied with your purchase. We hope your next order is just as enjoyable. Thank you for choosing Covers & All.

California
1 review
0 helpful votes
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Custom fit.
June 9, 2024

Very helpful and comprehensive website. Pretty painless for an otherwise painful process.

Date of experience: May 30, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Robert! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!

Kentucky
1 review
0 helpful votes
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Fixed my pellet grill problem
June 9, 2024

YOU SHOULD HAVE A LIST OF COUPONS AVAILABLE ON WEB PAGE. I HAD TO CALL BEFORE PLACING MY ORDER TO GET ONE. ALSO A MILITARY DISCOUNT WOULD BE NICE FOR THOSE OF US WHO HAVE SACIFRICED OUR SERVICE

Date of experience: May 30, 2024
North Carolina
1 review
0 helpful votes
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Satisfied
June 9, 2024

Always easy and very reliable. I have ordered covers on two occasions for 4 separate covers. The products arrived quickly and fit my outdoor furniture perfectly.

Date of experience: May 30, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey George! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!

Colorado
1 review
0 helpful votes
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Good guide to buy cover
June 9, 2024

I had some difficulty in locating the design I had looked at before, but I found it and the Chat answered my question and sent me info on how to order color swatch kit.

Date of experience: May 29, 2024
Veeni M. — Covers & All USA Rep
over a year old

Thank you, Anne, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our product/ service(s). If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!

Connecticut
1 review
0 helpful votes
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Great covers!
June 8, 2024

Quality materials, workmanship and excellent fit! Clear communications and readonable prices! Easy to select items, options and explanations. Thank you!

Date of experience: May 29, 2024
Veeni M. — Covers & All USA Rep
over a year old

Thank you, Bj, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our product and service(s). If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!

California
1 review
0 helpful votes
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Perfect
June 8, 2024
Updated review

Covers and all is an amazing company. Staff is friendly and extremely helpful. I recommend Covers and All to all my friends.

Date of experience: May 29, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Molly! We are delighted to hear that you are pleased with our service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!


I love this company so easy to place an order
February 21, 2021
Previous review

I love this company so easy to place an order. They reach out to you if they have questions or you have questions on your orders. Covers & All goes the extra mile to make sure your order is exact.

Date of experience: February 21, 2021
Ohio
1 review
0 helpful votes
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Satisfied with My Experience
June 8, 2024

Reasonable prices for the covers and they look great on my furniture.

Date of experience: May 29, 2024
Veeni M. — Covers & All USA Rep
over a year old

Thank you, Marla, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our product and price. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!

Colorado
1 review
0 helpful votes
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Easy sizing of covers. Appreciate free shipping and first order discount.

Date of experience: May 29, 2024
Veeni M. — Covers & All USA Rep
over a year old

Thank you, Donald, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our product and service(s). If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!

Florida
1 review
0 helpful votes
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Car cover
June 8, 2024

My experience with your company so far has been quick and easy.

Date of experience: May 29, 2024
Veeni M. — Covers & All USA Rep
over a year old

Thank you, Rodney, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our product and service(s). If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!

Canada
2 reviews
20 helpful votes
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Don't be fooled by excellent reviews on their website.
I was shipped 7 cushion covers; 1 was the wrong size.
Customer service has made me jump through multiple hoops and send multiple photos to prove a $22 cushion cover is the wrong size. The label inside shows it is the wrong size. They are refusing to ship a replacement.
I am sending them all back as 6 of 7 are useless.

Date of experience: May 28, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hello Nick, we apologize for the inconvenience you've experienced. We strive to provide efficient service to every customer, and it's unfortunate that you encountered an issue. Rest assured; our team will contact you soon to offer the best possible resolution. Additionally, we appreciate your feedback and will surely consider it to improve our customer experience.

Pennsylvania
1 review
0 helpful votes
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Checked
June 7, 2024

Ordering is not user friendly. Missed out on Memorial day discount because there was a glitch in the ordering process

Date of experience: May 28, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Denise,

We're sorry to hear that you find our website cumbersome, and we apologize for any confusion caused. Your feedback is important, and we want to address your concerns. Please reach out to us directly at +1-800-260-2829 whenever you face any issues, so we can investigate and provide you with a better experience.

Regarding the discount, the "MEMORIAL" coupon expired on May 27th, and you place your order on May 28th, which is why the discount did not apply. Thank you for bringing this to our attention.

Oklahoma
1 review
0 helpful votes
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Excellent Product
June 7, 2024

I purchased customized sizes for pillows for my patio furniture and they fit perfectly. I was impressed with the quality of the material. Overall, I was very pleased.

Date of experience: May 28, 2024
Veeni M. — Covers & All USA Rep
over a year old

Thank you, Sally, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our product and service(s). If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!

New York
1 review
0 helpful votes
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Good service
June 7, 2024

I have purchased from them before with excellent results. Same this time.

Date of experience: May 28, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Vincent! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

California
2 reviews
0 helpful votes
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Nice fit
June 7, 2024

It's a good website - easy to customize all types of coverings.

Date of experience: May 27, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Warren! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!

Massachusetts
1 review
0 helpful votes
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Height of covers are approximately 2 inches too high and you will need to factor this into your desired finish height of the cover.

Date of experience: May 27, 2024
Veeni M. — Covers & All USA Rep
over a year old

Thank you, Michael, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our varieties of products. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!

California
1 review
0 helpful votes
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My experience was very good. Very good delivery service. Looks great.

Date of experience: May 27, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Michael! We are delighted to hear that you are pleased with our product or service. Your satisfaction is our top-most priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Michigan
1 review
0 helpful votes
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So glad to find your site! I could not find my size cushions anywhere!

Date of experience: May 27, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Heidi! We are delighted to hear that you are pleased with our product or service. Your satisfaction is our top-most priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!