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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,051
shipping
342
quality
21,526
This company responds to reviews on average within 0 days

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51,451 reviews

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Michigan
1 review
0 helpful votes
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Nice cover!
June 13, 2024

We ordered a specific size and chose the amount of grommets we wanted. It arrived quickly and is exactly what we wanted for our fire pit. We used bungee cord to tighten the cover on the fire pit ring and it's awesome. Its easy to store when not in use and the price was amazing! We would definitely recommend this company!

Date of experience: June 3, 2024
New York
1 review
0 helpful votes
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They are nice
June 13, 2024

The ordering was a Little hard because I thought I ordered grommets all the way around, but they didn't come on the bottom so I have no way when the wind comes to attach the bottom part because I am not going to poke holes in them

Date of experience: June 3, 2024
New York
1 review
0 helpful votes
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I'm overly impressed with the product I received. I will definitely use them again!

Date of experience: June 3, 2024
California
2 reviews
0 helpful votes
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So easy to measure, and saved me from needing new cushions when ours were destroyed! Cant recommend enough!

Date of experience: June 3, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Ashley! We are delighted to hear that you are pleased with our product, ordering process and pricing. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

California
1 review
0 helpful votes
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Simple process- enter dimensions and choose color and any customizations. The covers fit perfectly and the material is strong and waterproof. Very happy with this product and the overall purchasing process.

Date of experience: June 3, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Helene! We are delighted to hear that you are pleased with our product and ordering process. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Illinois
1 review
0 helpful votes
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The cover fit great
June 13, 2024

The cover fit like I wanted to.the color was what I wanted it to be.i chose cover all because they would make the size I needed

Date of experience: June 3, 2024
Texas
1 review
0 helpful votes
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.
June 13, 2024

The size was not perfect, there were strings left all over and the zippers aren't great. Overall the product isn't great quality

Date of experience: June 3, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hello Karen, we apologize for the inconvenience you experienced. We always perform a quality check before shipping orders and strive to offer high-quality products. It's unfortunate that you encountered an issue. Please log in to your account and raise a ticket regarding your concern. Our team will investigate the issue and assist you further. If you have any other concerns, feel free to contact our customer support team via call or chat.

New Jersey
1 review
0 helpful votes
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Easy Peasy
June 13, 2024

Very easy to order but delivery could be a bit faster. Amazon has us spoiled. Overall, excellent product and experience, however.

Date of experience: June 3, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Lynette! We are delighted to hear that you are pleased with our product and ordering process. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Illinois
1 review
0 helpful votes
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Great cushions reasonable price
June 13, 2024

High quality fabric, custom size. Order larger than you want bc when the cushions are filled the pillows are smaller.

Date of experience: June 3, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Katy! We are delighted to hear that you are pleased with our product and pricing. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Arkansas
1 review
0 helpful votes
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Outdoor Cushion Covers
June 13, 2024

I am THRILLED with my new cushion covers! They fit perfectly and I love the color. The best part is they are completely waterproof and stain proof! Love, love, love!

Date of experience: June 3, 2024
California
1 review
0 helpful votes
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Awesome!
June 13, 2024

I'm super happy with my covers. I ordered two of them and they were both quite large. They fit perfectly and they are exactly what I needed. Thank you for the speedy delivery.

Date of experience: June 3, 2024
Florida
2 reviews
0 helpful votes
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Great customer service
June 13, 2024

They had a great process to double check measurements to make sure the cover fit perfectly.

Date of experience: June 3, 2024
Illinois
2 reviews
0 helpful votes
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Personalized outdoor couch cover
June 13, 2024

I was happy to have online availability to order a cover specific to my couch. The ordering was a little tedious but I did want it measured correctly.

Date of experience: June 3, 2024
District of Columbia
1 review
0 helpful votes
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Custom Cover
June 13, 2024

Custom cover was easy to configure, arrived quickly and fits perfectly.

Date of experience: June 3, 2024
Illinois
1 review
0 helpful votes
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Overall, a fairly good experience
June 13, 2024
Updated review

I'm stressed by technology and when I called to talk to a person, he was hard to understand. But I did receive what I wanted and am very pleased with the product.

Date of experience: June 3, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hello Mary, thank you for your feedback. We're pleased to hear that you are satisfied with the product you received. However, we will definitely take your comments about our service into account to improve the customer experience. If you encounter any issues in the future, please feel free to ask for a supervisor. They will be more than happy to assist you


Love the quality!
September 7, 2023
Previous review

Can't believe the selection and the site was easy to navigate, even for a person as technically challenged as I am

Date of experience: September 7, 2023
Maryland
1 review
0 helpful votes
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Took a very long time to receive. The product was of great quality.

Date of experience: June 3, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey James! Thank you for your feedback! We're delighted to hear that you’re pleased with the strength and quality of the cover. We apologize for the delay in delivery and appreciate your patience. Enjoy your new cover!

Missouri
1 review
0 helpful votes
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TV Cover
June 13, 2024

The Cover fits pretty good, the only thing I really did not consider was how it would fit around the wall mount bracket on the back of the TV so it really isn't protected against all of the elements. I think the material is good. A little too early to tell how it will perform.

Date of experience: June 3, 2024
New Jersey
1 review
0 helpful votes
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So glad I found these. Ordering was very easy, arrived on time, exceptional quality. Highly recommend. I have already connected three friends!

Date of experience: June 3, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Susan! We are delighted to hear that you are pleased with our product, ordering process and turnaround time. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Louisiana
3 reviews
0 helpful votes
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I was very pleased with the covers for my patio cushions. They were a perfect fit and the fabric is holding up with all the rain we have had recently. I was very pleased with how fast I received them.

Date of experience: June 3, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Suzanne! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Pennsylvania
1 review
0 helpful votes
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I'm so pleased with the custom covers I ordered for my outdoor couches!

Date of experience: June 3, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hey Lauren! We are delighted to hear that you are pleased with our product and pricing. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!